Lead Operations Officer jobs at Td Bank in Ireland, Dublin

Responsibilities:

• Oversight and production management of Refresh team supporting GM and GCIB, ensuring timely and accurate completion of all refresh activities.
• Monitor production metrics, SLAs performance, Key Controls, and overall process effectiveness.
• Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfill Refresh requirements.
• Managing the performance and productivity of Refresh Teams.
• Ensure teams is in adherence to all jurisdictional regulatory requirements related to KYC.
• Ensure cases requiring remediation are completed within service level agreements.
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation.
• Support business with KYC related queries and requests.
• Participate in remediation items aligned to internal/external Audits.
• Lead & develop managers of teams in all aspects of the AML Refresh process, including career development.
• Contribute to our process improvement culture to continuously identify opportunities for efficiency, effectiveness and sustained timeliness and quality.

What we are looking for:

• Previous experience leading operations and production teams.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Proven ability to work in a team environment, organise work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.
• Ability to accurately and concisely present information to teams, management, and senior leaders
• Good balance between strategic and tactical thinking; execution and results driven)
• Ability to problem solve and enable teams to drive production effectively.
• Able to identify and document opportunities to streamline process.

Skills that will help (optional):

• Experience in related fields (AML/KYC, Risk, Compliance)
• Risk and Controls Management
• Quality Assurance
• Data and Trend Analysis tools
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement and Strategic Thinking

Benefits of working at Bank of America Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Responsibilities:

• Manage either US or Non-US IRW Tax Withholding and Reporting which includes outsourced functions.

• Coordinate globally with colleagues.

• Service tax related client inquiries and escalations particularly for the Prime Brokerage business.

• Drive tax initiatives and tax regulatory implementations in partnership with Global Markets Tax Change & Global Markets Technology.

What we are looking for:

• Proficient in Microsoft applications, in particular excel.

• Efficient reconciliation and problem solving skills

• Efficient organizational and analytical problem-solving skills.

• Excellent written and verbal communication skills.

Skills that will help (optional):

• Ability to multitask and work independently in a fast-paced environment.

• Excellent Chapter 3, 4, 61 and 1099/1042s knowledge.

• Excellent people management skills.

Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum

• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc

• Use of a flex fund to use towards benefits

• Access to free counselling through an Employee Assistance Programme and virtual GP services

• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

Job Description:

We provide critical infrastructure services that support and/or control the trading, investment and corporate banking functions of TD Securities.

JobDescription/Accountabilities:

• Verify a number of CDD requirements for clients at onboarding, period review and ad-hoc events to ensure compliance with Global AML standards and UK/ Ireland procedures, as applicable;
• Utilize various independent online sources to obtain requisite information to suffice the UK/Ireland CDD requirements;
• Understand the client risk assessment and be able to apply the appropriate level of due diligence to the client;
• Familiar the MiFID classification, FATCA/CRS form is a plus for this role;
• Achieve exceptional quality of AML analysis via information / documentation review and accurate data entry
• Work closely with the Sales and Trading desks and potentially interact directly with clients as required
• Conduct client outreach via both emails and phone calls
• Liaise with Regional counterparts to consolidate requirements to avoid multiple touchpoints during client outreach
• Liaise with internal stakeholders (e.g. Sales and Trading desks, Data Services teams, etc.) on queries/suspension of codes on trading and book of records systems
• Liaise with various business partners to provide prompt and accurate responses to inquiries regarding CDD requirements, obtain KYC information, and escalate, when necessary;
• Assist in the audit and regulatory exam processes by gathering data for internal auditors and other control areas, as required;

Be actively engaged in identifying opportunities for process improvement and enhancing efficiencies.

Job Requirements

• Minimum 3 years experience in the CDD space
• Solid understanding of the UK and Ireland AML/CDD requirements;
• Has a solid understanding of the client onboarding end to end process including the new global regulatory framework, credit, legal, AML/KYC, FATCA, CRS, MIFID and the role of various stakeholders involved
• A good level of attention to detail and checking skills
• Complete work within specifically defined parameters with guidance / direction from management, as necessary;
• Ability to adhere to strict deadlines and, where required, handle high volumes of work in a demanding environment;
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Good team player as well as be able to work independently
• Self-motivated and goal-oriented with the ability to develop tactical solutions to project and or day-to-day problems;
• Strong communication skills both verbally and written;
• Proficient in Microsoft Office applications, including EXCEL, WORD and POWERPOINT
• Familiar with the Investment Banking operating environment

Our Total Rewards Package

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Responsibilities:

• Accurately set up and maintain system of records for our portfolio of deals. Tasks include but not limited to applying Principal payments, PIK’s, Interest, fees, Rate sets.
• Maintain accurate trackers for SWAP’s ensuring all relevant funds are received and paid out by the appropriate deadlines.
• Instruct external payments including SWAP’s, Lender of Records, Overpayments.
• Accurately report Cash movements/positions to Treasury on a daily basis
• Ability to resolve transactional and deal related issues
• Review and respond to Analytic requests in a timely and accurate manner.
• Maintain a current level of industry knowledge and comply with all company policies and procedures and all applicable government regulations.
• Adhere to all policies and procedures and have an ability to implement and monitor controls.

Key working relationships:

The role holder will be required to build and maintain effective relationships across the Bank and its parent, as well as with external parties and stakeholders.

Essential experience, skills and competencies:

• Minimum 1-2 years’ experience in Financial Services within a Loan Administration role, with previous experience of Collateral Debt Obligations preferred.
• Or recent qualification in finance (Degree/Masters) with a specialisation in this area.
• Ability to operate within a busy Team Environment, build relationships across business lines, strong communications skills.
• Ability to manage a heavy and varied workload while demonstrating strong attention to detail.
• Ability to meet demanding and tight deadlines.
• Core hours are 9am – 5:30pm Monday – Friday, however a flexible approach to work schedule is required to meet the demands of the role.

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Responsibilities

• Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
• Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
• Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
• Implementing and optimizing processes related to customer service, identifying and resolving issues.
• Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
• Preparing reports on team performance and customer service outcomes

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre.

Experience & Qualifications

• 1-2 years of management experience
• 2+ years of banking/financial services experience is a plus
• A proven track record of leading teams to success
• A proven track record of increasing value through selling of additional value added services and deploying succesful retention strategies to increase the customer life cycle.
• Knowledge of Salesforce CRM system is a plus

This position is not eligible for visa sponsorship.

This role has been identified as ControlledFunction (“CF 4 & CF7”)under the CBI RegulationsAccordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

As a Digital Lead Generation Specialist, you will play a key role in driving B2B lead generation across the European market. You’ll be responsible for planning, executing, and optimizing paid media campaigns across platforms such as Google Ads, social media, and YouTube. Working closely with sales stakeholders, you’ll ensure marketing efforts are aligned with business goals, delivering measurable results in a regulated environment. This role combines strategic campaign management with hands-on execution to support pipeline growth and customer acquisition.

Key accountabilities:

• Plan, execute, and optimise lead generation campaigns across Google Ads, all social media channels

• Develop and test creative assets and messaging in collaboration with marketing colleagues

• Analyse campaign performance using Google Analytics, Google Ads, and other tools to drive continuous improvement.

• Track and report on key metrics such as CPL, CTR, conversion rates, and ROI.

• Manage campaign budgets and ensure efficient allocation of spend across channels.

• Build and maintain strong relationships with sales stakeholders to align marketing efforts with pipeline goals.

• Provide actionable insights and regular updates to key stakeholders (sales, GTM teams) to support lead follow-up and conversion.

• Stay up to date with digital marketing trends, platform updates, and best practices.
  

Skills & experience required:

• 5 to 8 years of experience in digital marketing with a strong focus on lead generation.

• Hands-on experience with Google Ads, LinkedIn Ads, Meta Ads, and YouTube campaigns.

• Proficiency in Google Analytics, Google Tag Manager, and other data analysis tools.

• Strong analytical mindset with the ability to interpret data and translate it into actionable strategies.

• Excellent verbal and written communication skills Ability to manage multiple projects and stakeholders in a fast-paced environment.

• Agency management

• Strong presentation skills and ability to influence

• Bachelor's degree, or equivalent work experience

• Thorough knowledge of marketing and sales strategies

• Advanced knowledge of advertising/promotion and new business development

• Strong analytical and research skills

Additional information:

• The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

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This role requires a seasoned professional with a strong background in enterprise Java application development, cloud-native architecture, and modern front-end technologies.

You will, drive technical excellence, and contribute hands-on to the design and development of scalable, high-performance applications.

Key Responsibilities

• Lead the design, development, and deployment of enterprise-grade applications usingJava,Spring Boot, andmicroservices architecture

• Architect and implement scalable solutions onAWSusingDockerandKubernetes

• Develop and maintain robust APIs and backend services usingSpring Framework,Hibernate, andKafka

• Build responsive and dynamic user interfaces usingReact.js,Node.js, andJavaScript

• Mentor and guide a team of developers, fostering a culture of collaboration, innovation, and continuous improvement

• Establish and enforce coding standards, best practices, and design patterns

• Collaborate with cross-functional teams including product, QA, and DevOps to deliver high-quality software

• Participate in Agile ceremonies and contribute to sprint planning, estimation, and retrospectives

• Ensure application performance, scalability, and security across all layers of the stack

Required Qualifications

• 10+ years of hands-on experience inJavadevelopment with expertise inSpring Boot,Spring Framework, andmicroservices

• Strong experience withAWS,Docker,Kubernetes, and infrastructure automation

• Proficiency inHibernateor equivalent ORM frameworks

• Solid understanding ofKafkaand event-driven architecture

• Front-end development experience withReact.js,Node.js, andJavaScript

• Proven ability to lead and mentor engineering teams

• Deep understanding of software design principles and architectural patterns

• Familiarity with Agile methodologies and DevOps practices

• Excellent problem-solving, communication, and leadership skills

Preferred Qualifications

• Experience with CI/CD pipelines and infrastructure as code

• Exposure to performance tuning and security best practices

• Contributions to open-source projects or technical communities

At U.S. Bank, we’re looking for people who want more than just a job—they want to make a difference in the communities where they live and work.