Hxm Customer Success Manager Senior Advisor jobs at Sap in Philippines, Pasig

What you’ll do:

The Role

As a Senior Developer (f/m/d) you will join one of our engineering teams

to design, implement and test new application features and ensure high quality software deliverables.

With a focus on Sustainability, you will dive into an evolving business domain, both challenging and purposeful.

In your daily work as a Senior Developer (f/m/d) you will

• be responsible for design, development, testing, deployment and maintenance of solution capabilities and features in our BTP based cloud solution with CAP for node.
• work in a continuous deployment / continuous integration-based development environment being responsible for test automation with unit-, integration-, end to end, load- and performance tests.
• realize solution features while being deeply involved in the software development process from the conceptual refinement over implementation until delivery and maintenance.
• work within a development team closely together with the development manager, user experience colleagues, product managers and development architects to ensure realization of top-notch user friendly and market-oriented features.
• participate in development support activities to maintain and support our growing customer base.

What you bring:

• You have a proven track record of delivering high-quality cloud software solutions, specifically with a focus on quality and user experience.
• You have strong knowledge of software design and development principles, high aspirations towards code quality along with at least 5 years of experience in the software development sector.
• Hands-on experience developing CAP-based applications (preferably in JavaScript / TypeScript) on the SAP Business Technology Platform.
• You show expertise in at least one of the following topics (CAP for Node.js, Fiori Elements, Typescript, BTP).
• Analytical- and problem-solving capabilities as well as troubleshooting and debugging skills round up your profile.
• You are a great team player and fast learner with strong problem-solving and communication skills.
• You bring a natural can-do attitude while being self-motivated in your daily work.

Job Segment:Test Engineer, Testing, Cloud, ERP, Developer, Engineering, Technology

The TEM role focuses on the following key areas:

• Accountable for annual revenue goals established for the territory. The TEM can be considered a sales manager for the territory as he/she is managing the sales people of the Partner as though these were SAP sales resources.

• Responsible for achieving revenue and bookings targets via the partners operating in the territory and leveraging the digital hub services.

• Creates, monitors and reviews revenue generation activities in the assigned territory, establishing innovative approaches to generate business via assigned partners and ensures partners execute accordingly.

• If requested by the customer or Partner, the TEM contacts customers and participates in relevant selling activities (in compliance with SAP Channel Operations policies).

• Enables the partner to independently drive business with the following resources:

• Partner demand generation plan to build a business pipeline

• Partner resource utilization plan so partners have full access to and are utilizing SAP resources, tools and methodologies

• Coaches partner to generate demand, manage and progress pipeline, forecast and, where needed, to build recovery plans. Responsible for forecasting in the designated territory.

• Drives adoption and consumption (including renewals and upsells) at territory level with partner teams. Drives partners to delivery against SAP quality standards.

• Engages with Partner Manager on Sales Planning and Partner Business Planning for the territory covered and facilitates operational support for partners with the Partner Manager.

• Triggers and assists partners to consume Digital Services as required during the sales cycle and in customer success activities.

• Guides the reporting on sales progress throughout the year. Identifies deviations from plans and actively engages in measures to deliver agreed goals with Partner Manager.

What you bring:

• Profound knowledge in one or several cloud solution areas, especially SAP S/4HANA Public Cloud

• Minimum 10 years of experience in sales (Territory/Channel Sales)

• Proven sales track record

• Knowing or having successful experience in multi-channel go to market models

• Understanding the principles of solution selling through and with Partners

• Industry expertise

• Ability to create and deliver on strategic plans

• Business level English

• Business level Turkish

• Experience in SME/Volume territory business

• Turkish market knowledge and understanding

Meet your team:

• Sales Managers in the assigned territory responsible for managing multiple Partners reselling in their designated territory and for achieving targets.

• Partner coaches in the assigned territory ensuring partners are equipped to effectively drive customer success to develop trusted long-term customer relationships.

• Partner Manager counterparts in the assigned territory working closely with Partners to coordinate all partner-relevant activities along all stages of the Customer Value Journey.

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Responsibilities:

• Assess requirements necessary for training or fine-tuning large langue models (LLM) for BTP ABAP
• Design, architect and implement LLM algorithms to process and analyse large datasets to identify trends, patterns, and provide insights.
• Design and architect large scale training and deployment systems. This includes reuse and integration with BTP GenAI Hub
• Evaluate the effectiveness of user interactions and model performance continuously, iterating on feedback.Conduct experiments and performance evaluations of AI models.
• Work hand in hand with the developers to integrate AI solutions into existing systems.
• Explore, understand, and implement most recent AI technologies, like Large Language Models, Generative AI, etc.
• Share your knowledge and educate developers to harness latest in technology for business application development.
• As the LLM models you need to work on are all ABAP code generation type of models, deep understanding of ABAP programming is mandatory, past experience as ABAP developer is a plus.

What you bring:

• University degree in Computer Science, Statistics, Data Science or related technical field and possess relevant experience.
• Strong analytical and problem-solving skills with a passion for Machine Learning
• Extensive knowledge in architecting, training and validating ML models, as well as experience in machine learning evaluation metrics and best practices
• Solid foundation in computer science, with strong competencies in algorithms, data structures, object-oriented programming, design patterns, multi-threaded programming, and software design principles
• Proficiency in ABAP programming language is necessary. Candidates are expected to understand ABAP development principles, SAP systems, and programming models.
• Knowledge of Python programming language is beneficial
• Excellent communication and collaboration skills are essential, emphasizing the ability to work well in global and cross-cultural team. Fluency in English is a must for this role.

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Key tasks include but are not limited to the following:

• Relationship Building & Communication
  • Develop a trusted relationship with key stakeholders and decision-makers from customers and SAP partners.
  • Engage with customers through both Face-to-Face and text-based communications (e.g., emails, chats, virtual meetings) ensuring clear, timely, and effective information exchange.
  • Be proactive in dedicating time to build and nurture relationships with customers and internal stakeholders to maximize customer success.
• Customer Environment & Cloud Strategy
  • Understand key elements of the customer’s environment and Cloud strategy.
  • Manage customers in SAP SuccessFactors and SAP Business Technology Platform, ensuring that customer needs are met with tailored solutions.
• Customer Engagement & Value Delivery
  • Understand and respond to customer needs with a focus on delivering true customer value.
  • Define and drive a targeted, goal-based engagement plan (Success Plan) that aligns with the customer’s objectives.
  • Provide expertise on SAP Cloud solutions to maximize product adoption and optimize the customer experience.
• Advisory & Escalation
  • Facilitate access to product and functional expertise in certain topic areas (e.g., via Empowerment Sessions).
  • Conduct tailored Release Reviews, supporting customers in developing strategies that maximize feature adoption.
  • Anticipate customer issues, orchestrate timely resolutions, act as an escalation point, and collaborate with other departments as needed.
• Sales Opportunity Enhancement
  • Execute Demand Discovery, Planning, and Execution activities to identify new sales opportunities and increase win rates.
  • Collaborate with sales teams to ensure that customer insights and market demands are translated into actionable strategies that drive growth.
• Internal Collaboration & Continuous Improvement
  • Collaborate with internal teams by providing important customer feedback, process improvement suggestions, troubleshooting tips, etc.
  • Embrace feedback and take on challenging assignments to improve skills, ensuring that your knowledge remains current.
  • Monitor work quality and identify opportunities for continual improvement.
• Self-Driven Professionalism
  • Act as a self-starter by proactively planning and executing necessary activities and training programs to drive personal and team success.
  • Take full ownership of your role, consistently seeking ways to enhance customer satisfaction and overall business outcomes.
• Work Mode Flexibility
  • Note that while this is primarily a remote role, occasional customer visits can be expected (up to 60% on-site presence).

KNOWLEDGE, SKILLS AND COMPETENCIES

You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up, and documentation, and you delight in exceeding customer expectations. You bring:

• A strong customer orientation with a focus on quality and an ability to interact and collaborate with IT and LOB decision-makers.
• Extensive customer-facing experience, with the ability to communicate effectively both in person and via text-based platforms.
• A cloud mindset and an understanding of Cloud deployments, particularly with SAP Activate methodology.
• The ability to communicate effectively with individuals at all levels, both internally and externally, exercising appropriate discretion.
• Proven ability to deliver results under pressure, work independently, and take ownership of tasks (i.e., a proactive driver, results-oriented, pragmatic).
• Excellent communication and presentation skills.
• An enthusiastic approach, strong work ethic, and positive attitude.
• Business or Fluent level Japanese language skills (written and verbal).
• Business level English language skills (written and verbal).

Plus:

• Experience in project management, consulting, or HR-related roles will be considered a strong asset.

EDUCATION, QUALIFICATIONS AND WORK EXPERIENCE

• Education:
  • Graduate with a Bachelor or Honors Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or an equivalent qualification.
  • A Bachelor’s or Master’s degree is required. An MBA is considered a plus.
• Experience:
  • 3-5+ years’ experience in a customer-facing role, with proven ability to engage with dedicated customers at the project and senior management levels.
  • Experience with SuccessFactors and Business Technology Platform is desired.
  • A proven track record in managing issues, scope, and quality, while ensuring that areas of responsibility and tasks are completed successfully within time requirements.
  • Experience in working in global or virtual teams is an advantage.
  • Experience in transferring knowledge to others (coaching & mentoring) is an advantage.
  • Knowledge of SAP Preferred Success and/or SAP Enterprise Support is an advantage.

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About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

What you´ll do:
As a Senior Vulnerability Management Specialist you will be part of the Delos Cloud Vulnerability & Attack Surface Management (VASM) team.

At our company, security is part of our core brand, not just a cost center. With your experience, you will protect Germany's only sovereign Azure Cloud and make a valuable contribution to the digitization of our country.

What you’ll do:
As Cyber Security Design Senior Specialist – Technical Vulnerability Management, the focus of your activities will be on the following tasks:

• Conducting regular security scans to identify vulnerabilities
• Continuously evaluating and assessing identified vulnerabilities and the associated potential threats in terms of their validity, complexity, and impact
• Developing effective remediation or mitigation measures, as well as associated verification mechanisms and controls to contain possible residual risks
• Coordinating with other IT and operations teams to implement the developed measures and verification mechanisms, as well as monitoring and reporting on the implementation progress

Depending on your personal interests and experiences, you will also support in the following areas:

• Performing offensive or analytical methods to identify vulnerabilities
• Developing training measures for security technologies, best practices, and potential security risks
• Supporting our IT and operations teams from a security perspective in carrying out internal IT projects and implementing security measures and controls for on-premise and cloud technologies
What you bring:

• Proven experience in vulnerability identification and remediation
• Practical experience in conducting and analyzing security scans with applications such as Nessus, Qualys, OpenVAS, etc.
• In-depth knowledge of IT and operations topics such as networks, hardening and configuration of endpoints, software development and operations
• Knowledge of current standards, best practices, and trends in IT security

Ideally, you also bring:
• Willingness to quickly learn new topics and a very good understanding of current IT security issues, with a passion for staying up-to-date
• Deep understanding of security technologies and strategies for both on-premise and cloud systems
• Familiarity with Microsoft Azure services and concepts
• Excellent skills in the context of communication and coordination tasks
• Fluency in English and German language

• A flexible work environment that promotes a healthy balance between personal and professional life
• Excellent development opportunities
• Competitive salary and various employee discounts and vouchers
• Flexible working models such as working from home flexibility as well as time-off models
• Flexible mobility programs (e.g. company car policy, JobRad, etc.)
• In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities
• Additionally: Company pension plan, share participation options, working time account, etc.
• Intense onboarding, incl. personal buddy

What you`ll do:

mitigatingcybersecurity risks is of highest importance.

As a Senior Cloud Software Engineer you will be responsible to implement, design and operatetools and services that make DevSecOps for platform developers more efficient.The projects will focus on automating security processes for the collection and presentation of compliance information for external audits and regulations.

You will benefit from SAPs experience in professional software development using the latest software engineering techniques and technologies like K8s,Cloud Foundry, and Gardener.

What you bring:

• A good university degree (bachelor, diploma, master, PhD) in cyber security, computer science, or related fields. Similar qualifications are welcome as well.
• Technical understanding of cloud solutions and their underlying architecture
• 5+ years working experience in agile development teams, architecture modelling, designing and implementing software in one or more of the following languages: Go, Java, TypeScript, Python
• Fluent language skills in English - verbal and written
• Knowledge of or interest in cybersecurity and compliance topics are a plus but not a prerequisite

Job Segment:Software Engineer, Cloud, Cyber Security, ERP, Computer Science, Engineering, Technology, Security