Technical Support Engineer jobs at Team8 in Israel, Tel Aviv-yafo

What will you do?

• Utilize the LLM-based core component of our product.
• Define and implement machine learning algorithms and methods for data retrieval from other components to the core.
• Continuously enhance our product’s core analysis capabilities by advancing LLM prompt techniques.
• Build and utilize an evaluation infrastructure for the LLM components in the product.
• Collaborate with cross-functional teams to integrate LLM solutions seamlessly into the product.

Who are you?

• 2+ years of experience deploying LLM models
• Experience with LLM, NLP, and data science Python libraries
• Deep understanding of LLM architecture, optimization, and prompting techniques
• Experience with building RAG-based applications.
• Experience in scalable and performant serving of LLM-based systems
• Experience with Python and high-scale production projects
• 5+ years of development experience
• All-around team player, fast, self-learning individual

Preferred Skills:

• Experience with LLMOps, embedding models, data pipelines, and vector databases
• Experience with Code GenAI and RAG in code generation, code analysis
• Experience with encoder-only models for code retrievals

Why Join Orchid Security?

• Join Orchid Security at an exciting stage and make a real impact on shaping the future of security infrastructure! We’re building cutting-edge technology and looking for brilliant, curious, and creative minds to grow with us.
• Great culture & perks – Competitive benefits, stock options, and exciting growth opportunities.
• Work-life balance – Wellness programs, fun employee events, and a dog-friendly office!
• Purpose-driven workplace – We actively support local communities and encourage employees to be ambassadors of change.
• If you’re ready for a fast-paced, rewarding journey, Orchid Security is the place to be!

Responsibilities

• Design, implement, and optimize scalable data pipelines for efficient data processing and analysis.
• Build and maintain robust data acquisition systems to gather, process, and store data from various sources.
• Work closely with DevOps engineers, Data Science and Product teams to understand their requirements and provide data solutions that meet business objectives.
• Proactively monitor data pipelines and production environments to identify and resolve issues promptly.
• Implement best practices for data security, integrity, and performance.
• Mentor and guide junior team members, sharing expertise and fostering their professional development.

Requirements

• 6+ years of experience in data or backend engineering, preferably with Python proficiency for data tasks.
• Demonstrated experience in designing, developing, and delivering sophisticated data applications
• Ability to thrive under pressure, consistently delivering results, and making strategic prioritization decisions in challenging situations.
• Hands-on experience with data pipeline orchestration and data processing tools, particularly Apache Airflow and Spark.
• Deep experience with public cloud platforms, preferably GCP, and expertise in cloud-based data storage and processing.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.

Advantage:

• Familiarity with data science tools and libraries.
• Experience with Docker containers and Kubernetes.

Key Responsibilities:

• Lead and drive the development of scalable software solutions, ensuring high performance and reliability.
• Collaborate closely with the CTO to shape and execute the technical roadmap.
• Take ownership of key projects, from inception to deployment, with a hands-on approach to coding and problem-solving.
• Mentor and lead engineering team members, fostering collaboration and skill development.
• Drive best practices in code quality, architecture, and agile development processes.
• Interface directly with clients and stakeholders to understand requirements and deliver impactful solutions.
• Evaluate and implement emerging technologies to keep the platform at the forefront of innovation.

• Experience: 7+ years in software engineering, with experience leading teams technically, mentoring, and driving technical projects.
• Technical Expertise: Proven track record of scaling products and building resilient, scalable architectures.
• Technology Stack Proficiency: Strong experience with Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.
• Skills: Excellent problem-solving skills, strong leadership qualities, and the ability to work in fast-paced environments.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

What We Offer:

• Impactful Role: Lead projects that have direct, real-world impact.
• Innovative Environment: Work with cutting-edge technologies and address high-scale challenges.
• Elite Team: Join a team of highly skilled engineers and technologists.
• Growth Opportunities: Opportunities for leadership growth and to take on increasing responsibilities.

Our Tech Stack Includes:

Node.js, TypeScript, PostgreSQL, AWS, Temporal, React, xState, NestJS/Fastify, Redis, Kubernetes (K8s), Prometheus, Grafana, OpenAI/Bedrock.

About IONIX

What we’re looking for

What you’ll be doing

• Take part in developing the world’s leading Attack Surface Management solution.
• Address security, scalability, and performance challenges.
• Work closely with other team members and different teams within the R&D org.
• End-to-end ownership of features, from design through development and deployment.
• Take part in uncovering and resolving critical vulnerabilities for enterprise-level companies.
• Develop and maintain a cutting-edge cloud service following the market’s highest standards.

We’d love to hear from you if you have:

• 6+ years of hands-on backend development experience with large-scale, production-grade systems.
• Expertise in Python with proven experience (this is a must).
• A collaborative mindset and the ability to thrive in a fast-paced environment.
• Experience with cloud environments like Azure, AWS, or GCP.
• Familiarity with SaaS, serverless solutions, and microservice architecture.
• Skills in data flow pipeline design/implementation or knowledge of data engineering.
• Experience working closely with Data Analysts and understanding their needs.
• Strong coding skills and a solid grasp of large-scale architecture and design patterns.
• Experience with building production-grade ML mechanisms.
• A passion for tackling challenging legacy systems, transforming undocumented or hard-to-maintain code into clean, maintainable solutions.
• A passion for web security technologies and a deep understanding of network protocols (advantageous).
• A Bachelor’s degree in Computer Science/Engineering or equivalent experience.

Platform Strategy & Development

• Define and own the Platform roadmap, aligning with business objectives.
• Work with engineering and cloud architects to design and optimize multi-cloud (AWS & Azure) infrastructure.
• Lead the development of self-service platform tools for developers, enhancing automation and operational efficiency.
• Improve observability with monitoring, logging, and tracing (e.g., Prometheus, Grafana, Datadog, Azure Monitor).
• Drive incident response, disaster recovery, and high-availability strategies for the platform.

Cross-Team Collaboration & Stakeholder Management

• Act as a bridge between customer, product, engineering, DevOps, and security teams.
• Gather and define requirements for platform features, balancing scalability, reliability, and cost.
• Evangelize DevOps and cloud best practices across the organization.

• 5+ years of experience in Platform Engineering, DevOps, or Cloud Product Management.
• Strong knowledge of AWS (EKS, EC2, RDS, IAM, S3, Lambda, etc.) and/or Azure (AKS, Virtual Machines, Azure DevOps, Blob Storage, etc.).
• Understanding of cloud security, networking (VPCs, VNets), and cost optimization strategies.
• Hands-on experience with observability tools (e.g., Prometheus, Grafana, Datadog, CloudWatch, Azure Monitor).
• Knowledge of SaaS application architectures, microservices, and serverless computing.
• Excellent communication and stakeholder management skills.
• Experience managing multi-cloud SaaS platforms – advantage.

About FundGuard:

Located in Tel Aviv’s Azrieli Center, FundGuard is the new generation investment accounting utility for asset managers and their service providers. Our cloud-native, AI-powered operating system and technology platform are transforming investment operations to enable reduced fees and the ability to offer new and innovative products, including crypto-asset services, while scaling for the future.

We are also delighted to share that we have been selected as one of the “50 Most Promising Israeli Startups for 2023 and ” by Calcalist and as one of the “21 Most Promising Israeli Startups for 2023” by N12.

What will you do?

• Design, manage, and optimize our cloud-based infrastructure
• Develop and maintain developer tools to streamline our workflows
• Provide guidance on best practices related to infrastructure and development cycles
• Troubleshoot and resolve complex production issues
• Assist in optimizing the development and deployment processes
• Collaborate closely with our entire R&D team to maximize their productivity and effectiveness

What should you have?

• At least 6 years of hands-on DevOps experience
• Proven skills with Kubernetes
• Extensive experience with Python programming
• Experience with AWS or other major cloud infrastructures; AWS experience preferred
• Experience working in an environment utilizing GitOps methodologies
• Experience in constructing complex CI/CD pipelines
• Familiarity with Infrastructure as Code (IaC) tools
• Advantage-Background as a software engineer
• Advantage – Previous experience in a SaaS company and start-up company

Responsibilities:

• Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
• Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
• Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to Port.
• Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
• Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
• Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.

• 5+ years of experience in technical customer-facing roles such as Technical Customer Success Manager, Technical Customer Success Engineer, or Technical Account Management within the tech or SaaS industry.
• In-depth experience with technical products or services, especially familiarity with developer tools, CI/CD practices, cloud infrastructure and software development processes.
• Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
• Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
• A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.