Embedded Service Technician jobs at Solaredge in United States, Roseville

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Provide high-level technical support and troubleshooting for SEDG product installations.
• Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Analyze support trends to recommend improvements in training, tools, and product enhancements.
• Stay up to date on product updates, launches, and known issues to serve as a technical expert for the account.
• Assist in managing RMA processes and customer-facing programs efficiently.
• Participate in customer meetings alongside the TAM and Sales team as needed.
• Maintain and report on account-specific KPIs including case volume, resolution times, and escalations.
• Identify opportunities to reduce support case volume through process improvements.
• Manage open case workload, ensuring prompt and professional communication.
• Use advanced internal support tools to diagnose and resolve complex issues.
• Escalate product trends and issues to the Technical Account Manager.
• Uphold high standards of written and verbal communication across all interactions.
• Travel occasionally to better understand account needs and deliver technical expertise onsite.