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Analyst Workforce Management jobs at Tesla in Australia, Melbourne
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Company (1)
Job type
Job categories
Job title (1)
Australia
Melbourne
1 jobs found
15.04.2025
T
Tesla Analyst Workforce Management Australia, Victoria, Melbourne
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Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills. Optimize the use of real-time monitoring tools and workforce management...
Description:
What You’ll Do What You’ll Bring
- Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills
- Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and effectiveness
- Monitor multi-site real time adherence and communicate with sites when agents are out of adherence
- Analyze current days queue performance, compare with staffing plan and historical data to develop a course of action to ensure service level goals are met
- Conduct real-time resource re-forecasting, utilizing scheduling software to meet daily/intraday service level targets and provide daily performance reports to Customer Support stakeholders
- Maintain constant communication across departments/sites/regions to acquire and communicate details that influence call volume delivery, average handle time or adherence against schedules
- Track, address and escalate interrupted work (including system issues) while reporting/tracking any significant developments and provides reallocation recommendations to Customer Support leadership
- Strong self-starter, ability to work independently or with a group
- 2 years relevant working experience in a call center
- Previous experience in workforce management tools preferred (Alvaria, Oceana, etc.)
- High Proficiency in MS Excel and data analysis preferred
Show more
These jobs might be a good fit
Share
Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills. Optimize the use of real-time monitoring tools and workforce management...
Description:
What You’ll Do What You’ll Bring
- Monitor contact center performance and make real-time staffing adjustments to ensure that service goals are met, setting and adjusting skills
- Optimize the use of real-time monitoring tools and workforce management techniques to improve resource efficiency and effectiveness
- Monitor multi-site real time adherence and communicate with sites when agents are out of adherence
- Analyze current days queue performance, compare with staffing plan and historical data to develop a course of action to ensure service level goals are met
- Conduct real-time resource re-forecasting, utilizing scheduling software to meet daily/intraday service level targets and provide daily performance reports to Customer Support stakeholders
- Maintain constant communication across departments/sites/regions to acquire and communicate details that influence call volume delivery, average handle time or adherence against schedules
- Track, address and escalate interrupted work (including system issues) while reporting/tracking any significant developments and provides reallocation recommendations to Customer Support leadership
- Strong self-starter, ability to work independently or with a group
- 2 years relevant working experience in a call center
- Previous experience in workforce management tools preferred (Alvaria, Oceana, etc.)
- High Proficiency in MS Excel and data analysis preferred
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Analyst Workforce Management opportunities at Tesla in Australia, Melbourne. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.