Troubleshoot and resolve hardware, software, and firmware issues impacting Tesla's Residential Energy customers. Determine the root cause of product failures and drive improvements through design, software/firmware, or manufacturing changes. Define...
Description: What You’ll Do - Troubleshoot and resolve hardware, software, and firmware issues impacting Tesla's Residential Energy customers.
- Determine the root cause of product failures and drive improvements through design, software/firmware, or manufacturing changes.
- Define and publish clear actions for field service and technical support teams to address specific failure modes.
- Provide expert support on escalated customer cases to minimize system downtime.
- Contribute to the creation of documentation and training materials for the commissioning, operation, repair, and service of Tesla's Residential Storage products.
- Develop internal software tools and dashboards to improve efficiency and reporting.
- Analyse fleet data and create insightful reports to track performance and identify trends.
What You’ll Bring - Graduated with a degree in Mechatronics Engineering, Electrical Engineering, Mechanical Engineering, Software Engineering, Physics, or a related field.
- Minimum 3+ years’ experience in an engineering / technical role
- Strong foundation in engineering fundamentals, with an understanding of firmware/software-enabled systems.
- Proactive problem-solver with a positive attitude and the ability to tackle complex challenges.
- Experience with solar and battery systems is beneficial
- Control systems knowledge and an understanding of power systems
- Ability to read electrical drawings
- Knowledge of relevant wiring, installation and product standards
- Proficiency in Python and/or SQL for data analysis on large datasets.
- Familiarity with Linux-based applications.
- An ability to prioritize and execute many tasks in parallel