Royalty Reconciliation Specialist jobs at Sap in Japan, Ota

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Senior Product Specialist

What you will do

Product Management is responsible for the success, quality, costs, and delivery of a product as defined in the product portfolio.

Functional hands-on

• Builds the product road map and corresponding usage plan.
• Develops and drives the product vision, the road map, and the corresponding usage plan.
• Makes decisions about in-house developments, purchases, or partnerships on product level.
• Ensures the product delivery:
• Prioritizes and describes the product backlog.
• Ensures the delivery of high-quality specifications according to customer and user requirements, to create a competitive advantage for SAP.
• Ensures the delivery of high-quality products under customer requirements, including the completion of expert tests and validation of the planned and implemented scope across the entire product lifecycle (including the product-related non-coded assets).
• Works in close collaboration with other teams, such as release management, production, and governance.
• Coordinates the gathering and integration of feedback from different stakeholders, especially from customers and Solution Management.
• Ensures the maintenance of the product up until a potential handover.
• contributes to efficiency, effectiveness, and process improvement.
• Technologies – SAP BTP, Gen AI Domain, Being part of the Gen AI revolution, knowing about the conversational experience. Having an understanding of SAP Systems like Success factors, S4.

Right attitude

• Team first attitude. Ensure we win together as a team. Work together with other scrum team developers, cross-functional and locational teams or cross lines of business. Remember you are building a solution for the entire suite of SAP applications.
• Processes are proven ways to meet the destination. Be serious about the Agile methodologies and live with it.
• Challenge the status quo. Always challenge the status quo. Always unlearn, relearn. Remember you will be working on cutting-edge technologies every day you see a revolution.
• The innovation mindset
• Utilize the hype around Gen AI, Business AI and Joule. You will be in the best place to work on cutting-edge technologies where things are rapidly evolving every day. Ensure you ride in the waves. Bring new ideas, concepts and prototypes in the cutting-edge technologies’ alignment with the strategy.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you`ll do:

As part of our team, you will ensure the delivery of high-quality software and content by

• Developing and executing comprehensive software test plans.
• Creating and maintaining test standards, procedures, and documentation.
• Analyzing test results to identify issues and recommending corrective actions.
• Collaborating with development engineers to resolve problems effectively.
• Implementing and monitoring quality checks within content pipelines.
• Defining key performance indicators (KPIs) and conditions for automated quality tests.

What you bring:

We’re looking for a quality-focused professional with

• Solid knowledge of SAP’s product standard framework and requirements.
• Familiarity with SAP’s Quality Management System (QMS), corporate requirements, and ISO standards.
• Experience working in an agile/scrum mode to adapt to changing project needs
• Experience in at least one of the automation tool like Selenium with Java/Python is needed
• Familiarity with version controls in GitHub & Jenkins tool
• Hands on experience in Test management tools like Jira - xRay or GTP and Bug tracking tools
• Understanding on CI/CD pipeline for integration tests
• Ability to perform Root Cause Analysis of bugs
• Experience in a Security Expert role (a plus).
• Strong interpersonal and persuasive skills to influence others without formal authority.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:ERP, Cloud, QA, Quality Assurance, Database, Technology, Quality

•  Serve as the subject matter expert on SAP Fieldglass, guiding clients through the implementation and optimization processes.
•  Analyze client requirements and develop tailored solutions that align with their business objectives.
•  Lead discovery and design sessions to capture business needs and translate them into technical specifications.
•  Collaborate with internal teams, including Sales, Implementation, and Support, to ensure seamless delivery of services.
•  Conduct training sessions and workshops to empower clients to fully utilize Fieldglass functionalities.
•  Stay abreast of industry trends, new features, and updates within the Fieldglass ecosystem.
•  Foster long-term relationships with clients, providing ongoing support and guidance post-implementation.•  Bachelor’s degree in Business, Information Technology, or a related field; MBA or related advanced degree is a plus.
•  Minimum of 5 years of experience working with SAP Fieldglass or other vendor management systems, with a deep understanding of contingent workforce management.
•  Proven track record of delivering complex technical solutions and consulting services to enterprise-level clients.
•  Strong analytical and problem-solving skills, with the ability to think strategically and offer practical solutions.
•  Excellent communication and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.
•  Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
•  Certifications in Fieldglass or related technologies are highly desirable.•  Be part of a forward-thinking company dedicated to innovation and excellence.
•  Collaborate with a talented and passionate team that values professional growth and development.
•  Enjoy a flexible work environment with opportunities for remote and hybrid work arrangements.
•  Receive a competitive salary, comprehensive benefits package, and performance-based incentives.
•  Gain exposure to a variety of industries and work with leading global companies.How to Apply:

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Job Segment:ERP, SAP, Cloud, Pre-Sales, MBA, Technology, Sales, Management

THE ROLE

• As an Architecture Senior Specialist- Network, you will be conducting for the technical and architectural discussions with the customer, solution roadmap development. You must:
• Leverage integration approaches with various cloud solutions, business continuity [HA/DR] architecture, underlying network, storage topology on various hyperscaler (AWS, Azure and GCP) platforms].
• Ability to own, lead and sync network services related operational tasks, mitigate network related escalations, contribute on network services process improvements.
• Assist network operational activities of technical system landscapes on Hyperscaler.
• Identify current Network service-related issues, define action plan, and drive resolution with the help of various Network service providers.
• Bring expertise, provide high quality, and stable network deliverables, operations across customer E2E lifecycle.
• Utitlize the high availability solutions or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine) on hyperscalers.
• Pro-active, problem solving, "can-do" attitude and “customer first” mindset.

WHAT YOU BRING

• Excellent network administration experience or support experience on any hpyerscaler (AWS, MS Azure or GCP).
• Good knowledge on various architecture approaches for deployment on Hyperscalers and hands-on experience in handling at least 1 migration End to End from on-premises to hyperscaler including network onboarding activities.
• Solid knowledge and demonstrable experience in customer network infrastructure related services, having a clear overview and understanding of all network services matrix which relates to people, process, and tools.
• Expertise in at least 1 Hyperscaler technology [Azure/ AWS/ GCP], having overall understanding in all Hyperscalers of onboarding, operation services in network area.
• Collaborative, passionate on network technology, having an ability to tie the dots between customers and all types of network service providers including architecture teams, ability to deescalate network related issues when raised by providing network expertise.
• Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).
• Ability to continuously acquire new knowledge and latest technologies in an independent and proactive way.
• Understanding of SAP Solutions and related cloud technologies would be plus.
• Excellent communication both verbal and written in English.

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YOUR PROFILE

• Bachelor's or Master’s degree in Business Administration, Marketing or comparable education
• Minimum 3 - 5 years of experience in Demand Generation or Consulting environment
• Preferably digital (remote) experience, specifically high volume customer facing experience
• Analytical mindset and experience with data-driven decision-making
• Advanced understanding of digital demand campaign execution, digital content and campaign creation, productivity tools and related KPIs
• Strong project management and stakeholder management skills
• Excellent communication skills in English and German required

Job Segment:Developer, ERP, Sales Operations, Cloud, Marketing Manager, Technology, Sales, Marketing

ABOUT YOU

The Sr. S/4HANA Public Cloud Sales Specialist will be familiar with, and comfortable working in, a highly matrixed environment, partnering effectively with Sales, Center of Excellence (COE), Customer Success (services, adoption, consumption, etc.), Value Add Team (VAT), Alliance Partners, and the Customer. The Sr. S/4HANA Public Cloud Sales Specialist core responsibilities include, but not limited to:

• Responsibility for revenue target

• Net New Customer growth

• Funnel Growth (new demand/pipeline)

• A subject matter expert responsible for advocating into the field and market

EXPECTATIONS AND TASKS:

LEAD & INSPIRE

• Territory and Account Leadership - Lead designated territory, including accounts, account relationships, prospect profiling, and sales cycles.

• Strategy- Develop effective and specific strategic account plans to ensure revenue target delivery and sustainable growth

• Set vision and strategy for the sales team; develop specific MU sales plans to ensure growth in all measurable revenue streams

• Conduct account and opportunity reviews with leadership

• Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value

• Annual Revenue - Exceed quarterly and annual individual revenue targets

• Thought leadership Create, drive, and accelerate enablement of wider SAP sales team in collaboration with Sales & Learning, MU resources etc.

• Work collaboratively with extended sales teams – Industry, LOB, Marketing, Development, S/4HANA Center of Excellence, etc.

CULTIVATE & GROW

• Ensure account teams and Alliance Partners are well versed in each account’s strategy and well positioned for all customer touch points and events

• Builds a network of executive relationships with internal stakeholders that can be leveraged

• Builds a foundation on which to harvest future business opportunities and accurate account information and coaching

• Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points

• Demand Generation, Pipeline and Opportunity Management

• Follow a disciplined approach to maintaining a rolling pipeline (R4Q). Maintain 4x funnel coverage to accelerate deal progression, and maintain out quarter objectives

• Leverage support organizations including Marketing, inside sales, Alliance Partners to drive net new opportunities

• Orchestrate resources: deploy appropriate teams to execute winning sales

• Maintain CRM system with accurate customer and pipeline information

ANALYZE & INNOVATE

• Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape

• Leverage SAP Solutions to innovate throughout the customer journey

• Maintain whitespace analysis and execution of initiatives on customer base

• Define ideal customer profiles and account lists – across all segments

• Maintain a close understanding and appreciation of competitive solutions and support the team in competitive situations

• Tight collaboration with internal stakeholders to drive adoption & consumption, ultimately having every customer referenceable

• Utilize Value Engineering, benchmarking and ROI data to support the customer’s decision process

• Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the prospect

• Understand SAP’s competition and effectively position solutions against them

YOUR PROFILE

• Prior experience with software/IT organizations and with a demonstrated proficiency in Enterprise and/or LOB software solutions through Solution Management, Sales, Presales, Consulting, or Business Development roles

• SAP product experience and/or extensive software sales experience in Cloud offerings

• Working knowledge of cloud, Hosted Services, SaaS/ PaaS models, and cloud-based commerce/ business networks

• Leverage a professional network resulting in market, pipeline, and revenue growth for SAP.

• Can leverage industry-expertise throughout sales cycle, connecting with customer with shared industry language.

• Fluency in English or any other language is an asset. Fluency in the language of local markets is desirable.

• Education bachelor's degree (or equivalent) required, MBA or equivalent degree required from an accredited university preferred.

We win with inclusion

Atlanta