Service Technician / Automotive Mechanic-tottenham jobs at Tesla in United Kingdom, London

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology, advanced tools, and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares

You will

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level,

• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards,

• Collaborate:Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,

• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries,

• Technically qualified: You ideally have relevant certification to perform vehicle repairs. However, this is not a requirement. You will self-manage your technical expertise development,

• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully,

• Safe to drive: We require you to hold a full UK driver’s license,

• Flexible: You may work in shifts to support your team, which may include weekends, morning, and evening shifts. You are willing to travel for mobile repairs, when needed.

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology, advanced tools, and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares

You will

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level,

• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards,

• Collaborate:Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,

• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries,

• Technically qualified: You ideally have relevant certification to perform vehicle repairs. However, this is not a requirement. You will self-manage your technical expertise development,

• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully,

• Safe to drive: We require you to hold a full UK driver’s license,

• Flexible: You may work in shifts to support your team, which may include weekends, morning, and evening shifts. You are willing to travel for mobile repairs, when needed.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Providing effective and courteous service to all visitors, existing customers, and employees
• Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
• Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
• Creation of purchase orders to ensure timely progression of 3rd party repairs
• Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
• Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
• Provide workshop support on loan vehicle administration relating to customer appointments
• Working collaboratively with Front of House, manage the parking arrangements on site
• Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
• Audits of Loan Vehicles
• Account Receivables for site specific vehicles and chasing any outstanding balances
• Supporting customers with queries, bookings and education on vehicle use when required
• Provide an all-round excellent experience to our customers on a day-to-day basis

• Excellent written and oral communications skills in English
• Exceptional Customer Service and soft skills
• Ability to effectively prioritise and multi-task
• Creative mindset that thinks outside the box and can invent new solutions to problems
• Flexible schedule and shift working
• Attention to detail and accuracy
• Ability to work well under pressure and with a diverse range of personalities
• Establish and maintain positive, cooperative, and working relationships
• Excellent skills with Microsoft Office packages
• Full valid UK driver’s license for 2 or more years

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success,
• The chance to work with innovative technology, advanced tools, and software,
• Ongoing training and development to help you grow your skills and career,
• A competitive compensation and benefits package including Tesla shares

You will

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level,

• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards,

• Collaborate:Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience,

• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries,

• Technically qualified: You ideally have relevant certification to perform vehicle repairs. However, this is not a requirement. You will self-manage your technical expertise development,

• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully,

• Safe to drive: We require you to hold a full UK driver’s license,

• Flexible: You may work in shifts to support your team, which may include weekends, morning, and evening shifts. You are willing to travel for mobile repairs, when needed.

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Deliver an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics
• Daily outbound lead generation, capturing opportunities, and managing sales pipeline

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Driving License valid in the UK which has been held for over 2 years