Jobs at Tesla in Israel

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Take over the customer once the order has been placed and guide them through the delivery process
• Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines
• Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Ensure that all required documentation is completed accurately and on time
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experience
• Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Conduct vehicle handovers at Asdod Port and Meet or exceed delivery targets and performance metrics

• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues
• Ability to explain complex topics to customers in simple terms
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to work independently and as part of a team
• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Valid driving license held for a minimum of 2 years

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Store leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement.
• Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with store leadership and operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and Hebrew.
• Passionate about Tesla’s mission.
• Valid driver's license.

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Store leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement.
• Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with store leadership and operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner
  

• Strong sales performance and understanding of the business and products.
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills.
• Ability to influence stakeholders and peers.
• Excellent communication skills in English and Hebrew.
• Passionate about Tesla’s mission.
• Valid driver's license.

We offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success

• The chance to work with innovative technology, advanced tools and software

• Ongoing training and development to help you grow your skills and career

• A competitive compensation and benefits package

• A safe, clean and fun workplace

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles.
• Driven: Efficient in completing repairs and driven to exceed expectations on quality and productivity.
• Become proficient to perform most complex repairs autonomously
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery
• Technical expertise: Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems, demonstrating proficiency in most systems
• Collaborate: Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience.
• Diagnose: Able to perform all types of diagnostics using wide range of diagnostic tooling and documenting it proficiently in English, with exceptional knowledge of vehicle mechanical and software architecture

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• Technically qualified: You have relevant certification to perform vehicle repairs in [country]. You will self-manage your technical expertise development.
• A good communicator: You speak and write [English and/or local language] well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a driver’s license.
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts.
• You are willing to travel when needed

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, with and without supervision according to skill level.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• Technically qualified: You ideally have relevant certification to perform vehicle repairs in Israel. However, this is not a requirement. You will self-manage your technical expertise development.
• A good communicator: You speak and write English and/or Hebrew, well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full driver’s license in Israel.
• Flexible: You may work in shifts to support your team.
• Eligible: to live and work in Israel.

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.