Jobs at Tesla in Australia, Gold Coast

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and co-piloting Test Drives for individuals who exhibit purchase intent or potential
• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
• Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance
• Effectively present and sell and support the delivery and installation the entire Tesla eco-system
• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership
• Be the primary contact point for all customer interactions throughout their purchase experience
• Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
• Ensure vehicles readiness in preparation for the customers delivery appointment.
• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
• Execute customer trade-ins and documents on delivery day
• Conduct Tesla Direct deliveries from Delivery Centres to customer homes when required
• Perform additional responsibilities as assigned to meet business needs

• Client service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evening hours, weekends and holidays in a retail environment
• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
• Ability to obtain appropriate state licensing, where applicable

Business Health

• Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
• Demonstrate sales leadership by role playing and having an active presence in customer facing locations
• Train and develop team on sales and delivery processes
• Analyse data to determine optimal business strategies
• Set individual goals for your team, ensuring goals are aligned with store goals
• Ensure team is fluent in all aspects of product knowledge
• Partner with Marketing to identify local marketing and event opportunities to drive sales
• Drive for Excellence in all areas of business focused on reaching P&L expectations for respective location

Customer Experience

• Responsible for ensuring all employees provide best in class experience in every interaction
• Manage escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

Employee Engagement

• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Continually evaluate the performance of each employee and provide constant feedback to drive results
• Identify high potential talent and effectively succession plan for needs of the business
• Ensure all employees adhere to Tesla policies and procedures
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Brand Standards

• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs
• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

• Bachelor’s degree or evidence of exceptional ability
• 5+ years of applicable experience with proven track record to meet or exceed goals
• Self-starting entrepreneur with exceptional management and coaching skills
• Ability to prioritize multiple projects and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Dedicated and ethical approach to sales and sales operations
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history
• Ability to obtain appropriate licensing, where applicable

• Performing inspection, and functional checks of Tesla vehicles in accordance to Tesla standards
• Safely operate a variety of hand, power, and workshop tools
• Perform equipment inspections, and adjustments as necessary
• Maintain records of time, expenses and materials
• Order shop supplies and parts
• Help maintain cleanliness of shop floor
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Support technicians in other parts of the business where needed

• The ideal candidate is technical, detail-oriented, self-motivated, and able to pro-actively communicate with all employees and works well in a fast-paced environment
• PDI related experience preferred
• Experience with methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Experience with operating and maintenance of a wide variety of hand, power and shop tools
• Experience with vehicle test equipment and ability to follow diagnostic processes an advantage
• Ability to establish and maintain cooperative working relationships with all stakeholders, this includes third parties
• Maintain and perform top level professional integrity and appearance as a Vehicle Readiness Specialist
• Flexibility towards a fast-changing environment and processes
• Excellent English oral and written communication skills
• Valid driver’s license, clean driving record and insurable
• The responsibilities of this position may change over time – this role requires flexibility and the ability to adapt to the evolving needs of the organization

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.