Senior Cloud Developer jobs at Sap in Poland, Gliwice

The Role
As a Senior Architecture Specialist - Upgrades, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:

• Bring comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.

• Analyze and implement SAP support methodology.

• Ability to own, lead and coordinate operational tasks, escalations, process improvements.

• Deliver high quality upgrades to ensure stable operations.

• Ability to handle system release upgrades and System conversions for different SAP components like S/4HANA, Business Warehouse, Business Objects.

What you bring

• 5 years+ of SAP BASIS administration experience related to upgrades, performance issues and troubleshooting skills.

• Strong background in SAP Solutions, products, and technologies.

• Experience in technical planning, implementation and configuration for Release upgrade and System conversions.

• Deep experience in technical planning, implementation, and configuration for Release, upgrade and System conversions for different SAP components

• Troubleshooting skills related to upgrade issues, performance problems at different layers like SAP application & Databases.

• Solid understanding as well as experience in SAP HANA.

• Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools

• Should have knowledge on upgrade tools like SUM, DMO.

• Knowledge across multiple SAP and non-SAP technologies would be Plus.

• Ability to coordinates delivery and projects in a heterogeneously environment.

• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).

• Excellent communication both Verbal and Written in English and Japanese.

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What you’ll do

• Good understanding of end-to-end core business processes of Service Management
• Facilitate customer discussions and elaborate on the areas of proposed improvements
• Aptitude to define the problem concisely and propose solution
• Delivering billable components that meets a customer’s needs
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms and conversion of master data
• Developing application specifications. Making recommendations towards the development of new code or reuse of existing code
• Responsible for defining the scope of a project / opportunities, estimating efforts and project timelines
• Participate in RFPs for Service Management
• Solution design, Customer advisory, Leading workshops and managing project executionrisk. Suggesting customers on the best practices roadmap.
• Independently handle implementation projects and lead team to deliver an outcome following SAP Activate methodology

What you bring

• Degree in Engineering (BE, BTech)
• More than 10 years of SAP Experience
• Experience in SAP Customer Relationship Management or Customer service with at-least 1 end to end implementation cycle from CRM to S/4 service management or CS to S/4 Service management
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
• Expertise in SAP S/4HANA Service and Customer Management modules
• Extensive knowledge in CRM service or Customer service module
• Deep experience in areas of Interaction center, ERMS, Service request, Service contract, Service order, Service Quotation, Recurring services, Service confirmations, Billing, and pricing
• Deep experience in areas of Lead, Opportunity, Activities and Knowledge Article.
• Good understanding of front-end technologies like Fiori and Web UI
• Understanding of Order to Cash and Quote to Cash solutions
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service
• Understanding of Field Service Management will be added advantage
• Strong client-facing experience and well-developed customer focus
• Solid oral and written communication skills
• Mobility is must – candidate must be ready to travel to project locations (short term and long term)
• Experience on S/4HANA Service and Customer Management
• Experience on SAP CRM Service module or customer service
• Experience in business process configurations and testing of process scenarios
• At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management
• Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
• Strong understanding of front-end technologies such as Web UI, Fiori and BTP extensions
• Proficiency in ABAP, CDS, ODATA, Webservices, Proxy, SOAP, BAPI, Middleware, WEB UI, BOL GENIL.
• Proficiency in AET, Extensibility, Workflows, BSP, Forms, Events, BADI and Exits
• In-depth knowledge in CRM one order framework and S/4 CM one order framework
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements, interfaces, forms, and conversion of master data
• Awareness and knowledge on Machine Learning, Artificial Intelligence and Block Chain functional use cases will be desirable
• Knowledge of SAP- ISU/CCS CRM technical and configuration problem solving skills would be an added advantage

To address requirements in S/4HANA Service Management solution, build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas.

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Job Segment:CRM, Front End, ERP, Cloud, Testing, Technology

What you`ll do

The key responsibilities are:

• Budget management for travel and 3rd party across the various product teams
• E2E External Workforce Management process
• Support Travel & Event arrangements: Coordinating across offices to ensure travel arrangements to key events and
• Internal meetings: Organization, preparation, and moderation of internal meetings and offsites.
• Calendar management: Ensuring the executive’s calendar is well managed and aligned with
• Responsible for organizational communication / channels. This includes the setup and regular maintenance of collaboration platforms.
• Project management: Ad hoc projects related to the business, if your capacity allows.
• Go-to person in the Markdorf lab for administrative topics.

What you bring

• Proficient in Microsoft Outlook, Word, PowerPoint and Excel
• Proficient in collaboration tools like MS Teams, SharePoint, Wiki etc.
• Well-structured and organized and with excellent time management skills and the ability to handle
• The ability to work and communicate effortlessly at all levels, and in a multi-national environment is essential
• Fluent spoken and written English is a must
• Structured manner of working, positive “can-do” attitude

Product Compliance: With SAP S/4HANA for product compliance you can manage regulatory and sustainability requirements, track registrations and substance volumes, classify products, and create compliance documents, as well as package, transport, and store hazardous materials properly with accurate labeling

Job Segment:ERP, Cloud, Operations Manager, Compliance, Supply Chain, Technology, Operations, Legal

What you’ll do

• Build full-stack products, from pixel-perfect UIs to highly available, scalable, and secure backend systems.
• Collaborate across multiple product teams locally and in remote locations.
• Contribute to and drive all aspects of the development lifecycle, including requirements verification, solution building and alignments with stakeholders, architectural design, implementation, testing to meet quality criteria, and processes to deliver the best solutions to our customers.
• Execute with an enterprise cloud mindset to deliver on security, compliance, and infrastructure initiatives with engineering program management.
• Responsibility for ensuring high-quality results. Create and execute test cases, reviews of specifications, design reviews, and code reviews.

What you bring

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in software development.
• Extensive experience in the entire software development life cycle, from design and implementation to testing and deployment.
• When working with production systems, you hold yourself and others to a high standard.
• Experience with building RESTful microservices with Java and Spring Boot.
  
• DevOps mentality with an understanding of continuous delivery and observability.

• Fluency in both written and spoken English

Tech you bring

• Proficient skills in state-of-the-art development frameworks such as Java Spring(-Boot) for backend development and SPA frameworks (ideally SAP UI5) for frontend development
• Knowledge about information security domains is an advantage. Examples are authentication, authorization, web application security, cryptography…
• Experience in agile development practices (e.g., Scrum) is an advantage as well.

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Job Segment:Testing, Test Engineer, Cloud, ERP, Developer, Technology, Engineering

ROLE DESCRIPTION　募集ポジションについて

（CDM）は、エンタープライズ向けクラウドサービスを利用するクライアントの主要な窓口となります。ポートフォリオは主に、S/4HANAクラウドプライベートエディション、S/4HANAクラウド拡張エディション、HANAエンタープライズクラウド、HANAエンタープライズクラウドアドバンストエディション、そしてクラウドアプリケーションサービスです。クライアントのオンボーディング、継続的なサービス提供、新機能等のリリースおよびメンテナンスプロジェクト、アーキテクチャとガバナンスの案内等、クライアントとエンドツーエンドで関わり業務を推進します。 課題解決およびエスカレーション管理を通じて顧客満足度を維持し、ステークホルダーとの関係を築き、クライアントがSAPとのパートナーシップの価値を最大化するのを支援することが期待されています。

1. クライアントリーダーシップ ：戦略的にクライアントとの関係構築を発展させる。サービス提供のコアにクライアントが焦点に当たるようにする。主要ステークホルダーとの強い関係を築き、維持する。
2. サービスのエンドツーエンドの責任 ：エンドツーエンドのデリバリーに対する唯一のオーケストラレーターとしての責任を示す。デリバリーエンゲージメントと内部ステークホルダーマネジメントを通じて、パフォーマンスとコラボレーションの文化を確立し強化する。
3. 収益性のマネジメント ：積極的なコストマネジメント。クライアントのビジネスニーズを理解し、クライアントの成熟度に適した革新的なソリューションを見つける。ECS収益の保護、契約の更新。
4. 契約遵守 ：クライアントのビジネス、技術・契約上の側面を理解する。SAPサービスの顧客ビジネスへの重要性を理解する。
5. コンプライアンスとリスクマネジメント ：運用上のセキュリティリスクの積極的なマネジメントにより、保守活動が迅速に対応され、クライアントがコンプライアンスレポートを認識し、リスクレターを送付する。
6. 持続的な改善とコミュニケーション： 積極的な問題管理の文化を作り出し、クライアントへのサービスの効果と効率を持続的に向上させる。

RESPONSIBILITIES

1. Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
2. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
3. Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals
4. Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business
5. Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
6. Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

応募要件

• 大卒以上（ビジネス関連、コンピューターサイエンス、テクニカルエンジニアリング等の学部は望ましい）
• SAP BASISの知識
• SAPのクラウドビジネス、クラウドおよびハイブリッドインフラストラクチャ、クラウド運用プロセスへの理解
• 日本語と英語での優れたプレゼンテーションおよびコミュニケーションスキル
• 技術職および非技術職の顧客に合わせてコミュニケーションを切り替えられるスキル、顧客の経営層を含めたコミュニケーションスキル
• 複数の案件を同時に管理できる能力
• 積極的で問題解決能力があり、”Can-Do”と”Customer First”のマインドセットを持っていること
• グローバルかつマトリックス組織での業務に適応できる
• エンゲージメント管理、関係構築、エスカレーションのスキルに優れている
• 顧客にフォーカスし、関係構築や成果を出すことについてリーダーシップを発揮した経験

歓迎要件

• SAPのシステム移行、SAPアプリケーションの知識
• SAP BASIS／アプリケーション、プロジェクト管理、またはハイパースケラー（Azure/AWS/GCP）の認証取得
• SAP IT運用の標準や方法論に関する知識（例：SAP CCoE、ITIL V4 Foundation or Expert Level、Run SAP標準、Solution Manager ALM）

職務経験

• クラウドまたはITコンサルティング企業における顧客対応の役割で６年以上の経験
• SAP BASISおよびインフラストラクチャーの運用における６年以上の経験が望ましい

Required skills

• Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields
• Good understanding of SAP Basis knowledge.
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
• Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
• Accustomed to working in an international and global virtual matrix organization
• Strong engagement management, relationship building and de-escalation skills
• Excellent customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

• SAP system migration or funcional SAP application knowledge.
• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial
• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

• 6+ years’ experience in a customer-facing role in the cloud or IT consulting business
• 6+ years’ experience in SAP Basis and infrastructure operation is preferred

This is a hybrid role which requires working from SAP Tokyo office 3 days a week or on-site with customers or partners.

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What you bring

• Bachelor or master’s degree in computer science, natural science, engineering, or a related field
• 4+ years of experience in all aspects of software development and maintenance (preferably in SAP ABAP, ABAP OO and CDS Views)
• Proficiency in software design, software architecture and quality measures
• Effective communication skills in English (German would be a plus), proven and good customer focus and service mindset
• Proven analytical and logical reasoning abilities, with a demonstrated capacity to quickly grasp new technologies and business concepts
• Experience of SAP product localization, good knowledge of SAP Financials and related business applications
• Any prior AI experience would be plus

ROLE DESCRIPTION　募集ポジションについて

（CDM）は、エンタープライズ向けクラウドサービスを利用するクライアントの主要な窓口となります。ポートフォリオは主に、S/4HANAクラウドプライベートエディション、S/4HANAクラウド拡張エディション、HANAエンタープライズクラウド、HANAエンタープライズクラウドアドバンストエディション、そしてクラウドアプリケーションサービスです。クライアントのオンボーディング、継続的なサービス提供、新機能等のリリースおよびメンテナンスプロジェクト、アーキテクチャとガバナンスの案内等、クライアントとエンドツーエンドで関わり業務を推進します。 課題解決およびエスカレーション管理を通じて顧客満足度を維持し、ステークホルダーとの関係を築き、クライアントがSAPとのパートナーシップの価値を最大化するのを支援することが期待されています。

1. クライアントリーダーシップ ：戦略的にクライアントとの関係構築を発展させる。サービス提供のコアにクライアントが焦点に当たるようにする。主要ステークホルダーとの強い関係を築き、維持する。
2. サービスのエンドツーエンドの責任 ：エンドツーエンドのデリバリーに対する唯一のオーケストラレーターとしての責任を示す。デリバリーエンゲージメントと内部ステークホルダーマネジメントを通じて、パフォーマンスとコラボレーションの文化を確立し強化する。
3. 収益性のマネジメント ：積極的なコストマネジメント。クライアントのビジネスニーズを理解し、クライアントの成熟度に適した革新的なソリューションを見つける。ECS収益の保護、契約の更新。
4. 契約遵守 ：クライアントのビジネス、技術・契約上の側面を理解する。SAPサービスの顧客ビジネスへの重要性を理解する。
5. コンプライアンスとリスクマネジメント ：運用上のセキュリティリスクの積極的なマネジメントにより、保守活動が迅速に対応され、クライアントがコンプライアンスレポートを認識し、リスクレターを送付する。
6. 持続的な改善とコミュニケーション： 積極的な問題管理の文化を作り出し、クライアントへのサービスの効果と効率を持続的に向上させる。

RESPONSIBILITIES

1. Client Leadership : Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
2. End-to-end ownership for delivery of service : Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
3. Profitability Management : Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals
4. Contract Adherence : Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business
5. Compliance & Risk Management : Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters
6. Continuous Improvement and Communication : Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer

応募要件

• 大卒以上（ビジネス関連、コンピューターサイエンス、テクニカルエンジニアリング等の学部は望ましい）
• SAP BASISの知識
• SAPのクラウドビジネス、クラウドおよびハイブリッドインフラストラクチャ、クラウド運用プロセスへの理解
• 日本語と英語での優れたプレゼンテーションおよびコミュニケーションスキル
• 技術職および非技術職の顧客に合わせてコミュニケーションを切り替えられるスキル、顧客の経営層を含めたコミュニケーションスキル
• 複数の案件を同時に管理できる能力
• 積極的で問題解決能力があり、”Can-Do”と”Customer First”のマインドセットを持っていること
• グローバルかつマトリックス組織での業務に適応できる
• エンゲージメント管理、関係構築、エスカレーションのスキルに優れている
• 顧客にフォーカスし、関係構築や成果を出すことについてリーダーシップを発揮した経験

歓迎要件

• SAPのシステム移行、SAPアプリケーションの知識
• SAP BASIS／アプリケーション、プロジェクト管理、またはハイパースケラー（Azure/AWS/GCP）の認証取得
• SAP IT運用の標準や方法論に関する知識（例：SAP CCoE、ITIL V4 Foundation or Expert Level、Run SAP標準、Solution Manager ALM）

職務経験

• クラウドまたはITコンサルティング企業における顧客対応の役割で６年以上の経験
• SAP BASISおよびインフラストラクチャーの運用における６年以上の経験が望ましい

Required skills

• Education minimum bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields
• Good understanding of SAP Basis knowledge.
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes
• Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
• Accustomed to working in an international and global virtual matrix organization
• Strong engagement management, relationship building and de-escalation skills
• Excellent customer focus experience and thorough with networking and relationship building results-driven leader

Preferred skills

• SAP system migration or funcional SAP application knowledge.
• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial
• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial

WORK EXPERIENCE

• 6+ years’ experience in a customer-facing role in the cloud or IT consulting business
• 6+ years’ experience in SAP Basis and infrastructure operation is preferred

This is a hybrid role which requires working from SAP Tokyo office 3 days a week or on-site with customers or partners.

​