Sap Ns2 Senior Cloud Engineer/systems Administrator jobs at Sap in Peru, Santiago De Surco

NS2 COMPANY DESCRIPTION

offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Citizen with active TS/SC with Poly; NS2 does not offer Visa sponsorships for this role

All internals must have manager’s approval to transfer

The NS2 Senior Cloud Engineer/Systems Administrator candidate will be responsible for leading the development of a standalone implementation of SAP Products and solutions that meet our client’s complex needs. This position is located onsite in Chantilly, VA. Candidate should be hands-on and has the necessary knowledge of cloud-based systems and associated security principals to effectively work with minimal supervision in a cloud environment, understanding the complexities that come with cloud, and can effectively communicate cloud design/architecture ideas to technical as well as non-technical client stakeholders. This is a full-time position, and due to security requirements is on-site only.

Skills/Experience Requirements

• The ideal candidate will possess deep technical skills in software architecture and cloud computing as well as very strong written and public communication skills.
• Strong Design & Architecture skills- Experience in the overall architecture of software applications for products and solutions.
• Expertise using Infrastructure as Code tools such as CloudFormation, Terraform, Ansible and Chef.
• Experience with AWS Management Tools as CloudWatch and Cloud Trail.
• Understanding cloud relevant data serialization languages such as JSON and YAML.
• Proven strong system administration experience.
• 5+ years of experience with Linux (various distributions) and demonstrated strong UNIX Shell scripting knowledge.
• 5+ years of experience with native cloud backend and frontend development technologies such as: node.js, Spring Boot, Spring Cloud, Angular etc.
• Expertise in cloud-native architecture and development, including microservices, event-driven, and CQRS architecture.
• Experience in designing/architecting horizontally scalable, multi-tenant web applications, within a large-scale service-oriented architecture, delivered in a SaaS (software as a service)
• SaaS Architectural knowledge gained from experience.
• Sound experience in cloud environments (AWS, Azure and/or GCP)
• Working with DevOps methodologies and tools to establish and execute a flawless development process, pipelines.
• Collaborating with all development process contributors, including Product Managers, Architects, Project Management, Scrum Masters, Developers, User Assistance Developers, and DevOps to ensure successful product delivery.
• Develop expertise on Product Standards like Security and Performance and incorporate them into the design.
• Hold or have the ability to obtain a required DoD 8570 certification (e.g., CASP+, CISSP) within 6 months of hire.
• Relevant cloud provider certifications.

Desired Experience and Skills

• Strong knowledge of SAP processes and experience in enterprise software development would be an added advantage.
• Industry recognized system administration certification

Additional Requirements

• BA/BS Degree is required. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology. MA/MS Preferred.
• Top Secret Clearance with Polygraph

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

We win with inclusion

Washington DC

What you’ll do

• Design lifecycle management operation automation and architecture concepts, tools, and processes
• Drive issue resolution together with the teams and utilize the expert network
• Drive technology discussions and innovations. Be the escalation point for technical issues
• Analyze technical requirements and organize / co-ordinate experts from Enterprise Cloud Services and development and drive these topics to resolution
• Optimize and stabilize the standardization and automation behind customer service requests and procedures in a proactive way leveraging analytical tools and capabilities
  

What you bring

• Proficiency in automating and optimizing processes
• Strong analytical and problem-solving skills
• Prior experience in infrastructure operations and automation. Knowledge as technical/basis consultant or technical project manager is beneficial
• Experience in script programming, automation tools and markup language (e.g. Shell, Perl, Python, Ansible, YAML etc.), preferable Ansible
• Good understanding of various hyperscalers incl. IBM Cloud, MS Azure, AWS, GCP and their cloud native capabilities
• Fluency written and spoken in English
  

Tech you'll learn

Latest technologies used in cloud operation like cloud native capabilities, Ansible, Container etc.
Inhouse technologies supporting ECS to operate and manage 5000+ customers and 100k+ systems at scale

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What you´ll do

We need your unique skills if you:

• Thrive on frequent wins,
• Revel in the diversity of challenges from a wide variety of customers,
• Are eager to employ technology and reusable assets to efficiently serve opportunities,
• Flourish in a collaborative environment with partners,
• And can advise a large client base of up to 100 customers annually.

Key Responsibilities and Tasks

• Align customer needs and vision with SAP BTP solutions early in the sales cycle
• Showcasing SAP solutions addressing customers' specific business requirements
• Mapping product capabilities to business requirements
• Responding to inquiries from customers within set deadlines, focusing on customer success
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory services

What you bring

• 3+ years in customer-facing roles such as consulting, presales or in product-expert roles such as product/solution management
• Strong foundation of capabilities of our SAP Business Technology Platform with a specialization in our Data & Analytics portfolio (e.g. SAP Analytics Cloud, SAP Datasphere, SAP Business Warehouse)
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Fluency in German and English is mandatory for advising our clients
• Strong presentation and communication skills
• An independent and goal-oriented working style
• Bachelor’s degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed

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What you’ll do

The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European time-zone.

• Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.

• Support tickets handling, bridging customer queries and requirements from technical operations team.

• Ensures periodic service reviews to track the service quality across a range of customers.

• Orchestrates the overall service delivery according to agreed SLAs and KPIs.

• Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

• Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.

• Supports de-escalations of critical customer situations & reviews SLA service credit cases.

• Contributes to customer Go-Lives, Release Upgrade and maintenance activities.

• Executes and supports problem management and continuous improvement.

• Supports customer satisfaction surveys & commercial change requests.

• Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.

• Work in European time-zone.

What you’ll bring

• Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).

• Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.

• Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.

• Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)

• Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria

• Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.

• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.

• Experienced in working with cross-cultural and cross-functional teams or individuals

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