Commercial Finance Specialist - Callidus Deals Desk jobs at Sap in Japan, Ota

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What you’ll doAs a (Associate) Developer (f/m/d) you will work in a highly motivated agile development team according to Scrum. You will take over responsibility for design, implementation, test and maintenance. You contribute to architecture and concept definition depending on your experience. You have the chance to continuously enhance your knowledge and keep up with the latest technology trends.
What you bring

• Good to excellent bachelor’s or master’s degree in one of the following or related areas: Information Technology, Computer Science, Business Informatics, Mathematics, Engineering, Physics or Business Administration with a focus on Information Technology
• Software development/programming skills e.g. in ABAP and/or Java, Java Script, SAP UI5
• Fluent English communication skills, both written and oral, German communication skills would be a plus
• Strong team player with cross-cultural awareness
• Analytical and problem-solving skills
• Interest for financial business processes

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, ERP, Cloud, Testing, Computer Science, Technology

カスタマーサクセスマネージャーは、SAPの顧客と連携し、購入済みソリューションおよびサクセスサービスの活用を通じて、価値実現を加速し、ビジネス成果の達成を確実にします。カスタマーサクセスマネージャーは、指定された顧客アカウントに対して、リソースの管理・調整、活動の実行（アカウント戦略の策定、成果達成計画の定義・実行［導入・活用］、アカウント関係管理、課題解決、エスカレーション対応、リード創出によるソリューションやサービスの拡大）を担います。

SAPのファイナンス＆支出管理ソリューション領域は、SAP Cloud ERP、CFOオフィス、調達、Concur、Fieldglass、Tauliaなどの市場をリードする製品群を統合し、Quote-to-Cash、Record-to-Report、Source-to-Payといったプロセス全体をカバーします。CFOの進化するニーズに応えるために設計されており、世界で最も俊敏な企業の財務・業務基盤を支えています。

SAP’s Finance & Spend Management solution area unites market-leading offerings—including SAP Cloud ERP, Office of the CFO, Procurement, Concur, Fieldglass, and Taulia—to deliver end-to-end capabilities across Quote-to-Cash, Record-to-Report, and Source-to-Pay processes. Purpose-built to serve the evolving needs of CFOs, this portfolio powers the financial and operational backbone of the world’s most agile enterprises.

• 顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。
• 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。
• 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。
• データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。
• 顧客アカウントの主要なエスカレーション窓口として対応します。
• コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services

• 営業、プリセールス、サービス、ソリューション／プロダクトマネジメントで3年以上の経験
• クラウドソフトウェアソリューションおよび提供モデル（特にファイナンス・支出管理ソリューション）で5年以上の経験
• ファイナンス・支出管理のビジネスモデル、戦略、業務プロセスの知識・経験が望ましい
• 顧客の課題に対する対応力、経営層との課題ディスカッション経験
• 商談・契約支援スキル
• 関係構築志向、優れたコミュニケーション能力（口頭・非言語）
• サブスクリプションまたは永続ライセンス型ファイナンス・支出管理ソリューションの更新・拡張・アップセル経験
• 顧客状況に応じたリスク軽減戦略の適用能力
• 学士号または同等の資格必須、MBAまたは関連する修士号が望ましい
• 日本語ネイティブまたはそれに準ずるレベル、ビジネスレベルの英語力

• 3+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 5+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred
• Native or near-native fluency in Japanese and business-level English

プロフェッショナルスキル

• ビジネス感覚
• 複雑な問題解決
• 効果的なコミュニケーション
• 顧客志向
• 信頼構築
• 影響力

一般スキル

• 主要業績指標（ KPI ）
• 人工知能（ AI ）
• SaaS （ソフトウェア・アズ・ア・サービス）
• 技術革新
• SAP クラウドスイートポートフォリオ
• クラウド ERP

ロール固有スキル

• カスタマーバリュージャーニー整合
• アカウントガバナンス
• アカウント戦略
• カスタマーサクセスマネジメント
• 顧客維持
• ソリューション導入戦略
• 顧客拡大
• 関係構築
• 技術ソリューション導入
• 異議対応
• ファイナンス・支出管理領域の専門性
• 調達プロセス最適化

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimizatio

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Senior Product Specialist

What you will do

Product Management is responsible for the success, quality, costs, and delivery of a product as defined in the product portfolio.

Functional hands-on

• Builds the product road map and corresponding usage plan.
• Develops and drives the product vision, the road map, and the corresponding usage plan.
• Makes decisions about in-house developments, purchases, or partnerships on product level.
• Ensures the product delivery:
• Prioritizes and describes the product backlog.
• Ensures the delivery of high-quality specifications according to customer and user requirements, to create a competitive advantage for SAP.
• Ensures the delivery of high-quality products under customer requirements, including the completion of expert tests and validation of the planned and implemented scope across the entire product lifecycle (including the product-related non-coded assets).
• Works in close collaboration with other teams, such as release management, production, and governance.
• Coordinates the gathering and integration of feedback from different stakeholders, especially from customers and Solution Management.
• Ensures the maintenance of the product up until a potential handover.
• contributes to efficiency, effectiveness, and process improvement.
• Technologies – SAP BTP, Gen AI Domain, Being part of the Gen AI revolution, knowing about the conversational experience. Having an understanding of SAP Systems like Success factors, S4.

Right attitude

• Team first attitude. Ensure we win together as a team. Work together with other scrum team developers, cross-functional and locational teams or cross lines of business. Remember you are building a solution for the entire suite of SAP applications.
• Processes are proven ways to meet the destination. Be serious about the Agile methodologies and live with it.
• Challenge the status quo. Always challenge the status quo. Always unlearn, relearn. Remember you will be working on cutting-edge technologies every day you see a revolution.
• The innovation mindset
• Utilize the hype around Gen AI, Business AI and Joule. You will be in the best place to work on cutting-edge technologies where things are rapidly evolving every day. Ensure you ride in the waves. Bring new ideas, concepts and prototypes in the cutting-edge technologies’ alignment with the strategy.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

カスタマーサクセスマネージャーは、SAPの顧客と連携し、購入済みソリューションおよびサクセスサービスの活用を通じて、価値実現を加速し、ビジネス成果の達成を確実にします。カスタマーサクセスマネージャーは、指定された顧客アカウントに対して、リソースの管理・調整、活動の実行（アカウント戦略の策定、成果達成計画の定義・実行［導入・活用］、アカウント関係管理、課題解決、エスカレーション対応、リード創出によるソリューションやサービスの拡大）を担います。

SAPのファイナンス＆支出管理ソリューション領域は、SAP Cloud ERP、CFOオフィス、調達、Concur、Fieldglass、Tauliaなどの市場をリードする製品群を統合し、Quote-to-Cash、Record-to-Report、Source-to-Payといったプロセス全体をカバーします。CFOの進化するニーズに応えるために設計されており、世界で最も俊敏な企業の財務・業務基盤を支えています。

SAP’s Finance & Spend Management solution area unites market-leading offerings—including SAP Cloud ERP, Office of the CFO, Procurement, Concur, Fieldglass, and Taulia—to deliver end-to-end capabilities across Quote-to-Cash, Record-to-Report, and Source-to-Pay processes. Purpose-built to serve the evolving needs of CFOs, this portfolio powers the financial and operational backbone of the world’s most agile enterprises.

• 顧客と積極的に関わり、SAPソリューションによる生涯価値と成功を実現します。この役割は、価値実現を加速し、重要な活動を調整し、顧客満足度と成長を促進し、解約リスクを最小化します。
• 顧客成果を推進するアカウント戦略・活用計画を策定・実行し、サブスクリプションの更新につなげます。
• 財務・調達分野の顧客経営層と信頼関係を築き、信頼されるアドバイザーとなります。
• データやツールを活用し、顧客のビジネス目標に基づく採用・活用活動を管理します（リレーションシップ評価、成果達成計画など）。
• 顧客アカウントの主要なエスカレーション窓口として対応します。
• コミュニティ連携や拡張機会の特定を通じて、ライセンスやサービスの拡大による継続的な価値と成長を推進します。

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers in finance and procurement domains
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans
• Act as primary point of escalation for customers account issues
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services

• 営業、プリセールス、サービス、ソリューション／プロダクトマネジメントで8年以上の経験
• クラウドソフトウェアソリューションおよび提供モデル（特にファイナンス・支出管理ソリューション）で10年以上の経験
• 財務・調達分野の経営層との関係構築力・エグゼクティブプレゼンス
• ファイナンス・支出管理のビジネスモデル、戦略、業務プロセスの知識・経験が望ましい
• 顧客の課題に対する対応力、経営層との課題ディスカッション経験
• 商談・契約支援スキル
• 関係構築志向、優れたコミュニケーション能力（口頭・非言語）
• サブスクリプションまたは永続ライセンス型ファイナンス・支出管理ソリューションの更新・拡張・アップセル経験
• 顧客状況に応じたリスク軽減戦略の適用能力
• 学士号または同等の資格必須、MBAまたは関連する修士号が望ましい
• 日本語ネイティブまたはそれに準ずるレベル、ビジネスレベルの英語力

• 8+ years’ experience in Sales, Pre-Sales, Services or Solution/Product Management
• 10+ years’ experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives
• Proven ability to handle difficult customer situations and discuss challenges with customer executives
• Commercial/deal support skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
• Ability to apply risk-mitigation strategies to customer situations
• Bachelor's degree or equivalent required
• MBA or related post-Bachelor qualification is preferred
• Native or near-native fluency in Japanese and business-level English

プロフェッショナルスキル

• ビジネス感覚
• 複雑な問題解決
• 効果的なコミュニケーション
• 顧客志向
• 信頼構築
• 影響力

一般スキル

• 主要業績指標（ KPI ）
• 人工知能（ AI ）
• SaaS （ソフトウェア・アズ・ア・サービス）
• 技術革新
• SAP クラウドスイートポートフォリオ
• クラウド ERP

ロール固有スキル

• カスタマーバリュージャーニー整合
• アカウントガバナンス
• アカウント戦略
• カスタマーサクセスマネジメント
• 顧客維持
• ソリューション導入戦略
• 顧客拡大
• 関係構築
• 技術ソリューション導入
• 異議対応
• ファイナンス・支出管理領域の専門性
• 調達プロセス最適化

Professional Skills

• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

Tech Industry & SAP General Skills

• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• Cloud ERP

Role Specific Skills

• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Solution Adoption Strategy
• Customer Expansion
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections
• Finance and Spend Management Domain Expertise
• Procurement Process Optimization

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you`ll do:

As part of our team, you will ensure the delivery of high-quality software and content by

• Developing and executing comprehensive software test plans.
• Creating and maintaining test standards, procedures, and documentation.
• Analyzing test results to identify issues and recommending corrective actions.
• Collaborating with development engineers to resolve problems effectively.
• Implementing and monitoring quality checks within content pipelines.
• Defining key performance indicators (KPIs) and conditions for automated quality tests.

What you bring:

We’re looking for a quality-focused professional with

• Solid knowledge of SAP’s product standard framework and requirements.
• Familiarity with SAP’s Quality Management System (QMS), corporate requirements, and ISO standards.
• Experience working in an agile/scrum mode to adapt to changing project needs
• Experience in at least one of the automation tool like Selenium with Java/Python is needed
• Familiarity with version controls in GitHub & Jenkins tool
• Hands on experience in Test management tools like Jira - xRay or GTP and Bug tracking tools
• Understanding on CI/CD pipeline for integration tests
• Ability to perform Root Cause Analysis of bugs
• Experience in a Security Expert role (a plus).
• Strong interpersonal and persuasive skills to influence others without formal authority.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:ERP, Cloud, QA, Quality Assurance, Database, Technology, Quality

•  Serve as the subject matter expert on SAP Fieldglass, guiding clients through the implementation and optimization processes.
•  Analyze client requirements and develop tailored solutions that align with their business objectives.
•  Lead discovery and design sessions to capture business needs and translate them into technical specifications.
•  Collaborate with internal teams, including Sales, Implementation, and Support, to ensure seamless delivery of services.
•  Conduct training sessions and workshops to empower clients to fully utilize Fieldglass functionalities.
•  Stay abreast of industry trends, new features, and updates within the Fieldglass ecosystem.
•  Foster long-term relationships with clients, providing ongoing support and guidance post-implementation.•  Bachelor’s degree in Business, Information Technology, or a related field; MBA or related advanced degree is a plus.
•  Minimum of 5 years of experience working with SAP Fieldglass or other vendor management systems, with a deep understanding of contingent workforce management.
•  Proven track record of delivering complex technical solutions and consulting services to enterprise-level clients.
•  Strong analytical and problem-solving skills, with the ability to think strategically and offer practical solutions.
•  Excellent communication and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.
•  Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
•  Certifications in Fieldglass or related technologies are highly desirable.•  Be part of a forward-thinking company dedicated to innovation and excellence.
•  Collaborate with a talented and passionate team that values professional growth and development.
•  Enjoy a flexible work environment with opportunities for remote and hybrid work arrangements.
•  Receive a competitive salary, comprehensive benefits package, and performance-based incentives.
•  Gain exposure to a variety of industries and work with leading global companies.How to Apply:

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Job Segment:ERP, SAP, Cloud, Pre-Sales, MBA, Technology, Sales, Management