Commercial Business Partner German Limited Full-time jobs at Sap in Japan, Ota

What You'll Do

As Development Expert, you will

· Understand current and target technical strategy, product roadmaps and deliver solutions that are in-line with them

· Collaborate with Senior and Success Factors Central Architects to architect and design solutions that meet functional and non-functional requirements (with emphasis on security, scalability, and maintainability)

· Coach team members to become proficient in development & quality processes, and technologies used in the team, thereby increasing expertise and productivity

· Continuously improve designs and implementations along with contributing significantly to the technical road map

· Trouble shoot critical production issue

What You Bring

o About 12-15 years’ work experience in building highly scalable enterprise cloud products

o Bachelor’s in computer science engineering or Technology (BE/BTech) or allied branches

o Fundamentally strong in Computer science concepts – Data structures, Algorithms, Distributed computing

o Must have experience in design and development of highly scalable cloud native applications using Java/JEE, Spring

o Expertise in latest architectures/design concepts like Domain Driven Design, Microservices (monolith to microservices), Event Driven programming (Kafka), CQRS among others.

o Strong in any RDBMS, including SQL performance tuning

o Working knowledge any of the public cloud (preferably Azure)

o Knowledge of containers and CI/CD

o Knowledge of various security standards like OWASP, OAuth, JWT etc

o Agile software development, including code refactoring, modularization, testability (including non-functional requirements) is must

o Must possess service-ownership mindset

demand mode. This entry-level associate will also assist the regional teams with administrative responsibilities and tasks to further optimize the customer engagement, with the ultimate goal of retaining and expanding our customer base

Further responsibilities:

• Help customers on-demand with support and guidance with their SAP cloud products
• Orchestrate with internal stakeholders to help customer unlock value realization

• Utilize the customer success platform Gainsight to manage outreach, track engagement, and ensure timely follow-up with customers
• Drive or contribute to internal strategic projects aimed at scaling Digital Customer Success operations, optimizing processes, or enhancing tools and programs

• Proactively target customers to increase consumption and/or identify cross-sell and upsell opportunities
• Assist customers reactively with inbound inquiries
• Contribute to improve overall Net Promoter Score (NPS) & accelerate SAP’s reference pipeline.

Previous experience working with SAP cloud SaaS solutions like S4 Hana Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus

Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment

Excellent listening, written and oral communication skills

This job requires bilingual language proficiency (English/German

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

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EOE AA M/F/Vet/Disability:

Requisition ID: 428530 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Summary & Role Information:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

Key responsibilities and tasks:

• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
• Analyze current landscape setups and come up with proposals for improvement
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team

:

• 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
• Knowledge on HANA and the underlying infrastructure is beneficial
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

About the team:

Location: future employee could be located either in Timisoara or Bucharest office

​

EOE AA M/F/Vet/Disability:

Requisition ID: 428529 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

• Analyze your territory and develop a strategy, along with concrete tactics, to successfully execute on your KPIs (sourced, nurtured & closed pipeline)
• Drive demand generation in collaboration with sales, partners and marketing in SAP´s Growth Business
• Co-design and execute on outbound activities to build relationships with new and existing customers: social selling, cold-/warm-calling, participation in online and onsite events, etc.
• Develop SAP product/technology expertise AND understand our customers' business in order to have meaningful conversations and build sustainable relationships with customers
• Have a passion for leveraging new tools to improve productivity and impact: Generative AI, Social selling, tools to analyze and understand your territory
What you bring• The most important criterium is the right mindset: proactivity, optimism and grit. You take end-to-end accountability for your success; you focus on solutions, not problems; you are eager to continuously learn and improve your craft.
• Motivation to pick up the phone and talk to your customers required, experience in (cold) calling a bonus
• Prior experience in professional social selling, sales, business development or B2B marketing role or comparable
• (Bonus points for) existing customer and or partner relationships via own social media activities and/or ambition to develop yourself into a trusted advisor
• Strong team player and ability to perform in a dynamic and results-oriented environment
• Bachelor equivalent mandatory, preferably in Business, Marketing or IT-related discipline, Master equivalent preferable
• German & English speaker mandatory

Key Responsibilities:

· Create engaging, user-centered content designs by closely collaborating with developers, user assistance (UA) writers, product managers, and other stakeholders.

· Advocate for the user by conducting early testing of new technologies, ensuring an intuitive and smooth user experience.

· Define, review, and refine UI texts and in-app enablement content to ensure clarity, purpose, and alignment with our writing guidelines and standards.

· Investigate and explore AI use cases to actively shape the role of AI within the user experience.

· Ensure technical accuracy and usability of content, adhering to established standards and guidelines.

· Contribute to cross-department initiatives focused on enhancing quality, improving tools, streamlining processes, and fostering collaboration.

· Utilize usage data, user feedback, and insights to inform and guide design and writing decisions.

What you bring:

· University degree in design, communications, new media, or a related subject

· Fluent in English

· Several years (4+) of experience creating enablement content for software solutions

· Familiarity with databases or data management tools is a plus

· Proven ability to manage various deliverables in parallel with multiple stakeholders under tight deadlines

· Enjoy contact with people and passing on your knowledge to others

· Dependable, helpful, and you value knowledge sharing with colleagueс

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.