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Workforce Management Administrator jobs at Solaredge in India, Bengaluru
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Company (1)
Job type
Job categories
Job title (1)
India
Bengaluru
1 jobs found
15.04.2025
SE
SolarEdge Workforce Management Administrator India, Karnataka, Bengaluru
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Monitor daily call volume and other key performance metrics. Analysis real time adherence data to identify trends and training opportunities. Maintain users and profiles within WFM software. Creating schedules based...
Description:
What will you be doing?
- Monitor daily call volume and other key performance metrics
- Analysis real time adherence data to identify trends and training opportunities
- Maintain users and profiles within WFM software
- Creating schedules based on the forecast and adjusting for daily call center and agent needs
- Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
- Provides actionable data to various internal support groups as needed
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal reports for applicable KPI’s
- Perform other duties as assigned
Show more
These jobs might be a good fit
Share
Monitor daily call volume and other key performance metrics. Analysis real time adherence data to identify trends and training opportunities. Maintain users and profiles within WFM software. Creating schedules based...
Description:
What will you be doing?
- Monitor daily call volume and other key performance metrics
- Analysis real time adherence data to identify trends and training opportunities
- Maintain users and profiles within WFM software
- Creating schedules based on the forecast and adjusting for daily call center and agent needs
- Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
- Provides actionable data to various internal support groups as needed
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal reports for applicable KPI’s
- Perform other duties as assigned
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Workforce Management Administrator opportunities at Solaredge in India, Bengaluru. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.