Gallery Advisor Sales jobs at Tesla in United States, Houston

This is a regional role based in Houston, TX will require about 20-30% travel throughout Texas and Mexico region and Spanish language fluency (written and verbal).

• Cultivate robust partnerships with leadership and frontline staff, serving as a pivotal advisor in advancing EHS excellence across SSD operations
• Ensures key risks and compliance requirements pertaining to environmental compliance, occupational health and industrial safety are identified, escalated, and controlled in all phases of automotive product sales, delivery and service and collision operations. Keeps abreast of any changes to laws and regulations that impact the organization
• Engage with regulatory agencies as necessary, documenting and managing audits and inspections to uphold compliance standards
• Collaborate with teams on technical projects and operational safety
• Supports L.I.F.E. and high-potential event learnings and the creation and completion of actions
• Recruit, train, and empower site EHS ambassadors to implement best practices, conduct inspections, and drive continuous improvement initiatives within day-to-day operations

• Bachelor’s Degree in Occupational Safety and Health, or equivalent experience

• 5+ years of experience in high tech industry or similar environment
• Prior experience working with electric vehicles, charging products or infrastructure, vehicle delivery or service operations preferred
• Superior knowledge of local, provincial, and federal EHS regulations, industry standards and best practices
• Practical, hands-on experience with EHS policy/procedure development, education and training, risk assessments, event analyses and learning
• Able to influence and communicate effectively with management, EHS leaders, frontline employees, regulators, technical staff, and third-party personnel
• Ability to work effectively and efficiently under pressure and self-directed

• Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations
• Excite and educate prospective customers through various channels about Tesla's product offerings
• Help build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers
• Provide exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion
• Actively contribute to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
• Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives
• Perform additional tasks as assigned to meet business needs, including but not limited to direct deliveries to customer homes

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Withoutthe salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

• Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments
• Monitor inventory within the parts system, communicate parts updates and availability with relevant team members
• Review upcoming appointments and ensure they are properly prepared and documented in our system · Prepare internal orders for shipment to other service center locations
• Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
• Systematically receive, inspect, and put away stock and special-order parts
• Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements
• Pick up and transport parts using van or forklift, engaging third parties when necessary

• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Ability to thrive in a team-based environment and achieve common goals
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Able to communicate, read, and write effectively in the English language on all levels · Proficient in MS Office
• Valid driver's license required and ability to obtain appropriate state licensing, where applicable
• Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time
• Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
• Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
• Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies
• Ability to manage multiple priorities in order to meet business critical deadlines
• Valid driver's license required