Service Manager jobs at Tesla in United States, Fort Lauderdale

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
• Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures

• Bachelor’s degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required

Shift: 3:00PM - 12:00AM; Monday - Friday

• Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the collision center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from collision technicians and the rest of the collision center team. Lead, coach and develop a highly engaged team of technicians
• Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet collision repair needs and to ensure vacation and other time off consistent with company policies
• Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development and leveling in charge your career. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources
• Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization
• Partner with Collision Manager to scale and grow the production of the shop in support of company targets. Perform other duties as assigned by the Collision Manager to support business

• 7-10 years Collision technical aptitude or experience is preferred
• Prior leadership experience in a collision-focused industry preferred
• Ability to meet deadlines and be accountable for quality / quantity. Able to manage multiple tasks with competing priorities, establish and achieve goals. Ability to lead group root cause problem solving activities and rapidly develop countermeasures
• Able to effectively interact with customers as required
• Excellent interpersonal and communication skills with ability to work a flexible schedule, including evenings, weekends and holidays
• One to three years of industrial supervisory or similar leadership experience preferred. Experience with Microsoft Office, understanding of repair estimates
• Valid driver's license preferred

• Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
• Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating online case logs accurately
• Attend and demonstrate outstanding performance at multiple inverter training schools
• Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Report writing, where required, to comply with deliverables in commercial O&M contracts
• Respond to customers’ concerns with the performance or functionality of their system
• Ensure the vehicle, tooling, electronics, software, and company issued property are well-kept

• Electrical trades experience within troubleshooting power electronics and low voltage controls
• Previous experience working with power/hand tools, electrical equipment, isolation meters and multimeters
• Experience navigating numerous computer applications and technology independently
• Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice
• Flexibility to work on weekends and/or overtime along with overnight stay to support Tesla’s critical mission
• Must be able to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently
• Valid driver's license required

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers

• Bachelor’s degree or equivalent experience
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams and managing a diverse group of roles and responsibilities
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required