Customer Support Specialist jobs at Tesla in Australia, Sydney

• Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
• Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
• Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
• Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
• Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
• Consistently provide an exceptional customer experience that reflects the Tesla brand.

• Outstanding attention to detail with excellent written and verbal communication skills.
• Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
• Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
• Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
• Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy.
• Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart:

• You’re an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
• You can spot customer needs quickly and are proactive in providing the right solutions.
• You possess emotional intelligence, showing self-control and accountability in all situations.
• Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
• You’re naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others.

• Develop and coach a team of Customer Support Specialists to meet and exceed targets.
• Monitor and report on team productivity including key performance indicators.
• Exceed dynamic weekly and monthly service level targets in cooperation with the service organisation.
• Act as an escalation point for customers with a variety of customer service concerns.
• Optimise daily activity to maximise effective coverage for online and phone support inclusive of daily planning and activity metric adherence.
• Suggest and support the implementation of new improvements to Customer Support workflow, daily, weekly, and monthly reporting, and CRM system.
• Provide evaluation, identify areas of improvement and distribute active feedback to team to ensure a consistent output for your region.
• Evaluate contact strategies based on a combination of anecdotal and qualitative evidence.
• Excel at identifying present issues within the business, forecast potential short/medium term concerns while providing solutions.
• Conduct business dealings in a way that creates a superior customer experience that represents the Tesla brand values.
• Keep up with industry trends and best practices, including utilization of new technology and web resources.
• Work with the technical departments to understand current vehicle and system issues and develop troubleshooting/educational talking points.
• Contribute to the continuous improvement of processes and procedures to advance the mission, business model, and Tesla brand.
• Provide feedback and recommendations based on direct experiences with our owner network.

• 3+ years of leadership experience in a call center or customer service industry.
• Exceptional written and oral communication skills.
• Ability to coach and cultivate a successful team without focusing on metrics.
• Flexible schedule and availability for assisting team 24/7.
• Knowledge of existing systems and process for the department in which applying.

• Coordinate vehicle arrivals and inventory across multiple offsite locations
• Coordinate with internal and third-party logistics providers
• Generate shipping documents
• Perform vehicle readiness inspections and safety checks
• Observe and report vehicle concerns
• Coordinate and perform vehicle movement and charging
• Communicate with various teams that are involved in the vehicle delivery process
• Troubleshoot issues and escalate to management through appropriate channels when needed
• Conduct direct deliveries from Delivery Centers to customer homes when needed
• Perform additional responsibilities as assigned to meet business needs

• Valid driver’s license in the country in which you are applying, with a clean driving history, and ability to be insured
• High School diploma or equivalent
• Proven track record of a great work ethic
• Demonstrated ability to be a team player
• Must be at least 18 years of age
• Ability to lift up to 25kg if required

• Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

• Minimum 1 years of relevant work experience in a customer service environment
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• An interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

• Be the first point of contact, delivering outstanding customer support via phone, web, and chat.
• Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions.
• Educate Tesla owners on how to self-serve through our website and self-scheduling systems.
• Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and follow-up.
• Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates.
• Consistently provide an exceptional customer experience that reflects the Tesla brand.

• Outstanding attention to detail with excellent written and verbal communication skills.
• Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs.
• Able to manage multiple priorities in a fast-paced, high-pressure environment with ease.
• Strong team-oriented work ethic and the ability to build collaborative relationships with internal partners.
• Curiosity for technology and a passion for Tesla’s mission to accelerate the shift to sustainable energy.
• Someone who has completed their high school or university studies in the last 1-3 years

What Sets You Apart:

• You’re an expert communicator who can effectively de-escalate challenging situations while maintaining a professional tone.
• You can spot customer needs quickly and are proactive in providing the right solutions.
• You possess emotional intelligence, showing self-control and accountability in all situations.
• Open-minded and adaptable, you thrive in an ever-changing environment and embrace new ideas and processes.
• You’re naturally curious, with a passion for understanding Tesla’s objectives and sharing that enthusiasm with others.