Operator Security Operations Center jobs at Tesla in United States, Fremont

• Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
• Respond to requests and incidents from our employees daily
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
• Diagnose site network infrastructure issues and address in advance of service disruptions
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required

• Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
• Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
• Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
• Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
• Experience in supporting Apple and Android mobile devices along with Intune MDM
• PowerShell or Python experience is a plus

• Develop, implement, and manage workflows for operationalizing new obligations and processes, ensuring alignment with company goals and objectives and collaborating with different teams
• Evaluate maintenance readiness across the fleet and ensure obligations can be met across different contracts and service level agreements
• Collaborate with Operations and Service Engineering teams to prioritize new obligations and processes, and develop solutions to operationalize and optimize them
• Work with Data Analysts, Service Engineering and Operations teams to monitor effectiveness of implemented workflows and processes, and iterate to ensure compliance
• Independently handle multiple projects at a time meeting objectives and deadlines

• Bachelor's Degree in Engineering, Business Administration, or equivalent experience
• Minimum of 5 years of experience in product or program management, operations, or a related field, with a strong focus on process improvement and operationalization
• Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
• Strong understanding of industry standards and regulatory requirements relevant to energy storage and grid-scale projects
• Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders

• Oversee and manage multiple projects, ensuring timely and cost-effective delivery
• Develop and write scopes of work and purchase orders for sub-contractors and suppliers
• Coordinate and manage sub-contractors, ensuring quality and compliance with project requirements
• Monitor project progress, budgets, and schedules, providing updates and solutions to stakeholders
• Utilize Excel and Microsoft Office tools to track and manage project data effectively
• Provide technical support and guidance related to electrical systems and balance of plant components
• Facilitate effective communication between internal teams, subcontractors, and clients

• Proven experience managing multiple projects in medium voltage, commercial PV, and battery storage systems
• Strong knowledge of electrical systems and balance of plant requirements
• Proficiency in Excel and Microsoft Office Suite
• Experience in writing scopes of work and purchase orders
• Excellent organizational and time-management skills
• Strong problem-solving abilities and attention to detail
• Exceptional communication and interpersonal skills

As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.

• Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
• Conduct investigative video reviews and report findings
• Dispatch security, fire, EMS, or other response personnel asrequired
• Provide exceptional customer service while supporting external partners with requests via email and/or phone
• Assist in conducting investigations and update requestors ina timely manner. Assist during afterhours with routine badging requests
• Monitor fire alarm systems, investigate and document as they come in to the internal fire team
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

• 1+ years experience in dispatch, call center, or a security operations center environment
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
• Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
• Ability to work all shifts including nights and weekends
• Problem-solving analytical mindset

• Be a member of a team of investigators to identify, exploit, disrupt, or protect against any undermining of Tesla's business operations
• Conduct highly sensitive, complex, and confidential investigations into incidents of data loss, intellectual property theft, technology misuse, and conflict of interest
• Collaborate with technical forensic investigators to integrate technical and human investigations into one high efficiency function
• Partner with Legal and Human Resources and other investigative/analysis functions across the company to ensure timely completion of investigations
• Advise the company on the findings of investigations and liaise with law enforcement and outside counsel as necessary
• Will be required to solve complex problems with data from multiple sources and make recommendations to leadership on the appropriate strategy
• Must effectively communicate at all levels of the company, including at the executive level

• Bachelor's degree and minimum 5 years of experience as an investigator with local, state or federal law enforcement or intelligence community and/or equivalent experience in a corporate security environment
• Experience in conducting and overseeing complex, global, investigations with experience using open-source investigative techniques, including social media analysis
• Demonstrated knowledge of investigation strategies utilizing technical forensic capabilities and data
• Proven track record managing multiple complex projects simultaneously while remaining focused on critical priorities
• Demonstrated experience of regular communication at executive level within a global environment
• Proficient in Microsoft Office Suite, including SharePoint, OneDrive, PowerPoint, Excel. Experience with SOAR/SIEM platforms and DLP tools is a plus
• The highest level of integrity and honesty and the ability to protect sensitive confidential information

• Excellent customer service skills, strong attention to details with excellent follow up
• Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
• Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
• Work with ECM, Imaging, packaging, scripting - Python or PowerShell
• Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
• Maintain and work with wireless technologies, LAN, VPN, DSL
• Create, edit, and improve technical articles and other procedures for systems at Tesla
• Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
• Perform in compliance with policy guidelines and within time frames as defined in the team's SLAs and/or project requirements
• Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems

• Minimum of 4 years of experience with desktop support experience
• Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
• Degree in Information Technology, Computer Science, or equivalent experience

• Provide customer service to executive staff, personnel, guests, and contractors; Provide support to executive staff for special events, and meetings
• Maintain a high level of professionalism and meet uniform and grooming standards
• Executes company procedures to ensure the physical protection of personnel, and property, while meeting required codes and regulations
• Assists with the operation of security systems: CCTV, access control, and incident reporting; Responsible for the access control of assigned location
• Maintains recordkeeping system for security related activities: incidents, events, and drills
• Responsible for the emergency response to medical, fire or other emergency incidents onsite
• Remains keenly alert at all times, alerting all employees and others to possible threats or situations requiring immediate attention

• 3 + years of experience in a guard or security officer position
• Proficient with computers including Microsoft Office applications
• Excellent knowledge of public safety and security procedures/protocols preferred
• Ability to communicate clearly and concisely, verbal and written, in English
• Ability to obtain and maintain state-specific guard card or other licensing requirements; Current First Aid/AED/CPR certification
• Ability to walk and/or stand for eight-hour shifts and handle occasional mandatory overtime
• Valid driver's license required to be able to operate assigned fleet