Intern Desktop Support jobs at Sony in United States, New York

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Be a part of an organization that is creator first. Committed to fueling excellence and always imagining more, while fostering a supportive culture, one where we elevate each other and act responsibly.

What You’ll Do:

• Provide first class support for a high energy creative and executive team.
• Provision new equipment and onboard new users and provide welcome training.
• Perform account provisioning and permissions assignments.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and other peripheral equipment as required.
• Perform basic break fix tasks.
• Support security teams on incident response and use of patching and anti-malware tools.
• Troubleshoot connectivity issues both wired/wireless.
• Provide global support for any SMP location as required.
• Liaise with Sony L2 & L3 teams to assist with troubleshooting and configuration of local infrastructure as required.
• Work with SMP infrastructure staff to navigate a wiring closet to patch workstations/devices into the network as appropriate.
• Have a basic understanding of SMP’s business applications and refer support requests to appropriate resources as needed, which might or might not be within SMP.
• Submit purchaserecommendations/requeststo appropriate SMP staff to ensure availability of user PCs and peripherals.
• Work in our Service Desk ticketing system.
• Document troubleshooting steps & procedures so others can leverage knowledge.
• Provide training and coaching to less experienced team members.
• Be a contributing member of a global support team.
• Maintain inventory of local assets.
• Project based work as needed.

Who You Are:

• 5+ years of related experience.
• Bachelor’s degree in a computer related field.
• Strong understanding of Windows and MAC environments.
• Have strong interpersonal skills and be able to manage expectations of a demanding user community.
• Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration.
• Experience with Service Desk ticketing systems such as Jira or ServiceNow.
• 7.5-hour business workday but variations in work volume frequently require extended working hours for evening and late-night events.
• Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption)
• Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns)

What We Give You:

• You join an inclusive, collaborative, and global community where you can fuel the creative journey.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• We invest in your professional growth & development.
• Time off for a winter recess.

The anticipated annual base salary for this position is $95,000-102,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

JOB RESPONSIBILITIES

• Provide technical assistance and end user support to staff and customers on hardware and software-related issues, including help desk notes for escalation and resolution.
• Complete PC setup and deployment for new employees and perform timely workstation hardware and software upgrades per company specifications, policies, and procedures.
• Troubleshoot and resolve hardware, connection, and software issues reported to the service desk.
• Monitor and remove viruses, spyware, and other non-authorized software from devices.
• Apply firmware updates as needed.
• Participate in activities related to Change Management, Major Incident Response, and other key processes.
• Work with multiple regional teams in support of Sony operations.
• Support of ITIL V4 processes

Your qualifications and experience should include:

• Student in Computer Science, Information Technology, Engineering, or related fields.

• Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support.
• Experience working with Mac OS X and Windows 10\11, MS Office, and computer software and hardware equipment.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience in troubleshooting hardware, software, network, and remote access problems is desirable.

Key Competencies:

• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to maintain a high level of flexibility and to learn and support new applications.

Job Responsibilities:

• Prepare various tax returns and supporting schedules (including corporate and partnership income tax, property, sales/use and various other miscellaneous returns).

• Assist with information gathering and work paper organization.

• Perform on-line reviews of general ledger system data.

• Perform other tax compliance and administrative duties as assigned by management.

Job Requirements:

• Must be enrolled in a college or University

• Undergraduate Accounting majors preferred.

• Students entering their sophomore or junior year of college highly preferred.

• Excellent communication, analytical and organizational skills.

• Proficiency in Microsoft Excel and Word.

• Self-starter.

• Ability to work in a team environment.

• Ability to handle manypriorities/functions.

• Flexible hours, preferably a minimum of 24 hours per week.

• Must be authorized to work in the United States.

Responsibilities

As a research intern, you will investigate and apply novel algorithms related to thegeneration/editing/restorationof video, sound, and/or 3D visual geometry (including 3D human motion), targeting a publication in a top-tier conference/journal. You are expected to be self-motivated and to implement innovative ideas with your research, coding, and problem-solving skills. You will be supported in your efforts by internal scientists and engineers.

Required Qualifications

• Master’s degree in Computer Science, Electrical Engineering, Applied Mathematics, or related fields.

• Proven knowledge/expertise related to generative AI applications such as deep generative modeling, computer vision, audio signal processing.

• Analytical and programming skills in deep learning with machine learning tools (PyTorch, etc.).

• Experience in research communities, including having published papers at conferences, e.g., CVPR, ICCV, ECCV, SIGGRAPH, NeurIPS, ICLR, ICML, etc.

• Strong communication and presentation skills.

Preferred Qualifications

• Enrolled in a relevant Ph.D. program.

Tokyo, US, remote (for vision-related research) / Europe, US, Tokyo, remote (for sound-related research)

JOB RESPONSIBILITIES

• Process journal entries to ensure all business transactions are recorded

• Issue invoices and update accounts receivable schedules

• Perform bank reconciliations

• Assist in the process of balance sheet reconciliations

• Assist with ongoing automation projects within the accounting department

• Pursuing a Bachelor’s Degree in Accounting

• Attention to detail – able to complete tasks with a high level of accuracy

• Proficient with computers and skilled in Microsoft Office

• High level of organization and ability to manage deadlines

• Strong interpersonal skills and demonstrated ability to work collaboratively with other team members

• Able to maintain confidentiality

Sony Corporation of America (SCA) is seeking a motivated and detail-oriented Employee Benefits Legal Intern to join our in-house legal team. This internship will provide valuable experience in employee benefits law, including health and welfare plans, retirement plans, and compliance with ERISA and other relevant regulations. This position will also provide valuable experience such as:

• Hands-on experience in employee benefits law.

• Mentorship from experienced attorneys.

• Opportunity to work on meaningful projects that impact employees.

JOB RESPONSIBILITIES

• Assist in the review and drafting of employee benefit plan documents.

• Conduct legal research on employee benefits laws and regulations.

• Support the Benefits Legal Team in compliance audits and assessments.

• Participate in meetings with internal stakeholders to discuss benefits-related issues.

• Help prepare materials for training sessions and presentations on employee benefits topics.

• Assist in responding to employee inquiries regarding benefits.

• Review and analyze changes in federal and state laws affecting employee benefits and communicate implications to the team.

• Support the preparation of filings with regulatory agencies, such as the Department of Labor and IRS.

Your qualifications and experience should include:

• Currently enrolled in a Juris Doctor (JD) program at an accredited law school.

• Strong interest in employee benefits law and in-house legal practice.

• Excellent research, writing, and analytical skills.

• Ability to work independently and collaboratively in a team environment.

• Strong attention to detail and organizational skills.

Requirements:

• Submit resume, writing sample, and copy of law school transcript as part of the application materials

• Candidate must be authorized to work in the U.S