Jobs at Tesla in India, Mumbai

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct transactions w/ systems; walk customer through order and provide summary.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.

• Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability
• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand in basic automotive techniques related to repair and servicing of automobiles.
• Automotive equipment and servicing methods.
• Dealer Business Process and Best Practice.
• DMS Systems, SAP, MS Office Suite.
• 1-3 yrs experience in the automotive industry
• 2-5 years material service and distribution experience.
• Excellent oral and written communication skills as well as the ability to follow instructions required.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor.

· Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

· Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion.

· Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.

· Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile

· Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda

· Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners

· Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential

· Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

· Customer service experience required

· Positive, enthusiastic and passionate about the changes in the personal transportation industry

· Self-starter who possesses exceptional time management skills and has great attention to detail.

· Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.

· Passionate dedication and ethical approach to sales management and operations.

· Ability to understand and convey business issues and technical concepts

· Strong sense of team mentality and reliability

· Strong communication skills and attention to detail

· Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

· Ability to work on shift and flexible schedule

· MUST have and maintain a valid driver’s license and an acceptable and safe driving record.

• Work with the team to develop targeted marketing plans with a coherent integration of marketing tactics, event and activities to achieve business goals
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches)
• Assist in the planning of regional activities including store openings, test drives and lead generation events
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads
• Evaluate and track the success of programs and campaigns
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters)
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes
• Work with communications team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral
• Manage outside agencies and vendors on a needed basis
• Effectively deliver results of marketing objectives within the designated and agreed budgets
• Ensure compliance with global brand strategy and corporate identity for Tesla Motors
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).

• Minimum 5 years+ in digital integrated marketing and communication, relevant experience in Event Marketing is preferred
• Experience in managing social media account and also ability in Adobe design suites, PowerPoint, IOS, Photoshop will be a plus
• Excellent communication skills and fluency in English and other local languages
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline with small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred

• Design, development, and implementation of scalable applications that involves problem solving
• Must have - Leverage technologies like Golang, Apache Kafka, Postgress, Opensearch
• Experience with integrating with LLM and inferring responses
• Nice to have - Java, Apache Flink, Clickhouse
• Promote software engineering best practices via code reviews, building tools and documentation
• Leverage your existing skills while learning and implementing new, open-source technologies as Tesla grows.
• Work with product managers, content producers, QA engineers and release engineers to own your solution from development to production
• Define and develop unit tests and unit test libraries to ensure code development is robust and production ready.
• Drive software process improvements that enable progressively increased team efficiency.

• BS or MS in Computer Science or equivalent discipline
• Expert Experience in developing scalable golang applications including SQL and NOSQL daatabases and other opensource technologies.
• Design software architecture based on business requirements, strategy, and priorities
• Good unit testing and integration testing practices
• Experience with message queue architecture
• Experience with Docker and Kubernetes
• Agile/SCRUM Software Development Process experience

• Work with the team to develop targeted marketing plans with a coherent integration of marketing tactics, event and activities to achieve business goals.
• Assist in the development, management and implementation of a comprehensive event calendar with centralized tracking of all regional marketing events including test drive events, lead generation events, brand partnership events and external corporate events (e.g. auto shows and product launches).
• Assist in the planning of regional activities including store openings, test drives and lead generation events.
• Assist in the development of in-store programs and campaigns to engage existing leads and create new leads.
• Evaluate and track the success of programs and campaigns.
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).
• Assist in inbound and outbound communications including customer letters and email for relevant marketing inboxes.
• Work with communications team on consistent and effective messaging of external documents and promotional materials to support our marketing activities (e.g. collateral)
• Manage outside agencies and vendors on a needed basis.
• Effectively deliver results of marketing objectives within the designated and agreed budgets.
• Ensure compliance with global brand strategy and corporate identity for Tesla Motors.
• Assist in project management and initial content creative for external newsletters, collateral and customer communication (i.e. emails and letters).

• Minimum 5 years+ in digital integrated marketing and communication, relevant experience in Event Marketing is preferred
• Experience in managing social media account and also ability in Adobe design suites, PowerPoint, IOS, Photoshop will be a plus
• Excellent communication skills and fluency in English and other local languages
• Maintain a high sense of urgency and entrepreneurial work ethic that is required to drive business outcomes
• Exceptional strategic thinker and analytical skills; ability to address cross-functional and cross-organizational issues independently
• Highly organized with the ability to manage multiple projects while meeting deadlines.
• Result driven, hands-on, positive “can do” attitude, passionate and able to show commitment and to inspire others
• Proven ability to work in a fast-paced, dynamic and deadline-oriented environment
• Large company discipline with small company entrepreneurial attitude
• Strategically planning with strong execution and negotiation skills
• Asset management experience/ Good negotiation skills
• Digital Agency management/ Online to Office event coordination experience is preferred