Embedded Power Control Engineer jobs at Solaredge

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Technical team contact in the geographic area for rooftop and ground-mount applications.
• Training at customer site including design and installation.
• Solar Edge system design expert.
• Create and deliver product and technical training.
• Understand of PV and energy storage modeling tools, such as PVSyst, Helioscope, Energy Tool Base.
• Understand Levelized Cost of Energy (LCOE) and Electrical Balance of System (eBOS) modeling.
• Single line diagram creation, inspection and sharing.
• Excellent interpersonal skills and proven ability to build rapport and establish working relationships with customers, peers and managers.
• Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
• Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
• Demonstrated ability to promote teamwork and build enduring relationships.

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
• Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
• Working with the Field Service team to provide on-site support
• Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

Your tasks

• Installation and commissioning of our residential and commercial locations
• Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
• Instruction of our customers as well as implementation of customer-specific settings on site
• Customer advice regarding technical equipment and services
• Update the knowledge base used by other technical support staff with new troubleshooting information
• You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Provide high-level technical support and troubleshooting for SEDG product installations.
• Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Analyze support trends to recommend improvements in training, tools, and product enhancements.
• Stay up to date on product updates, launches, and known issues to serve as a technical expert for the account.
• Assist in managing RMA processes and customer-facing programs efficiently.
• Participate in customer meetings alongside the TAM and Sales team as needed.
• Maintain and report on account-specific KPIs including case volume, resolution times, and escalations.
• Identify opportunities to reduce support case volume through process improvements.
• Manage open case workload, ensuring prompt and professional communication.
• Use advanced internal support tools to diagnose and resolve complex issues.
• Escalate product trends and issues to the Technical Account Manager.
• Uphold high standards of written and verbal communication across all interactions.
• Travel occasionally to better understand account needs and deliver technical expertise onsite.

Remote within Illinois and heavy travel required in the Central region.

Duties and Responsibilities:

Technical

• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
• Develop solutions to problems that range from simple product troubleshooting to complex integration and interface scenarios.
• Advise customers concerning equipment operation, maintenance, or programming.
• Provide pre-sales information about SolarEdge’s products
• Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Manage the monitoring database of customer installations. Perform analysis of large datasets to deduce procedure for resolution for complex problems.
• Ability to read and interpret schematics with a good understanding of high voltage, basics electronics, and measurement equipment.

Account Management

• Maintain extensive and constant engagement with installers and end user customers with the goal to grow relationships, provide training and better the SolarEdge brand.
• Support Customer Service, Sales and Marketing in their activities to identify and develop business opportunities.
• Become expert in assigned regional area to understand market dynamics, biggest influencers, and local best practices,
• Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
• Travel to distributors, installers or end user customers to provide service or provide emergency repair service.
• Document all activity in SolarEdge CRM software and other database software platforms, including writing comprehensive internal and external facing reports detailing efforts, issues, and results.
• Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
• Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately.
• General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.
• Demonstrated ability to promote teamwork and build enduring relationships.