Delivery Operations Manager M/f/d jobs at Tesla in Switzerland

• Assist in managing complex cross-functional projects to meet organizational goals, overseeing the day-to-day progression of the assigned project and performing administrative tasks
• Liaise with Regional Director and stakeholders to define project requirements, scope, and objectives
• Collaborate with Regional Director and stakeholders to anticipate and manage risks and project changes
• Create and maintain project documentation and ensure that all aspects of the project are organized and in conformance with timelines and deliverable requirements
• Prepare and organize, as needed, baord meetings and facilite communication between departments and stakeholders
• Provide regular feedback regarding trends or compliance issues that may arise
• Analyze data to generate valuable insights and recommendations to stakeholders (incl. peparing reports, presentations, and briefing materials)
• Oversee workplace logistics onsite, including mail operations ensuring timely handling of incoming and ougoing correspondance

• Minimum of two years of work experience in a fast paced, detail orientated, and team environment
• Demonstrated experience in project coordination with multiple cross-functional teams
• Must be able to maintain a high degree of personal integrity, confidentiality, and professionalism while working with privileged and sensitive information
• Professional demeanor, strong communication (verbal & writing), and presentation skills
• Proficiency in Microsoft Outlook, PowerPoint, and Excel
• Ability to adapt and work in an ever-changing environment
• Problem solver with a talent for approaching complex challenges with a positive outlook
• Display a clear sense of priority and achieving quality work with short deadlines

What we offer:

• Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training programs, and further education (e.g., high-voltage training, management courses)
• Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the heart of everything we do
• Innovative Projects and Technologies: You'll have the chance to work on groundbreaking projects and technologies shaping the future of the automotive industry and sustainable energy
• Benefits and Additional Perks: Expect a competitive salary and benefits package, which includes Tesla stock options or a cash award, access to our corporate benefits program, 25 days of vacation
• Engaged Team and Positive Work Environment: Join a dedicated and motivated team with great team spirit and outstanding collaboration. Be part of a team contributing to a sustainable future and renewable energy

• Design, lead & drive operational excellence: You are the expert and leader of the end-to-end operations and systems for the entire market, from order placed to car delivered. You regularly review country KPIs, following trends and collaborating with management to secure continuous success
• Analyse, develop & improve: We look to you to analyse, develop and improve processes related to logistics, vehicle registration, fleet management, finance/collections, vehicle delivery, and all other required documentation and operational processes in your market
• Build cross-functional collaboration: You will build strong relationships with key stakeholders within Sales, Delivery and Service operations to capitalize on growth opportunities
• Inspire first-class customer experiences: Design operations in your market that will; minimize vehicle dwell and yield loss, drive speed of execution of pre-delivery activities, optimize vehicle and customer readiness, and deliver excellent customer experience
• Strategize: Partnering with the Market Leader you will define the optimal operational strategy that will enable growth in the market. You develop and drive strategic decisions for the Operations organisation with the aim to meet both current and future demands

• You are a strong people leader, experienced within operations and with proven track record of meeting and exceeding targets and goals. You engage, energize, and promote an inclusive team environment
• Knowledgeable and analytical: You have the ability and drive to quickly develop a good understanding of processes and workflow. Your analytical skills give you the ability to convert findings into practice
• You are operational and strategic in your leadership, while always remaining hands-on
• You have a strong ability to prioritize, manage multiple projects and deliver on business critical deadlines
• You are experienced within change management, with the proven ability to lead and engage people through and beyond change
• You have the ability to communicate effectively and respectfully in English and in German
• You hold a valid Driver’s License

We offer:

• Career Development and Continuing Education: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training measures, and further education opportunities (e.g., high-voltage training, management training)
• Corporate Culture: Immerse yourself in our inspiring corporate culture, where innovation, teamwork, and passion are at the forefront
• Innovative Projects and Technologies: You have the chance to work on pioneering projects and technologies that shape the future of the automotive industry and sustainable energy
• Benefits and Additional Perks: You can expect a competitive salary and benefits package that includes Tesla stock or a cash award, access to our corporate benefits program, 25 days of vacation, a 13th-month salary, and the option for a company pension plan
• Dedicated Team and Positive Work Environment: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy

• Prepare or triage all repair requests as per our standardized process
• Directly engage with customers to gain and document a comprehensive understanding of their concerns
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Develop an excellent understanding of all Tesla vehicle products
• Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns
• Collaborate with other service teams to provide a great customer experience through the service journey

• Willingness to learn new and innovative technologies to further develop in role
• Excellent multitasking, organizational, and problem-solving skills
  
• Strong communication skills and ability to build relationships with stakeholders and customers
  
• Digitally savvy and adaptable to new technology
  
• Team-oriented with a focus on achieving shared goals
  
• Proficient in French and English, both written and spoken
  
• Valid driving license, ability to work shifts, and eligible to work in Switzerland
  

• Responsible for timely collating of payroll relevant data and transmitting all payroll input to our external payroll vendors
• Perform tasks to establish and maintain employee payroll records
• Process advance, termination and other out-of-cycle payments
• Independently coordinate and liaise with our internal stakeholders and/or external parties (as required)
• Process and monitor garnishment orders and other issues that impact payroll specifications
• Run, develop and distribute payroll and HR reports to various stakeholders in a timely and accurate manner
• Manage relationships with country payroll partners to ensure timely and accurate payments, making recommendations for and implementing process improvements

• Experience in Payroll input preparation
• BA/BS degree or equivalent experience
• Working knowledge of HRIS and E-Ticketing tool systems a plus
• Must be extremely organized and detail-oriented with the ability to handle multiple tasks or shift priorities as needed in a fast-changing environment
• Proven skill at handling stressful issues and interfacing with all levels of the business in a courteous and professional manner
• Proficiency with Microsoft Office Suite; specifically Excel
• German and English language skills; both written and spoken