Services Sales Expert jobs at Sap in Japan, Ota

WHAT YOU’LL DO

• Focus on strategic/consultative value selling to customers by collaboratively working with them to link their strategy and business outcomes to the business capabilities that are needed and ultimately to the value of SAP.
• Orchestration of the end-to-end customer collaborative engagement with a specific focus on the business value SAP brings to our customers.
• Engage directly with customers to provide value advisory support, including business case development, financial analysis, and thought leadership. Act as a trusted advisor to drive customer value assurance.
• Lead collaborative customer engagements to assess customers’ strategic objectives, strategize innovation scenarios, recommend key improvement opportunities, execute advanced benchmarking, monitor ROI & TCO analysis and drive the creation of C-level justification for change.
• Provide guidance to customer executives to build and deliver board-level justification documents (case for change) for approval of multi-million transformation projects enabled by our software
• Lead presentations to C-suite and executive customer audiences showcasing deep understanding of customers’ business landscape and how SAP can drive significant value for customers
• Foster strong collaboration between business and IT teams within large enterprise accounts to ensure alignment on strategic goals. Utilize value enablement frameworks to standardize best practices across regions.
• Leverage industry-specific insights to understand complex value chains and end-to-end business processes across the Utilities and O&G industries, creating value proposals that maximize customer value delivery.
• Establish baseline value driver metrics, track the realization of value post-deployment, and continuously optimize value attainment through ongoing performance assessments.
• Guide partners to use SAP value tools to build the case-for-change enabled by SAP solutions
• Collaborate with cross-functional and cross-geo teams in complex matrix structures to ensure holistic value delivery to customers.
• Grow the Value Advisory practice by improving on current practices and adding to it, ensuring the continuous enhancement and expansion of the consultancy’s value advisory capabilities.
• Lead strategic account planning sessions with customers, facilitate customer visioning workshops, and lead delivery of value focused engagements. In focused industry segments.

WHAT YOU BRING

• 10-15 years of professional experience in Sales/Consulting/Industry/Line of Business, with at least 5 years in strategy/management consulting or past value advisory experience
• Proven track record in value selling methodology & processes, business case creation, financial analysis, valuation techniques and investment analysis

• SAP portfolio knowledge and 5-7 years prior relevant Utilities and O&G industries experience is required.
• Strong presence in customer-facing roles, including managing business and IT alignment, executive interview techniques, and design and facilitation of executive workshops

• Possess a strong executive presence
• Ability to establish and maintain strong relationships and to influence others and move toward a common vision or goal (both internally and externally)

• Experience in diverse technology landscape and process/technology integration issues

• Must be a creative storyteller
• High Analytical and Problem-Solving Skills
• Teamwork, Flexibility and Proactivity
• Excellent Oral and Written Communication Skills

• Fluency in English and Spanish is required, any other language an asset.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPENTENCIES

Bachelor’s degree (or equivalent) required, MBA or equivalent Master’s degree from accredited university preferre

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

All internals must have Manager’s approval to transfer.

The Senior Information Security Compliance Analyst ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives for information security topics. As an expert you will provide subject matter expertise on security and risk management disciplines to identify, assess, respond, monitor, and report on risks. You will also ensure adherence to compliance by advising the implemention, and socializing policies, procedures, and standards to govern the protection of corporate infrastructure and applications.

Core tasks:

• Develops, evaluates and implements governance, risk and compliance processes and programs to mitigate cybersecurity risk and ensure protection of company and allied assets and information.
• Researches and interprets current and pending laws and regulations, industry standards and customer and vendor contracts to understand and communicate compliance requirements.
• Consults with business and technical leadership to ensure that data, processes and technology are designed for data protection and compliance.
• Conducts and/or oversees information security risk assessments and compliance audits.
• Monitors investigations and documentation of cybersecurity compliance issues and incidents.
• Reviews information security risk findings and non-compliance with business leaders and proposes solutions to mitigate risks.
• Establishes IT security audit procedures relevant to Information Security Standards and international data privacy laws.
• Evaluates and tests the design and operating effectiveness of IT security controls.
• Maintains compliance of internal IT security controls by meeting internal and external information security requirements.

Responsibilities:

• Support leadership on the development and implementation of security, compliance, and risk management strategy and operating priorities.
• Implement existing and new compliance requirements; facilitate policy compliance exceptions, as needed.
• Analyze risk events to capture their impact and the risk they present to business operations until mitigated.
• Develop program performance indicators and metrics pertaining to risk and compliance; report performance to leadership against established metrics.
• Provide subject matter expertise to business and IT stakeholders to assess project risks and controls.
• Develop/update third party risk assessments to ensure compliance to required standards.
• Enhance internal audit functions to increase process efficiency.
• Works in a fast-paced environment with managing several projects.
• Track risk response action plans to completion.
• Perform business impact analysis and develop/maintain risk register.
• Develop and present operational risk reports to leadership, including quantification of security risks to draw an informed decision towards determining expected financial loss exposure.
• Conceive and roll out applicable communication and training packages to business and technology stakeholders.
• Stay abreast on emerging regulatory updates, technological trends, and changing threat landscape to inform new policies and standards.

Education and Experience:

• Bachelor's Degree or equivalent combined experience
• 10+ years of professional experience in Security/Compliance
• Knowledge of managing security tools (Nessus, Splunk, Container Scanning tools)
• Knowledge of various Risk Management Frameworks
• Knowledge of cloud hyperscalers (AWS, Google, and Azure)
• Experience of vulnerability management programs

We win with inclusion

Washington DC

What You'll Do

As Development Expert, you will

· Understand current and target technical strategy, product roadmaps and deliver solutions that are in-line with them

· Collaborate with Senior and Success Factors Central Architects to architect and design solutions that meet functional and non-functional requirements (with emphasis on security, scalability, and maintainability)

· Coach team members to become proficient in development & quality processes, and technologies used in the team, thereby increasing expertise and productivity

· Continuously improve designs and implementations along with contributing significantly to the technical road map

· Trouble shoot critical production issue

What You Bring

o About 12-15 years’ work experience in building highly scalable enterprise cloud products

o Bachelor’s in computer science engineering or Technology (BE/BTech) or allied branches

o Fundamentally strong in Computer science concepts – Data structures, Algorithms, Distributed computing

o Must have experience in design and development of highly scalable cloud native applications using Java/JEE, Spring

o Expertise in latest architectures/design concepts like Domain Driven Design, Microservices (monolith to microservices), Event Driven programming (Kafka), CQRS among others.

o Strong in any RDBMS, including SQL performance tuning

o Working knowledge any of the public cloud (preferably Azure)

o Knowledge of containers and CI/CD

o Knowledge of various security standards like OWASP, OAuth, JWT etc

o Agile software development, including code refactoring, modularization, testability (including non-functional requirements) is must

o Must possess service-ownership mindset

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

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EOE AA M/F/Vet/Disability:

Requisition ID: 428530 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428529 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

• interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy

• basic understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs

• general knowledge of the latest trends in information technology, preferably SAP Cloud solutions and services and their relevance for customers’ business

• Preferred Enterprise Architecture or Analytics exposure for recent customer digital transformation and data-driven decision-making journey

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Bachelor’s degree, or equivalent tertiary study

• 0-3 years' work experience with customer facing roles

• Team player with ability to work independently and take ownership of assigned tasks

• Good listener with excellent communication skills, empathetic, collaborative

• Resourceful self-starters with strong interpersonal skills who are eager learners

• Interested in technology, innovation, and how digital platforms can solve business challenges

• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

• Preferred Enterprise Architecture or Analytics experienc

• Fluency in English and Japanese languages

EXPECTATIONS AND TASKS (DURING ACADEMY)

• Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications

• Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements

• Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training

• Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes

• Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations

• Build and maintain relationships with internal and external stakeholders

• Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)

• Adapt to knowledge on new technologies in a consistently dynamic and changing environment

EXPECTATIONS AND TASKS (POST GRADUATION)

• Support the planning and execution of solution deployments, solution testing and issue resolution

• Leverage the capabilities of SAP's latest technology platform(s) and reinforce their benefits

• Support the transformation towards the Intelligent Enterprise

• Support the implementation and operation of technical system landscapes

• Support setup and connectivity of integrated system landscapes (on-premise, cloud and hybrid), applying state-of-the-art methodologies

• Support technology components-specific expert consulting

• Support the delivery of system optimization services

• Support the delivery of customer workshops and trainings

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

• Analyze your territory and develop a strategy, along with concrete tactics, to successfully execute on your KPIs (sourced, nurtured & closed pipeline)
• Drive demand generation in collaboration with sales, partners and marketing in SAP´s Growth Business
• Co-design and execute on outbound activities to build relationships with new and existing customers: social selling, cold-/warm-calling, participation in online and onsite events, etc.
• Develop SAP product/technology expertise AND understand our customers' business in order to have meaningful conversations and build sustainable relationships with customers
• Have a passion for leveraging new tools to improve productivity and impact: Generative AI, Social selling, tools to analyze and understand your territory
What you bring• The most important criterium is the right mindset: proactivity, optimism and grit. You take end-to-end accountability for your success; you focus on solutions, not problems; you are eager to continuously learn and improve your craft.
• Motivation to pick up the phone and talk to your customers required, experience in (cold) calling a bonus
• Prior experience in professional social selling, sales, business development or B2B marketing role or comparable
• (Bonus points for) existing customer and or partner relationships via own social media activities and/or ambition to develop yourself into a trusted advisor
• Strong team player and ability to perform in a dynamic and results-oriented environment
• Bachelor equivalent mandatory, preferably in Business, Marketing or IT-related discipline, Master equivalent preferable
• German & English speaker mandatory