Service Delivery Hub Specialist jobs at Sap in United States, Chicago

1. Strategic Account Oversight & Governance

· Own delivery accountability across assigned accounts, ensuring consistent execution and program success.

· Establish strong governance frameworks to manage scope, risk, and performance.

· Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets.

· Provide oversight to delivery managers and project teams

2. Adoption and Consumption Leadership

· Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions.

· Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency.

· Ensure delivery is aligned to RISE with SAP standards and CLEAN CORE architectures.

3. Business Transformation & Value Realization

· Guide digital transformation initiatives and develop long-term value plans.

· Leverage creative, AI-driven solutions to solve complex customer challenges

4. Executive Engagement & Relationship Management

· Build and maintain trusted relationships with customer and SAP executives.

· Serve as the senior escalation point for delivery-related matters.

· Promote transparency, alignment, and proactive communication across all stakeholders.

5. Service Expansion & Opportunity Development

· Partner with Sales to identify and shape new service opportunities.

· Support talent development and foster a culture of excellence, agility, and collaboration.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIE

• Bachelor's degree is required, Master’s degree preferred

WORK EXPERIENCE

• 10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.
• ERP implementation leadership experience required including PMP certification.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
• Proven ability to build trusted relationships at the client executive level.
• Ability to effectively manage and resolve client escalations.
• Demonstrated leadership by example style in managing teams and clients

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

San Jose
Palo Alto

✓ Has expressed interest in taking on a new role with greater responsibilities and more complex challenges.

✓ Proactively seeks ways to

✓ Analyzes the current state and provides constructive solutions for improvement.

✓ Demonstrates skills that make them suitable for a new role at the next level and/or can take on key roles in strategic projects.

✓ Utilizes knowledge, creativity, and experience to identify and incorporate innovative solutions for complex problems and future challenges.

✓ Exhibits a positive attitude, strong communication skills, determination, and composure in high-pressure situations, serving as a role model for others.

Requirements

+ 2 years in a Finance/ Commercial role.

+ Strong public speaking skills to attend process-related meetings without managers’ participation and provide enablement sessions as needed.

+ Autonomy, proactivity, and teamwork skills.

+ Agile mindset to bring fresh ideas and effective tools to optimize processes and drive continuous improvement.

Key Responsibilities

1. Act as the Single Point of Contact (SPoC) for all regions in matters related to Deal Approval & Contract Drafting of high complexity:

• Be available for questions andsupportin solving complex deals upon request.
• Establish direct contact with GCF CBPs via Teams, E-Mail or calls.
• Become a problem-solver who thrives in uncertainty, quickly finding creative solutions to complex problems and involve other teams if needed (e.g. CoE Pricing, Legal, CCEM, oCFO, etc.)

2. Work closely and become part of the SDH Communications Team to provide relevant information regarding process and system updates, facilitate appropriate communications and keep information channels up to date.

3. Moderate Contracting Office Hours for the Global Commercial Finance community.

4. Continue improving the current Global Commercial Finance New Hire Enablement Method.

• Prepare training material for New Hires for Public Cloud, Private Cloud and On-Premise.
• Create training schedules for New Hires based on team and business needs.
• Conduct training and/ or shadowing sessions for New Hires.
• Evaluate New Hires’ progression during the first three months within the team.
• Provide feedback to the managers about New Hires' performance.
• Request constant feedback regarding the Expert role and responsibilities.

5. Other responsibilities:

• Get involved in Global Commercial Finance projects, this may include testings, future migrations and/ or team restructuring.
• Identify opportunities for improvement in current processes and contact policy owners/ multipliers and the CoE Team to inform about what should be updated/ improved.
• Collect system errors and escalate them to the appropriate Team without managers' intervention; subsequently follow up on the resolution process.
• Conduct refresher sessions based on repetitive questions/ mistakes. This includes sending reminders via E-Mail about important process-related topics.
• Collaborate with the Managers to create KPIs to improve teams’ quality service.
• Providesupportto team members with low performance upon Managers’ request.

7. Consistently foster a learning culture and lead by example, encouraging curiosity and continuously expanding the expert ‘s own knowledge and skills.

8. Collaborate with other CBP Experts from different Market Units (EMEA/APJ/LAC/MEE).

Note:

• These tasks are illustrative. They may be expanded and/or modified in the future as needed by the business.

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ABOUT YOU

The Sr. S/4HANA Public Cloud Sales Specialist will be familiar with, and comfortable working in, a highly matrixed environment, partnering effectively with Sales, Center of Excellence (COE), Customer Success (services, adoption, consumption, etc.), Value Add Team (VAT), Alliance Partners, and the Customer. The Sr. S/4HANA Public Cloud Sales Specialist core responsibilities include, but not limited to:

• Responsibility for revenue target

• Net New Customer growth

• Funnel Growth (new demand/pipeline)

• A subject matter expert responsible for advocating into the field and market

EXPECTATIONS AND TASKS:

LEAD & INSPIRE

• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.

• Strategy- Develop effective and specific strategic account plans to ensure revenue target delivery and sustainable growth

• Set vision and strategy for the sales team; develop specific MU sales plans to ensure growth in all measurable revenue streams

• Conduct account and opportunity reviews with leadership

• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value

• Annual Revenue - Exceed quarterly and annual individual revenue targets

• Thought leadership Create, drive, and accelerate enablement of wider SAP sales team in collaboration with Sales & Learning, MU resources etc.

• Work collaboratively with extended sales teams – Industry, LOB, Marketing, Development, S/4HANA Center of Excellence, etc.

CULTIVATE & GROW

• Ensure account teams and Alliance Partners are well versed in each account’s strategy and well positioned for all customer touch points and events

• Builds a network of executive relationships with internal stakeholders that can be leveraged

• Builds a foundation on which to harvest future business opportunities and accurate account information and coaching

• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points

• Demand Generation, Pipeline and Opportunity Management

• Follow a disciplined approach to maintaining a rolling pipeline (R4Q). Maintain 4x funnel coverage to accelerate deal progression, and maintain out quarter objectives

• Leverage support organizations including Marketing, inside sales, Alliance Partners to drive net new opportunities

• Orchestrate resources: deploy appropriate teams to execute winning sales

• Maintain CRM system with accurate customer and pipeline information

ANALYZE & INNOVATE

• Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape

• Leverage SAP Solutions to innovate throughout the customer journey

• Maintain whitespace analysis and execution of initiatives on customer base

• Define ideal customer profiles and account lists – across all segments

• Maintain a close understanding and appreciation of competitive solutions and support the team in competitive situations

• Tight collaboration with internal stakeholders to drive adoption & consumption, ultimately having every customer referenceable

• Utilize Value Engineering, benchmarking and ROI data to support the customer’s decision process

• Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect

• Understand SAP’s competition and effectively position solutions against them

YOUR PROFILE

• Prior experience with software/IT organizations and with a demonstrated proficiency in Enterprise and/or LOB software solutions through Solution Management, Sales, Presales, Consulting, or Business Development roles

• SAP product experience and/or extensive software sales experience in Cloud offerings

• Working knowledge of cloud, Hosted Services, SaaS/ PaaS models, and cloud-based commerce/ business networks

• Leverage a professional network resulting in market, pipeline, and revenue growth for SAP.

• Can leverage industry-expertise throughout sales cycle, connecting with customer with shared industry language.

• Fluency in English or any other language is an asset. Fluency in the language of local markets is desirable.

• Education bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university preferred.

ABOUT YOU

The Sr. S/4HANA Public Cloud Sales Specialist will be familiar with, and comfortable working in, a highly matrixed environment, partnering effectively with Sales, Center of Excellence (COE), Customer Success (services, adoption, consumption, etc.), Value Add Team (VAT), Alliance Partners, and the Customer. The Sr. S/4HANA Public Cloud Sales Specialist core responsibilities include, but not limited to:

• Responsibility for revenue target

• Net New Customer growth

• Funnel Growth (new demand/pipeline)

• A subject matter expert responsible for advocating into the field and market

EXPECTATIONS AND TASKS:

LEAD & INSPIRE

• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.

• Strategy- Develop effective and specific strategic account plans to ensure revenue target delivery and sustainable growth

• Set vision and strategy for the sales team; develop specific MU sales plans to ensure growth in all measurable revenue streams

• Conduct account and opportunity reviews with leadership

• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value

• Annual Revenue - Exceed quarterly and annual individual revenue targets

• Thought leadership Create, drive, and accelerate enablement of wider SAP sales team in collaboration with Sales & Learning, MU resources etc.

• Work collaboratively with extended sales teams – Industry, LOB, Marketing, Development, S/4HANA Center of Excellence, etc.

CULTIVATE & GROW

• Ensure account teams and Alliance Partners are well versed in each account’s strategy and well positioned for all customer touch points and events

• Builds a network of executive relationships with internal stakeholders that can be leveraged

• Builds a foundation on which to harvest future business opportunities and accurate account information and coaching

• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points

• Demand Generation, Pipeline and Opportunity Management

• Follow a disciplined approach to maintaining a rolling pipeline (R4Q). Maintain 4x funnel coverage to accelerate deal progression, and maintain out quarter objectives

• Leverage support organizations including Marketing, inside sales, Alliance Partners to drive net new opportunities

• Orchestrate resources: deploy appropriate teams to execute winning sales

• Maintain CRM system with accurate customer and pipeline information

ANALYZE & INNOVATE

• Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape

• Leverage SAP Solutions to innovate throughout the customer journey

• Maintain whitespace analysis and execution of initiatives on customer base

• Define ideal customer profiles and account lists – across all segments

• Maintain a close understanding and appreciation of competitive solutions and support the team in competitive situations

• Tight collaboration with internal stakeholders to drive adoption & consumption, ultimately having every customer referenceable

• Utilize Value Engineering, benchmarking and ROI data to support the customer’s decision process

• Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect

• Understand SAP’s competition and effectively position solutions against them

YOUR PROFILE

• Prior experience with software/IT organizations and with a demonstrated proficiency in Enterprise and/or LOB software solutions through Solution Management, Sales, Presales, Consulting, or Business Development roles

• SAP product experience and/or extensive software sales experience in Cloud offerings

• Working knowledge of cloud, Hosted Services, SaaS/ PaaS models, and cloud-based commerce/ business networks

• Leverage a professional network resulting in market, pipeline, and revenue growth for SAP.

• Can leverage industry-expertise throughout sales cycle, connecting with customer with shared industry language.

• Fluency in English or any other language is an asset. Fluency in the language of local markets is desirable.

• Education bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university preferred.

We win with inclusion

Chicago

What you'll do:

• Design and architect IBM DB2/DB6 and SAP HANA solutions with a focus on scalability, performance, and security

• Lead the installation, configuration, and management of DB2/DB6 and HANA environments and define standard storage templates for various machine types

• Collaborate with infrastructure, network, and security teams to ensure seamless integration of IBM DB2/DB6 and SAP HANA with existing systems and networks

• Develop and implement best practices for IBM DB2/DB6 & SAP HANA administration, including backup and recovery, system refreshes, patching, and performance tuning

• Provide technical guidance and expertise in RISE migration projects, including on-premises to cloud transitions and upgrades

• Monitor and optimize DB2/DB6 & HANA system performance, including database tuning, query optimization, and resource management

• Conduct capacity planning and sizing for DB2/DB6 & SAP HANA deployments to meet business requirements

• Implement high availability and disaster recovery strategies for SAP HANA systems

• Troubleshoot and resolve complex issues related to DB2/DB6/ HANA

What you'll bring:

• Bachelor’s degree in Computer Science, Information Technology, or similar with 10+ years of relevant experience

• Proven experience as a IBM DB2/DB6 specialist and preferably having strong SAP HANA expertise, preferably in the capacity of an architect

• Strong expertise in IBM DB2 & SAP HANA installation, configuration, administration, and performance tuning

• Hands-on experience with IBM DB2/DB6 and SAP HANA database design, development, and optimization especially in the context of SAP applications

• Solid understanding of cloud architecture, including networking, security, and infrastructure services

• Experience with high availability, disaster recovery, and backup strategies for DB2/DB6 & HANA and Pacemaker experience

• Strong Experience in designing, implementing, and onboarding Cloud Services and solutions to the solutions Portfolio

• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• SAP HANA and DB2 certifications are a plus

Good to Have:

• Architect level certification with one or more hyperscalers (AWS, Azure, or GCP).

• Exposure to operating HANA/DB2 on IBM cloud Power VS & VPC environment and RHEL OS

• Familiarity with automation tools and scripting languages such as Ansible, Python, or Shell scripting for DB2 and HANA adminsitration

• Experience with SAP BW, SAP S/4HANA, or other SAP applications on HANA.

• Knowledge of containerization & orchestration technologies like Kubernetes & Docker in SAP environments.

• Strong scripting / programming skills will be preferred

• Familiarity with SAP Analytics Cloud (SAC) and/or SAP Business Technology Platform (BTP) and other SAP SaaS solutions

• Familiarity with other SAP Database products – SAP ASE, SAP IQ, SAP Replication Server & MS-SQL etc.

• Familiarity with RISE with SAP offerings

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What you'll do:

In this role, you will be:

What you bring:

The purpose of “Global Risk & Assurance Services “(GR&AS) is to provide assurance and transparency to SAP’s stakeholders about the overall financial, strategic and operational health of the enterprise and its ability to be a best-run, resilient and sustainable business. Our mission is to:

• Unite the expertise in audit, risk management, and internal controls to achieve operational efficiency and effectiveness at SAP.

• Enable the business in establishing efficient and effective internal controls to meet regulatory requirements.

• Conduct risk assessments and audits in compliance with laws, standards, regulatory requirements, and SAP Policies to manage risk exposures through efficient mitigations.

• Conduct independent and objective assessments focused on business impact to improve processes in the SAP Group

• Embrace change and be open minded to new approaches in the best interest of SAP and our customers.

• Develop talents by constantly renewing their skills and competencies.

• Proactively deliver effective assurance services to key business stakeholders.

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Job Segment:CPA, Accounting, ERP, Compliance, Cloud, Finance, Technology, Legal

Key Responsibilities & Tasks

Accountable for the partner delivery quality of their managed partners in a given region/MU.

Strong connections with Internal and External Stakeholders to handle Escalation.

Drive partner investment by advising on enablement plans and proactively identify areas for improvement based on observed competency gaps to ensure quality partner resource availability.

Ensures reporting on capacity, certifications and go-live progress against targets agreed and initiates corrective actions as required.

Improves delivery efficiency by identify trends in the partner landscape and coordinates with relevant stakeholders to produce enablement, ensuring the right content and knowledge is delivered as required, and that skills are developed in line with joint business plans.

Maintains detailed information on their assigned partners’ projects and regularly reviewing project health, including ensuring assigned resources are certified and current. Provides visibility of projects to internal stakeholders.

Conducts Quarterly Business Reviews (QBRs) with the assigned partners to assess performance and progress on agreed action items, owning associated KPIs.

Covers escalations in their area of responsibility.

Minimum 10+ years’ experience in the software industry or in a partner facing role (Partner management, sales, consulting, etc.).

Demonstrated partnering and consulting skills

Understanding the principles of cloud solution delivery through partners, including Fit2Standard

Knowledge of cloud service offerings

Local market knowledge and understanding (software industry, trends, vertical market industries, etc.) as well as of the System Integrator ecosystem

Knowledge and understanding of Partner dynamics

Planning and execution experience in driving activity forecasting, resource management and enablement with partners

Ability to communicate effectively to all levels of internal and external stakeholders both verbally and in writing

Strong analytical competencies

Bachelor equivalent in Engineering: yes

Master equivalent: preferred

MBA/PhD: preferred

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