Service Advisor - Dublin jobs at Tesla in Ireland, Dublin

We Offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles

• Driven:

  Efficient in completing repairs and driven to exceed expectations on quality and productivity
• Become

  proficient

  to perform most common repairs and some complex repairs autonomously

• Ensure top quality:

  Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery

• Collaborate:

  Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience

• Develop:

  Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, you’re a part of driving the whole group forward

• Technically experienced:

  You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries

• Technically qualified:

  You have relevant certification to perform vehicle repairs in Ireland. You will self-manage your technical expertise development

• A good communicator:

  You speak and write English well and know how to get your point across clearly and respectfully

• Safe to drive:

  We require you to hold a driver’s license valid in Ireland and have held this for 2 years

• Eligible:

  to work in Ireland

We Offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles

• Driven:

  Efficient in completing repairs and driven to exceed expectations on quality and productivity
• Become

  proficient

  to perform most common repairs and some complex repairs autonomously

• Ensure top quality:

  Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery

• Collaborate:

  Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience

• Develop:

  Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, you’re a part of driving the whole group forward

• Technically experienced:

  You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries

• Technically qualified:

  You have relevant certification to perform vehicle repairs in Ireland. You will self-manage your technical expertise development

• A good communicator:

  You speak and write English well and know how to get your point across clearly and respectfully

• Safe to drive:

  We require you to hold a driver’s license valid in Ireland and have held this for 2 years

• Eligible:

  to work in Ireland

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean and fun workplace.

• Be a product expert on Tesla vehicles and technologies, having a full understanding of the advantages and disadvantages of the older models, how they compare with the new versions and staying up to date with the latest developments and trends.
• Keep abreast of industry trends, market dynamics, and competitors' offerings to provide insights and suggestions for refining the sales process.
• Deliver accurate and comprehensive information about the features, benefits, and distinctive qualities of Tesla's pre-owned vehicles to potential buyers.
• Tailor vehicle recommendations based on customer preferences, driving habits, and budget constraints.
• Expertly navigate customers through the sales process, covering aspects such as financing alternatives, trade-ins, and delivery schedules.
• Establish trust as a reliable advisor by addressing customer inquiries, concerns, and objections promptly and knowledgeably.
• Contribute actively to the refinement and success of the Certified Pre-Owned program, offering valuable feedback on customer experiences and aiding in product development and process optimization.
• Work hand on hand with other departments to ensure the reduction of dwell and increased profitability of our Used Car Business (operations, refurbishment, etc.)
• Create exceptional customer experiences that surpass expectations, fostering enduring customer relationships.
• Consistently meet or exceed sales targets and performance metrics.

General duties:

• Operate with a flexible mindset to support sales and delivery needs across the team
• Ensure that customer details and all actions are accurately tracked and updated in our internal systems
• Execute on and share best practices with and across your Tesla location
• Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs
• In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
• Manage any additional duties to support wider business requirements

• Passion for Tesla's mission and products, and a desire to share this with others
• Excellent communication skills and the ability to build rapport with customers
• The ability to explain complex topics to customers in simple terms
• Focus on educating and understanding customers' needs
• Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Understands English language and communicate in it when needed
• Valid IE/EU driving license held for 2 years and over

We Offer:

• A dynamic & fast-paced environment where inclusion, learning & collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles

• Driven:

  Efficient in completing repairs and driven to exceed expectations on quality and productivity
• Become

  proficient

  to perform most common repairs and some complex repairs autonomously

• Ensure top quality:

  Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery

• Collaborate:

  Working across teams (local and over the region) you will be sharing support and best practices in order to further improve the service experience

• Develop:

  Setting you up for success our dedicated in-house training teams offer a blended learning strategy to help develop your technical skills. And by also sharing your own skills and knowledge with the team, you’re a part of driving the whole group forward

• Technically experienced:

  You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries

• Technically qualified:

  You have relevant certification to perform vehicle repairs in Ireland. You will self-manage your technical expertise development

• A good communicator:

  You speak and write English well and know how to get your point across clearly and respectfully

• Safe to drive:

  We require you to hold a driver’s license valid in Ireland and have held this for 2 years

• Eligible:

  to work in Ireland

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• Providing effective and courteous service to all visitors, existing customers, and employees
• Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
• Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
• Creation of purchase orders to ensure timely progression of 3rd party repairs
• Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
• Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
• Provide workshop support on loan vehicle administration relating to customer appointments
• Working collaboratively with Front of House, manage the parking arrangements on site
• Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
• Audits of Loan Vehicles
• Account Receivables for site specific vehicles and chasing any outstanding balances
• Supporting customers with queries, bookings and education on vehicle use when required
• Provide an all-round excellent experience to our customers on a day-to-day basis

• Excellent written and oral communications skills in English
• Exceptional Customer Service and soft skills
• Ability to effectively prioritise and multi-task
• Creative mindset that thinks outside the box and can invent new solutions to problems
• Flexible schedule and shift working
• Attention to detail and accuracy
• Ability to work well under pressure and with a diverse range of personalities
• Establish and maintain positive, cooperative, and working relationships
• Excellent skills with Microsoft Office packages
• Full valid IE driver’s license for 2 or more years

• Inspire and lead all individuals at your location, to create top talent and future leaders of the company.
• Coach and mentor your team for successes, recognizing their strengths and growth areas to achieve individual and operational growth
• Provide your team with the right tools to succeed, eliminate any roadblocks, and lead by example to show what good looks like, meeting and exceeding targets
• Keen eye for customers, drive attention on customer experience to exceed their expectations through the service experience.
• Understand and own every aspect of service center metrics, driving continuous improvements and partnering with support teams to drive performance when necessary.
• Financial accountability of the service center, ensuring the location is healthy and in line with set expectations.
• Location responsible, ensuring the place of work is well organized for individuals and business needs, partnering with facilities to drive improvements.
• Support in the development of future solutions – ideate, share and develop future proof solutions to improve service

• A strong people leader, with proven background managing teams in a service-focused technical environment. You engage, energize, and promote an inclusive team environment.
• Knowledgeable – you have the ability and drive to quickly develop a good understanding of set processes and workflows. Automotive industry experience is a bonus.
• Operational and strategic in your leadership, while always remaining hands-on.
• Experienced within change management, with the proven ability to lead and engage people through and beyond change
• Ability to communicate effectively and respectfully. Fluent in English.
• Required to hold a Driver’s license which is valid in Ireland, and have held this for over 2 years.
• Eligible: to work in Ireland based on local market need

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• An opportunity to utilise varying models of our fleet for daily operations and repairs.
• The chance to work with innovative technology, advanced tools and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package including Tesla shares.

• Service, repair and improve: Working with Tesla specific software and advanced tools you will be performing repairs and maintenance on all types of Tesla vehicles, without supervision in a remote setting. Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles. This is an independent position, mainly on the road driving to customers. Upon request, you may need to be located in a service center.
• Ensure top quality: Fix it right first time, we trust you to inspect our vehicles diligently before return and pre-delivery and to work with the highest quality standards.
• Collaborate: Working across teams (local and regional) you will be sharing support and best practices in order to further improve the service experience.
• Develop: Setting you up for success our dedicated in-house training teams will train you on Tesla specific technology and the repair of Electrical Vehicles.
• Customer Facing: Take ownership of all customer facing interactions. You will be required to perform basic repairs, educate customers on technical information and general usage of vehicle.

• Technically experienced: You have professional experience performing vehicle service and repairs working within either automotive, aviation, marine or similar industries.
• A good communicator: You speak and write English well and know how to get your point across clearly and respectfully.
• Safe to drive: We require you to hold a full European driver’s license (Class B for cars) held for a minimum of two years.
• Flexible: You may work in shifts to support your team, which may include weekends, morning and evening shifts. You are willing to travel to various sites and detail cars, when needed.
• Eligible: to live and work in Ireland