Associate Account Manager/sales Support Commercial Operations Battery Energy jobs at Tesla in United Kingdom, London

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Engage with customers at Supercharger locations to provide an exceptional, personalized Tesla experience.
• Drive lead generation by identifying and capturing prospective customer interest, including scheduling on-the-spot and future test drives.
• Educate customers on Tesla vehicles, services, and features, including encouraging third-party customers to explore Tesla ownership.
• Manage car park flow, ensuring efficient and organized use of the Supercharger site to avoid congestion and maintain a premium environment.
• Support service opportunities, including light-touch services such as windscreen washes or tyre pressure checks.
• Promote brand advocacy, encouraging customers to share experiences via Google reviews, social media, and other platforms.
• Proactively engage end-of-lease Tesla customers, guiding them into new orders or test drives to support retention.
• Monitor on-site activity and customer interactions to ensure high engagement standards are maintained.
• Collaborate with local sales, delivery, and service teams to identify cross-functional opportunities.
• Visit nearby Supercharger sites during off-peak periods to broaden Tesla’s customer reach.

• Strong customer service mindset with a passion for delivering outstanding experiences.
• Confident communicator with the ability to engage and educate customers naturally.
• Sales-aware, able to identify and nurture opportunities without being pushy.
• Organized and proactive, able to manage multiple priorities in a fast-paced environment.
• Passionate about Tesla’s mission, innovation, and technology.
• Comfortable working independently and collaboratively across departments.
• Previous experience in customer service, retail, automotive, or sales is advantageous but not essential.

• Work with the Marketing Programs Lead in Europe and other marketing team members to develop targeted strategies and execute activities that enable the Tesla Residential Energy channel sales teams and our partners to hit their sales targets, esp. in Germany, but also across the region

• You are responsible for developing and executing Tesla Energy’s email marketing strategy nurturing leads. This includes defining the topic calendar per country, ensuring adequate targeting, timely deployments and analysis of results.

• Work with our internal Design, Engineering, Sales and Content teams as well as external vendors to develop consistent and tailored localized messaging for different channels to increase Powerwall awareness and consideration understanding where our products fit in the market in different countries

• Plan and execute trade shows, in-store events or webinars to grow Powerwall awareness and the Certified Installer network.

• Prepare and run various marketing activities for new product, country or feature launches

• Source, negotiate and execute marketing partnerships to increase Powerwall awareness and generate leads

• 5+ years hands-on work experience developing growth and marketing strategies, driving brand awareness, generating leads and executing results-based marketing programs

• Experience working with CRM systems A strong understanding of channels and communication approaches (email, in-app, push, SMS). Strong analytical skills with the ability to turn data into insights and initiatives. Experience in monitoring and improving multi-channel CRM journey.

• Proficient in delivering events and exhibitions of varying size and scales, as well as webinars, with a focus on preparation and execution, managing timelines, budgets, logistics, and coordination with internal stakeholders. Analyze event success and provide actionable insights and recommendations for the future.

• Master’s degree in a relevant field, or evidence of exceptional ability and experience

• Strong sense of ownership, willingness to drive projects and deliver results

• Proficiency in building clear, compelling value propositions that can be expressed in a variety of media to all levels of the organization

• Exceptional verbal and written communication skills in German and English. French being a plus

• Experience working in business-to-business (B2B) roles or the renewable industry is a plus

• Ability to travel (~20%), mainly within Europe, but could include global destinations

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

• Support the Megapack Sales Team through the entire sales cycle from start to finish

• Manage early-stage sales by qualifying customer inquiries, collecting relevant information and coordinating with support teams to create custom proposals

• Assist in preparing tender responses with Tesla’s Bid and Engineering Teams

• Contribute to the development of go-to-market strategies for Tesla's energy offerings, focusing on economic and policy drivers

• 2+ years of experience in the renewable energy industry, with experience in a commercial or customer facing role

• Knowledge of grid/utility markets, as well as renewable technologies, such as PV, wind and/or storage

• Ability to identify problems and provide pragmatic solutions. Quick learner, adaptable, and comfortable with change and ambiguity

• Strong communication and interpersonal skills, with the ability to build trust with colleagues and customers

• Flexibility to travel up to 25%

• Fluency in English

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Be a product expert on Tesla vehicles and technologies, and stay up to date with the latest developments and trends
• Understand the needs and preferences of each customer, and provide a personalized solution that meets their requirements
• Provide detailed and transparent information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Guide customers through the sales process, including financing options, trade-ins, and delivery timelines
• Be a trusted advisor to customers, answering any questions they may have and addressing any concerns or objections they may raise
• Deliver an exceptional customer experience that exceeds their expectations, building a long-term relationship with them
• Meet or exceed sales targets and performance metrics
• Daily outbound lead generation, capturing opportunities, and managing sales pipeline

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Driving License valid in the UK which has been held for over 2 years