Regional Warranty Audit Specialist jobs at Tesla in Australia, Melbourne

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.

Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Warranty Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

• Manage Service spares in and out of Product Distribution Centers
• Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock
• Handle goods received and dispatch from Melbourne Service center
• Keep a clean and transparent inventory database for Field Service locations
• Handle RMA transactions, inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB
• Support Field Teams in parts ordering and return
• Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers
• Actively participate in project and weekly planning, tracking and reporting

• Work experience within Service Operations, Logistics or Distribution centre environment
• Ability to read and fill out material transfer forms
• Must have strong command of the English language, both written and verbal
• Must be reliable, committed, quality focused and a self-starter
• Ability to maintain a safe working environment

• Maintain the daily operation of the regional warranty business, validate sample sizes of warranty repair order for correctness
• Provide warranty consultation to the Service and Body Repair centers
• Analyze regional warranty data & KPIs, and make reports
• Audit warranty defective parts including parts storage, return and scrap to ensure warranty parts precisely match with its repair orders
• Correct warranty issues & drive continuous improvement for the service centers
• Provide improvement plans to ensure compliance

• 3+ Years in auditing Aftersales departments or relevant experience
• Comprehensive understanding of repair procedures and repair times
• Proven track record of driving positive change
• Good data analysis and communication skills
• Familiar with Microsoft office software

Preferred Requirements:

• Auto industry related experience
• Good and quick adaptability skill
• Good service awareness

• Coordinate vehicle arrivals and inventory across multiple offsite locations
• Coordinate with internal and third-party logistics providers
• Generate shipping documents
• Perform vehicle readiness inspections and safety checks
• Observe and report vehicle concerns
• Coordinate and perform vehicle movement and charging
• Communicate with various teams that are involved in the vehicle delivery process
• Troubleshoot issues and escalate to management through appropriate channels when needed
• Conduct direct deliveries from Delivery Centers to customer homes when needed
• Perform additional responsibilities as assigned to meet business needs

• Valid driver’s license in the country in which you are applying, with a clean driving history, and ability to be insured
• High School diploma or equivalent
• Proven track record of a great work ethic
• Demonstrated ability to be a team player
• Must be at least 18 years of age
• Ability to lift 50 - 60 pounds

• Provide the highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
• Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into CRM database
• This role may require a shifted workweek and support grows

• Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
• Excellent written and oral English communications skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support or call center environment preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn about new and innovative technologies
• Willingness to assist and teach others on the team
• Establish and maintain positive, cooperative, working relationships
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals

• Provide top-tier customer support via inbound calls and emails.
• Educate installers and customers to ensure confidence in their residential energy storage systems.
• Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
• Escalate complex concerns to Tier2 support, Service Engineering or Field Service teams as needed.
• Accurately document issues and data in the CRM database.
• Flexibility to work a shifted schedule as support demands increase.

• Bi-lingual candidates (Japanese, Mandarin, or Thai a strong plus)
• Minimum of 3 years of relevant experience, ideally with an electrical or engineering background.
• Excellent written and verbal communication skills in English.
• Outstanding customer service skills.
• Ability to effectively prioritize and manage shifting priorities.
• Experience with CRM systems and the MS Office Suite.
• Background in the energy industry or technical support is preferred.
• Understanding of distributed generation and/or energy storage systems is an advantage.
• Attention to detail in following oral and written instructions.
• Enthusiasm for learning new and innovative technologies.
• Willingness to assist and mentor team members.
• Ability to establish and maintain positive, cooperative working relationships.
• Capable of handling multiple priorities, organizing workload, and meeting deadlines.
• Team-oriented with a focus on achieving common goals.