Business Management Specialist - Process Controls Effectiveness jobs at Td Bank

Job Description:

Job Description:
This job is responsible for leading business analysis for a Line of Business (LOB) by producing all financial reporting and disclosures in partnership with senior management, front office, and other business stakeholders. Key responsibilities include applying a knowledge and understanding of product(s), processes, and inherent risks of a product, business or function to analyze and substantiate Profit and Loss (P&L) attributes and balance sheets, establish infrastructure for new products, and approve ledger journal entries.

The Chief Financial Officer (CFO) Group

Responsibilities:

• Prepares and analyzes balance sheets and Profit and Loss (P&L) reports and validates postings and balances for a product aligned to a Line of Business (LOB) using knowledge of financial products, market risk profiles, and risk mitigation techniques and strategies
• Supports the development of strategic and annual planning and implementation, performing profitability analysis, forecasting, and financial reporting for a product or general ledger account type
• Oversees a set of product(s) or general ledger account(s) and maintains financial responsibility, including accountability for accuracy of financial reporting for Profit and Loss (P&L) activities
• Partners closely with the front office, Operations, and Technology to define business finance processes and implement related technology solutions
• Supports delivering, designing, maintaining, and enhancing Value at Risk Back-Testing (VBT) data and Management Information System (MIS) processes that may impact multiple product control businesses
• Analyzes regulatory matters, such as the Comprehensive Capital Analysis and Review (CCAR) and Recovery and Resolutions Plans (RRP), to assess risk modeling practices within the bank
• Oversight on the official daily P&L explain, P&L substantiation to market events, significant transaction review and its provision for VaR backtesting and other downstream

• Monthly Independent Price verification on both Derivatives and securities positions. Have a basic understanding and knowledge of financial models,
• Calculation of the Valuation adjustment – Validation of appropriate application and use of models for books & records.
• Maintaining/updating valuation adjustment & IPV Desk Level Procedures (DLP)
• Preparation monthly & quarterly revenue and balance sheet commentary to senior managers and regulators
• Regulatory capital disclosures, Price Testing, Sector analysis, Stress Test and Forecasting.
• Volcker/Capital related validation activities such as Volcker balance sheet review, validation of Volcker and Capital attributes for books to ensure compliance with enterprise guidelines
• Partner with Trading Desk, Trade Support, Operations, ECM and other partners on business support including new product review, accounting assessment, issue resolution
• Coordination of the monthly close process and quarterly financial reporting requirements
• Working on initiatives to simplify/automate manual processes

Required Qualifications:

• 5+ years hands on experience in Product Control or Finance group
• BS/BA Degree required (Finance, Accounting preferred)
• Global Markets experience
• Global Rates market knowledge – familiarity with a broad range of asset classes
• Derivatives product and valuation knowledge – consisting of technical expertise of models used to reprice complex transactions
• Advanced experience skills with Excel and complex spreadsheets
• Control focused, analytical, team oriented, comfortable with complex products
• Excellent organizational, communication, and relationship management skill
• Proven analytical skills including data reconciliation and interpretation.
• Ability to identify and deliver process improvements.
• Good business partnering skills

Desired Qualifications:

• Fixed income or derivative experience
• Inquisitive, willing to challenge the status quo and strive to improve processes

Skills:

• Analytical Thinking
• Attention to Detail
• Financial Accounting
• Financial Management
• Reporting
• Business Analytics
• Data Quality Management
• Financial Processing
• Price Verification and Valuation
• Scenario Planning and Analysis
• Business Acumen
• Critical Thinking
• Influence
• Prioritization
• Problem Solving

Job Description:

Job Description:

This job is responsible for influencing and driving optimal bank-wide liquidity strategies by Lines of Business (LOBs) and legal entity in business as usual (BAU) and stress scenarios. Key responsibilities include overseeing and influencing liquidity utilization across the organization and providing input into process and control designs, operational risk mitigation, issue management, automation, and other initiatives across the bank.

Responsibilities:

• Measures, analyzes, monitors, and reports on the bank's spot and forecasted liquidity position, provides guidance to business units to improve liquidity position, and supports regulatory and management liquidity reporting.
• Oversees processes, risks, and controls and tracks and monitors issues to ensure adherence with policies, risk standards, and compliance with internal and regulatory liquidity reporting requirements.
• Partners with other Lines of Business (LOBs) to determine limits, guidelines, and direction, ensuring alignment with overall business objectives and the bank's risk framework.
• Monitors liquidity risk trends relating to business activities and correlations between business drivers and liquidity usage and builds out enhanced liquidity reporting.
• Streamlines reporting processes and builds out analytic capabilities using emerging technology (e.g., Alteryx, Tableau, etc.)
• Provides input into monthly and quarterly reporting, disclosures, and presentations for Risk Committees, Board of Directors, and enterprise and local regulators.

Required Qualifications:

• 2+ years of industry experience working with financial products.
• Energetic and self-motivated. Candidate should have a strong intellectual curiosity.
• Strong quantitative background including excel modelling.
• Excellent communication skills – both written and verbal
• Ability to drive project goals across functions with minimal oversight.
• Analytical Thinking
• Financial Forecasting and Modeling
• Attention to Detail

Desired Qualifications:

• Prime Brokerage, derivatives or secured funding (either regulatory, reporting or business)
• Working knowledge of regulatory liquidity framework

Skills:

• Analytical Thinking
• Financial Forecasting and Modeling
• Liquidity Management
• Regulatory Compliance
• Reporting
• Attention to Detail
• Benchmarking
• Data and Trend Analysis
• Financial Analysis
• Scenario Planning and Analysis
• Business Acumen
• Financial Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines
• Risk Management

Job Description:

Job Description:

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual Spanish.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position:

FDIC; Safe Act; Loan Originators

Job Description:

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities:

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Required Qualifications:

• FINRA Securities Industry Essentials (SIE), Series 7 & 66 (or combination of BOTH 63 & 65)

• Displays advanced industry knowledge and understanding of investment products

Desired Qualifications:

• Previous wealth management client associate experience strongly preferred

• Energetic individual that is self-motivated, coachable and flexible in thought

• Enjoys a fast-paced environment with changing and evolving responsibilities

• Detail oriented

• Invested in personal development

• Consistently pursues client experience excellence

• Works quickly to fulfill client needs, delivering complex solutions

• Frequent communication and an abundance of discretion with sensitive information

• Microsoft Word, Excel and PowerPoint experience with Salesforce a plus

• Professional verbal and written communication​​

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions Advisory
• Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Strategic Initiatives and Process Engineering Managerrole reports to the head of CMDO Strategic Initiatives Executive and will be responsiblemanaging the assessment, development, execution, and oversight of process improvement and transformation initiatives to achieve CMDO short and long-term strategic goals.

Responsibilities:

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes

• Understands, builds, improves and/or executes business initiatives and/or processes, while partnering with stakeholders and partners

• Engages with key stakeholders, partners, and business leadership to deliver on business objectives

• Develops strategic and tactical plans to drive progress towards business goals and objectives

• Strong ability to communicate with executives, business leaders, and technical teams to ensure alignment and transparency across initiatives

Required Qualifications:

• 5-8 years of experience in Process Engineering, Business Analytics and Project Management & Support

• Transform complex information and data into clear, concise and visually engaging slides. Strong data visualization and design, and storytelling abilities.

• Engineers solutions to complex problems in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability

• Demonstrate intellectual curiosity. Ability to read and understand complex matters, anticipate risks and summarize key information.

• Ability to overcome obstacles and solve problems quickly and efficiently. Self-starter with excellent anticipation skills; problem solving; follow up

• Experience developing content that enables C-suite leadership alignment and decision making

• Strong communication skills: ability to communicate effectively both in writing and verbally and feel comfortable delivering insights and recommendations to senior management

• Ability to manage multiple projects while meeting deadlines and quality standards

• High attention to detail and strong organizational skills

• Demonstrated dependability and sense of urgency. Comfortable working with people at all organizational levels

• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

• Ability to navigate in a highly-matrixed environment

• Comfortable taking initiative and being resourceful/entrepreneurial

Desired Qualifications:

• Strong leadership skills with experience managing direct reports and cross-functional teams

• Exceptional communication and stakeholder management skills

• Familiarity with JIRA

Skills:

• Business Acumen

• Critical Thinking

• Result Orientation

• Analytical Thinking

• Collaboration

• Oral Communications

• Python

• PySpark

Job Description:

Job Description:
This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

Wealth Management Fraud & Claims associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. They will also be responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients’ bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates

* 1st and 2nd shifts available : Tuesday through Saturday : 10:00 am EST to 8:00 pm EST flexibility

Required Qualifications:

• 1+ years of fraud servicing or call center experience.
• Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Desired Qualifications:

• Experience in a call center or a financial/banking center
• Fraud Detection and Prevention
• Credit Risk

Skills:

• Customer and Client Focus
• Data Collection and Entry
• Due Diligence
• Issue Management
• Oral Communications
• Active Listening
• Adaptability
• Attention to Detail
• Policies, Procedures, and Guidelines
• Written Communications
• Business Acumen
• Collaboration
• Critical Thinking

High School Diploma / GED / Secondary School or equivalent

Registered Wealth Management Client Associaterole is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FAs). Incumbents may also on a regular basis, support office initiatives, in addition to the businesses of a particular Financial Advisor. For established clients, the Client Associate will often serve as the most frequent point of contact with Merrill. Fully registered (Series 7, 63, 65, & 66). Partial registration may be considered.

Specific responsibilities include, but are not limited to:

• Work with highly affluent clients
• Lead end-to-end onboarding and maintenance activities for new and existing clients.
• Provide products and services to each client, working with cross line of business partners
• Use creativity to tackle complex problems; Manage client servicing requests and account maintenance; Use multiple communication methods to ensure a consistent and exceptional client service experience.
• Act as a key team member leading our clients’ digital experience with the firm
• Create ease of access and interaction, while protecting their privacy and security
• Find opportunities to innovate every day

Key Qualifications for the role:

• requiredto currently hold Series 7 & 66 or 63/65
• 2+ years post high school education and/or 4+ years of professional or relevant internship experience; Undergraduate degree a plus
• Product Knowledge: Foundational knowledge of investment and banking products
• Energetic individual that is self-motivated, coachable, and flexible in thought
• Enjoys a fast-paced environment with changing and evolving responsibility
• Detail oriented
• Invested in personal development
• Consistently pursues client experience excellence
• Works quickly to fulfill client needs delivering complex solutions
• Frequent communication, and an abundance of discretion with sensitive information
• Microsoft Word, Excel, and PowerPoint experience with Salesforce a plus
• Professional verbal and written communication