Personal Banking Associate jobs at Td Bank in Canada, Kitchener

In this role, a typical day may look like:

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking

• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

• Participate in the timely and accurate completion of business processes and procedures

• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics

• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements:

• High School diploma and/or 1+ years of relevant experience

• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months

• Post-Secondary or Undergraduate degree (in related field) preferred

• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

• Knowledge of banking solutions and processes to advise customers

• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities

• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.