Application Support Analyst jobs at Tesla in India, Pune

• Understand and own the end-to-end integration of Tesla's Software Application systems
• Work directly with software developers and business users to understand issues and provide solutions in real-time
• Work through tickets received from business users of globally distributed locations
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
• Setup automation and monitoring process to optimize utilization of Software Application systems
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

• Degree in an engineering field or equivalent experience and evidence of exceptional ability
• +2 years of support engineering experience working in a globally distributed enterprise level systems
• +2 years of working knowledge of SQL and relational database management system
• +1 years of experience with Python, Go or other software development language
• +1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
• +1 years of experience with Incident management and Defect management ticketing tools
• Must be able to understand integrated systems, API concepts and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
• Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)

• Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications.
• Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
• Database Experience with advanced SQL Skills
• Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions.
• Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
• Determine configuration and operational requirements for development team.
• Participate and determine root cause for service failure and support escalation.

• Design and develop high quality, scalable and stable web applications and/or backend services using .NET with C#.
• Develop client-side applications that connect with web services.
• Develop back-end web services.
• Ensure highest standards met for security-best practices in all development using principles of Software design, algorithm development, data structures, code modularity and maintainability.
• Partner closely with security team for code analysis and design reviews using .NET Framework, .NET Core, package management, and dependency injection.
• Perform unit testing; process bug reports and release fixes; and participate in code reviews and Agile processes.
• Good verbal and written communication skills is preferred.
• Bachelor of Science Degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability

· Deliver a product vision and strategy for global Workforce management solutions focusing on payroll, time and attendance, scheduling, compliance, leave and accruals.

· Define roadmap and customer scenarios for a global application.

· Work with Legal, HR and Payroll teams to understand localized processes and data requirements in depth for each market.

· Work closely with engineering team to deliver a scalable architecture that not just meets current needs but considers future growth scenarios and scalability in complex global domain.

· Work closely with business stakeholders in identifying opportunities for enhancements, automation and simplified work flows.

• A solid grasp of HR processes and procedures especially in Leave administration, allowing you to provide informed support and guidance to stakeholders.
• Review common payroll, Time & Attendance system issues and questions. Provide timely resolution in conjunction with Help Desk/ Answer Bar and escalate as needed.

· Define a set of KPIs to measure customer satisfaction and business impact with the ability to analyze them and utilize them in decision making processes

· Prioritize between existing versus new customers, and between features, architectural improvements and operational excellence

· Bachelor’s or Master’s degree in Engineering or MBA, or equivalent in experience

· 5+ years of experience in product management, product development or functional role that had customer impact with evidence of exceptional ability

· Prior experience in HRIS/ Payroll/ Timekeeping domain such as ADP, Kronos, SAP, Peoplesoft, Workday, UKG Dimensions in a global setting is a must.

· Gathering business requirements, documentation, user stories, functional specifications and building system design with Engineering teams.

· Proven history of converting learnings from customer insights into tangible product features that customers love

· Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support

· Strong analytical and quantitative skills with ability to use data and metrics for making assumptions and decisions

· Ability to successfully work with cross range of teams including engineering, UX, legal, finance, sales and operations

· Good understanding and working experience in technology development best practices (such as, Agile, etc.) and product management technologies

· Excellent written and verbal communications across technical and non-technical stakeholders

· Experience presenting to senior executives.