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Field Operations Support Coordinator Sub Contracting jobs at Tesla in United States, Fremont
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United States
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Fremont
19 jobs found
23.04.2025
T
Tesla Business Systems Support Technician United States, California, Fremont
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Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools. User...
Description:
What You’ll Do What You’ll Bring
- Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools
- User Support & Training: Provide frontline support to end-users (e.g., employees or departments) encountering process-related issues
- Business Process Monitoring and Maintenance: Regularly monitor business processes to ensure they are functioning efficiently and effectively
- Documentation and Reporting: Maintain detailed documentation of issues encountered, troubleshooting steps taken, and final resolutions
- Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to communicate system issues and process inefficiencies
- System and Process Testing: Assist with testing and validation of new system implementations, upgrades, or process changes to ensure they meet business needs
- Strong customer service skills to ensure that end-user needs are addressed quickly and effectively, ensuring a positive support experience
- Strong ability to troubleshoot issues in business systems and workflows, identifying the root causes of technical or process problems
- Meticulous attention to detail when troubleshooting, documenting, and analyzing processes to ensure nothing is overlooked
- Understanding of basic SQL queries and database management to analyze system data, resolve issues, or retrieve information
- Strong skills in interpreting data, metrics, and reports to evaluate system performance or diagnose process bottlenecks
- Strong writing skills for creating clear, concise process documentation, troubleshooting guides, and training materials
- Ability to work as part of a larger team to meet business goals, whether supporting team projects or individual tasks
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23.04.2025
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Tesla Field Support Technician Operations United States, California, Fremont
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Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices. Respond to requests and incidents from our employees daily. Proactively...
Description:
What You’ll Do What You’ll Bring
- Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
- Respond to requests and incidents from our employees daily
- Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
- Diagnose site network infrastructure issues and address in advance of service disruptions
- Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
- Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
- Some planned travel to and from remote sites across regions, with occasional short-notice travel required
- Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experience
- Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
- Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
- Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
- Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
- Experience in supporting Apple and Android mobile devices along with Intune MDM
- PowerShell or Python experience is a plus
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23.04.2025
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Tesla Supervisor Failure Analysis Cell Field Reliability United States, California, Fremont
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Lead a shift team of failure analysis Engineering Technicians by communicating test prioritization and delegating work across the shift team, including interacting with test requesters to identify needs and determine...
Description:
What You’ll Do What You’ll Bring
- Lead a shift team of failure analysis Engineering Technicians by communicating test prioritization and delegating work across the shift team, including interacting with test requesters to identify needs and determine how to meet them
- Provide hands on support alongside Engineering Technicians to complete failure analysis
- Take on continuous improvement projects within the lab to improve workflow efficiency and culture
- Coordinate and cross train other engineers and technicians
- Enforce compliance to all EHS policies and 5S/workplace hygiene standards across their shift
- Communicate challenges and successes to the Lab Manager and support the Failure Analysis Engineer with test method development and creation of Standard Operating Procedures
- Train and onboard new Engineers and Engineering Technicians to perform various operations
- Detail-oriented with exceptional documentation, organization, and communication skills
- Excellent problem-solving, project management, and cross-functional collaboration skills
- Comfortable working with chemicals and hazardous materials in a laboratory environment
- Be both capable and willing to perform all the various manual tasks involved with lab work
- Excellent written and verbal communication skills
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23.04.2025
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Tesla Factory Field Quality Engineer United States, California, Fremont
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Lead cross-functional problem-solving teams to drive process and product improvements; use of QA methodologies to manage and facilitate issue resolution including root cause investigations and the development, implementation and monitoring...
Description:
What You’ll Do What You’ll Bring
Lead cross-functional problem-solving teams to drive process and product improvements; use of QA methodologies to manage and facilitate issue resolution including root cause investigations and the development, implementation and monitoring of effective corrective and preventive actions
Lead and mentor technicians on how to clean field data, analyze trends, and clearly present results
Establish and maintain quality performance metrics
Develop and implement quality standards as part of the Tesla Quality System to assure products meet expectations of our target customers
Support the development of product specifications and tolerances, design and process FMEAs and DVAs
Establish and maintain control plans and inspection standards to assure critical features are controlled through the assembly/production processes
Lead/facilitate review and disposition of discrepant materials identified for control of nonconforming product
Maintain a clean and organized work area; follow daily housekeeping and 5S standards
Promote and maintain a culture and attitude of continuous improvement, working within the Tesla team to make it more efficient, safer and an enjoyable place to work
- Degree in Engineering or equivalent experience
Quality systems experience in a manufacturing environment (automotive preferred)
Specific training and demonstrated success in applying quality problem solving methods such as fishbone diagrams, FMEA, process capability analysis, hypothesis testing, DoE, SPC, etc.
Experience with broad variety of measurement and inspection techniques
Excellent oral, written and presentation communication skills
Ability, willingness to travel domestically, and internationally (5% to 10%)
May be required to support extended hours based on business and production needs
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23.04.2025
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Tesla Sr. Technical Program Manager New Service Operations United States, California, Fremont
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Develop, implement, and manage workflows for operationalizing new obligations and processes, ensuring alignment with company goals and objectives and collaborating with different teams. Evaluate maintenance readiness across the fleet and...
Description:
What You’ll Do What You’ll Bring
- Develop, implement, and manage workflows for operationalizing new obligations and processes, ensuring alignment with company goals and objectives and collaborating with different teams
- Evaluate maintenance readiness across the fleet and ensure obligations can be met across different contracts and service level agreements
- Collaborate with Operations and Service Engineering teams to prioritize new obligations and processes, and develop solutions to operationalize and optimize them
- Work with Data Analysts, Service Engineering and Operations teams to monitor effectiveness of implemented workflows and processes, and iterate to ensure compliance
- Independently handle multiple projects at a time meeting objectives and deadlines
- Bachelor's Degree in Engineering, Business Administration, or equivalent experience
- Minimum of 5 years of experience in product or program management, operations, or a related field, with a strong focus on process improvement and operationalization
- Proven experience in managing cross-functional teams and collaborating with stakeholders to achieve program goals
- Strong understanding of industry standards and regulatory requirements relevant to energy storage and grid-scale projects
- Excellent analytical and problem-solving skills, with the ability to manage complex information and make data-driven decisions
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and communicate technical information to non-technical stakeholders
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22.04.2025
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Tesla Sr. Manager Customer Installer Support Residential Energy Ch... United States, California, Fremont
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Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish. Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times....
Description:
What You’ll Do What You’ll Bring
- Deliver a world-class customer and installer support experience over voice, chat, email and app interactions in English and Spanish
- Ensure best-in-class NPS, CSAT, speed of answer and ticket resolution times
- Drive operational efficiencies through collaboration with program management, engineering, and software teams
- Lead a team of ~250-300 employees across multiple locations in the US, fostering a culture of excellence, collaboration, and accountability
- Ensure an employee experience that attracts, nurtures, and retains top talent
- Partner with subject matter experts to develop and deliver the necessary training for new hires and continuous coaching for existing employees. This includes hands-on training on the technical details of our solar, storage and charging products
- Bachelor’s Degree in Engineering or equivalent experience
- 5+ years of experience running a call center that provides technical and other support to customers and installers of consumer hardware
- 5+ years of experience leading large teams (200+), including managing people leaders
- Ability to travel regularly to team locations
- Outstanding verbal and written communication skills
- Analytical, data-driven leadership style that emphasizes first-principles, critical thinking and problem solving
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22.04.2025
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Tesla Field Operations Support Coordinator Sub Contracting United States, California, Fremont
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Oversee and manage multiple projects, ensuring timely and cost-effective delivery. Develop and write scopes of work and purchase orders for sub-contractors and suppliers. Coordinate and manage sub-contractors, ensuring quality and...
Description:
What You’ll Do What You’ll Bring
- Oversee and manage multiple projects, ensuring timely and cost-effective delivery
- Develop and write scopes of work and purchase orders for sub-contractors and suppliers
- Coordinate and manage sub-contractors, ensuring quality and compliance with project requirements
- Monitor project progress, budgets, and schedules, providing updates and solutions to stakeholders
- Utilize Excel and Microsoft Office tools to track and manage project data effectively
- Provide technical support and guidance related to electrical systems and balance of plant components
- Facilitate effective communication between internal teams, subcontractors, and clients
- Proven experience managing multiple projects in medium voltage, commercial PV, and battery storage systems
- Strong knowledge of electrical systems and balance of plant requirements
- Proficiency in Excel and Microsoft Office Suite
- Experience in writing scopes of work and purchase orders
- Excellent organizational and time-management skills
- Strong problem-solving abilities and attention to detail
- Exceptional communication and interpersonal skills
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Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools. User...
Description:
What You’ll Do What You’ll Bring
- Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools
- User Support & Training: Provide frontline support to end-users (e.g., employees or departments) encountering process-related issues
- Business Process Monitoring and Maintenance: Regularly monitor business processes to ensure they are functioning efficiently and effectively
- Documentation and Reporting: Maintain detailed documentation of issues encountered, troubleshooting steps taken, and final resolutions
- Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to communicate system issues and process inefficiencies
- System and Process Testing: Assist with testing and validation of new system implementations, upgrades, or process changes to ensure they meet business needs
- Strong customer service skills to ensure that end-user needs are addressed quickly and effectively, ensuring a positive support experience
- Strong ability to troubleshoot issues in business systems and workflows, identifying the root causes of technical or process problems
- Meticulous attention to detail when troubleshooting, documenting, and analyzing processes to ensure nothing is overlooked
- Understanding of basic SQL queries and database management to analyze system data, resolve issues, or retrieve information
- Strong skills in interpreting data, metrics, and reports to evaluate system performance or diagnose process bottlenecks
- Strong writing skills for creating clear, concise process documentation, troubleshooting guides, and training materials
- Ability to work as part of a larger team to meet business goals, whether supporting team projects or individual tasks
Show more
These jobs might be a good fit
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