Digital Enterprise Architect Consultant jobs at Sap in Japan, Ota

What you’ll do

As Senior Digital Enterprise Architect you are responsible for driving scalable enterprise transformation, enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You support customers to translate their strategy into architecture and support them on their cloud transformation journey by leveraging SAP’s reference-based services that allow an outside-in perspective. Furthermore, you can expect to:

• Be at the forefront of modernizing enterprise transformation by leveraging digital tools
• Support organizations to continuously innovate and adopt state-of-the-art technologies
• Drive the adoption of AI-driven automation and SAP RISE integrated toolchain and methodologies
• Engage with Global Enterprise Architecture teams to leverage expertise as needed throughout the customer lifecycle
• Leverage data & tools to track and manage adoption a consumption activities, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Join a dynamic ecosystem focused on digital customer engagement
• Work in an innovative and growth-oriented business area
• Benefit from a culture that encourages collaboration, continuous learning and growth mindsets

What you bring

• 3+ years of experience in enterprise architecture, digital transformation or cloud adoption projects
• Understanding of enterprise architecture methods as well as integration architectures
• Advanced knowledge of cloud technology (SaaS, DaaS, PaaS) in business environments
• Knowledge in project management methods and tools, and the ability to plan, coordinate, and monitor initiatives, and problem-solving skills
• Strong presentation skills as well as clear and effective communication and the ability to build and maintain relationships with various stakeholders and understand their expectations, technical and business requirements
• Knowledge of SAP product portfolio as well as key GTM motions such as RISE with SAP or specific knowledge in one or several areas
• Proficiency in English
• Proficiency in Thai and/or Bahasa and/or Mandarin

Location

• Bangkok, Thailand

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We win with inclusion

Requisition ID: 428153 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment:ERP, Information Technology, IT Architecture, Cloud, Developer, Technology

YOUR FUTURE ROLE

We need your unique skills if you:

• thrive on frequent wins,
• enjoy the diversity of challenges from a wide variety of customers,
• are eager to employ technology and reusable assets to efficiently serve opportunities,
• flourish in a collaborative environment with partners and
• can advise a large client base of up to 80 customers annually.

YOUR PROFILE

• Delivering creative and remarkable customer presentations
• Showcasing SAP solutions addressing customers' specific business requirements
• Assessing customer priorities and transformation strategies to shape the optimal solution
• Responding to RfX inquiries within set deadlines in cooperation with our global RfX center & other experts
• Involving partners into opportunities and backing them to sell effectively
• Generating digital content for business development campaigns and delivering webinars
• Creating scalable digital content and best practices for consistent and efficient advisory services

EXPERIENCE AND LANGUAGE REQUIREMENTS

• Strong foundation of business processes and capabilities of Customer Experience Solutions.
• In-depth experience with SAP Sales & Service Cloud
• Strong presentation and communication skills
• Additional knowledge of additional SAP CX Solutions such as Customer Data Platform, Emarsys, Customer Data Cloud or Commerce Cloud is a plus
• 2+ years in customer-facing roles such as consulting, sales/presales or in product expert roles such as product/solution management/product marketing
• Fluency in German and English is a must for advising our clients.
• Solid grounding in SAP’s solution portfolio, partners, markets, and competition
• Bachelor’s or higher degree in business administration, engineering, computer science, or a related field, though degrees of equivalent experience are welcomed.

What you’ll do

As Digital Enterprise Architect Consultant you are responsible for driving scalable enterprise transformation, enabling organizations to accelerate cloud adoption, optimize business value, and maximize automation. You support customers to translate their strategy into architecture and support them on their cloud transformation journey by leveraging SAP’s reference-based services that allow an outside-in perspective. Furthermore, you can expect to:

• Be at the forefront of modernizing enterprise transformation by leveraging digital tools
• Support organizations to continuously innovate and adopt state-of-the-art technologies
• Drive the adoption of AI-driven automation and SAP RISE integrated toolchain and methodologies
• Join a dynamic ecosystem focused on digital customer engagement
• Work in an innovative and growth-oriented business area
• Benefit from a culture that encourages collaboration, continuous learning and growth mindsets

What you bring

• Knowledge of cloud technology (SaaS, DaaS, PaaS) in business environments
• Knowledge of project management methods (certification is an advantage) and the ability to plan, coordinate, and monitor initiatives, and problem-solving skills
• Strong presentation skills as well as clear and effective communication and the ability to build and maintain relationships with various stakeholders and understand their expectations, technical and business requirements
• Understanding of enterprise architecture methods as well as integration architectures is a plus
• SAP product knowledge as well as SAP RISE, SAP BTP and Clean Core strategies is a plus
• Proficiency in English
• Proficiency in Thai and/or Bahasa and/or Mandarin

Location

• Bangkok, Thailand

This job contains multiple job opportunities available

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We win with inclusion

Requisition ID: 428157 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment:Architecture, ERP, Cloud, Developer, Information Technology, Engineering, Technology

demand mode. This entry-level associate will also assist the regional teams with administrative responsibilities and tasks to further optimize the customer engagement, with the ultimate goal of retaining and expanding our customer base

Further responsibilities:

• Help customers on-demand with support and guidance with their SAP cloud products
• Orchestrate with internal stakeholders to help customer unlock value realization

• Utilize the customer success platform Gainsight to manage outreach, track engagement, and ensure timely follow-up with customers
• Drive or contribute to internal strategic projects aimed at scaling Digital Customer Success operations, optimizing processes, or enhancing tools and programs

• Proactively target customers to increase consumption and/or identify cross-sell and upsell opportunities
• Assist customers reactively with inbound inquiries
• Contribute to improve overall Net Promoter Score (NPS) & accelerate SAP’s reference pipeline.

Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus

Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment

Excellent listening, written and oral communication skills

This job requires bilingual language proficiency (English/German

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428530 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428529 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.