Cloud Infrastructure Service Optimization Specialist jobs at Sap in Japan, Ota

What you'll doWe are looking for a highly motivated and technically strong Senior DevOps Engineer (T3) to join our SAT team. This role is focused on designing, building, and maintaining CI/CD pipelines, managing Kubernetes-based deployments, and supporting Linux-based infrastructure that powers our sovereign cloud automation landscape.As a key contributor, you will work closely with development, security, and operations teams to ensure stable, secure, and scalable delivery pipelines and infrastructure automation

• Design, develop, and maintain CI/CD pipelines to automate deployment and testing across cloud-native environments
• Build and manage Kubernetes clusters, ensuring reliability, scalability, and compliance with sovereign requirements
• Administer and troubleshoot Linux-based infrastructure supporting SAT tooling and automation services
• Collaborate with development and architecture teams to containerize applications, manage Helm charts, and implement GitOps workflows
• Monitor system performance and proactively resolve issues to ensure platform availability and efficiency
• Contribute to the automation of infrastructure provisioning and service configuration using tools like Terraform, Ansible, or Helm
• Support integration and observability efforts using platforms such as Dynatrace, Prometheus, or Grafana

What you bring

• Minimum 6 years of experience in DevOps, Site Reliability Engineering, or Infrastructure Automation roles
• Strong hands-on experience with:
  • Kubernetes (setup, operations, Helm, RBAC, namespaces
  • Linux system administration (Ubuntu, RHEL, or similar)
  • CI/CD tools like GitLab CI, Jenkins, ArgoCD, or similar
• Solid understanding of Docker, container orchestration, and deployment strategies
• Experience with Git-based workflows, scripting (Shell, Python), and YAML/JSON configuration
• Familiarity with Agile/Scrum methodology and tools like JIRA, Confluence, and GitHu
• Willingness to go through personal security clearance (Government process)

Preferred Skills

• Experience working in multi-cloud environments (AWS, Azure, OpenStack)
• Familiarity with Terraform, Ansible, and infrastructure-as-code practices
• Exposure to security and compliance automation in regulated environments
• Basic understanding of networking, DNS, firewalls, and proxy configurations
• Knowledge of observability tooling such as Dynatrace, Prometheus, or Grafana is a plus
• Previous experience in Sovereign Cloud or public sector cloud environments is advantageous
  

This position can also be filled as a part time position.

Job Segment:Cloud, Linux, Testing, Engineer, ERP, Technology, Engineering

As an EOS Execution Service Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

What you bring

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
• Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
• Experience in working with Linux pacemaker environment is added advantage.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Working knowledge of Business Object Products (BOBI, BODS etc)
• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
• Basic knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework would be beneficial.
• Strong customer service focus with customer first Mindset.

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

What you’ll doAs a (Associate) Developer (f/m/d) you will work in a highly motivated agile development team according to Scrum. You will take over responsibility for design, implementation, test and maintenance. You contribute to architecture and concept definition depending on your experience. You have the chance to continuously enhance your knowledge and keep up with the latest technology trends.
What you bring

• Good to excellent bachelor’s or master’s degree in one of the following or related areas: Information Technology, Computer Science, Business Informatics, Mathematics, Engineering, Physics or Business Administration with a focus on Information Technology
• Software development/programming skills e.g. in ABAP and/or Java, Java Script, SAP UI5
• Fluent English communication skills, both written and oral, German communication skills would be a plus
• Strong team player with cross-cultural awareness
• Analytical and problem-solving skills
• Interest for financial business processes

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Developer, ERP, Cloud, Testing, Computer Science, Technology

Senior Product Specialist

What you will do

Product Management is responsible for the success, quality, costs, and delivery of a product as defined in the product portfolio.

Functional hands-on

• Builds the product road map and corresponding usage plan.
• Develops and drives the product vision, the road map, and the corresponding usage plan.
• Makes decisions about in-house developments, purchases, or partnerships on product level.
• Ensures the product delivery:
• Prioritizes and describes the product backlog.
• Ensures the delivery of high-quality specifications according to customer and user requirements, to create a competitive advantage for SAP.
• Ensures the delivery of high-quality products under customer requirements, including the completion of expert tests and validation of the planned and implemented scope across the entire product lifecycle (including the product-related non-coded assets).
• Works in close collaboration with other teams, such as release management, production, and governance.
• Coordinates the gathering and integration of feedback from different stakeholders, especially from customers and Solution Management.
• Ensures the maintenance of the product up until a potential handover.
• contributes to efficiency, effectiveness, and process improvement.
• Technologies – SAP BTP, Gen AI Domain, Being part of the Gen AI revolution, knowing about the conversational experience. Having an understanding of SAP Systems like Success factors, S4.

Right attitude

• Team first attitude. Ensure we win together as a team. Work together with other scrum team developers, cross-functional and locational teams or cross lines of business. Remember you are building a solution for the entire suite of SAP applications.
• Processes are proven ways to meet the destination. Be serious about the Agile methodologies and live with it.
• Challenge the status quo. Always challenge the status quo. Always unlearn, relearn. Remember you will be working on cutting-edge technologies every day you see a revolution.
• The innovation mindset
• Utilize the hype around Gen AI, Business AI and Joule. You will be in the best place to work on cutting-edge technologies where things are rapidly evolving every day. Ensure you ride in the waves. Bring new ideas, concepts and prototypes in the cutting-edge technologies’ alignment with the strategy.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

As a Senior Software Development Engineer on our team, you will:

• Solve complex problems and design systems that enable best-in-class operation of SAP Concur’s cloud services and communications with our customers.
• Develop across the full-stack on a variety of technologies including Python, Lambda, Boto client, SQS, Sceptre, Cloud Custodian, Dynamo, Docker containers, Kubernetes and AWS ECS.
• Leverage the latest and greatest AWS Cloud technologies as you build and innovate.
• Embrace end-to-end ownership and DevOps practices: architect, design, code, test, deploy and monitor your software in providing direct value to our customers.
• Cooperate with and mentor other engineers and product owners in an ever-evolving, agile environment.
• Learn, as we move fast and are unafraid to venture into the unknown.
• Be part of a team that owns products, tools and services that help other teams deliver better software and improve our relationship with customers

In order to accomplish this, you will need:

• A solid understanding and experience with software development principles and practices.
• A passion for maintaining high-quality, robust and scalable services.
• Good analytical and design skills – you should be able to think about problems broadly and deeply.
• Attention to details and strive for excellence in the quality of code you produce.
• A high degree of intellectual curiosity and a lack of fear for learning something new. You should be open to learning from others and also willing to help mentor and teach

QUALIFICATIONS & SKILLS:

• BS or MS in Computer Science, Computer Engineering, or related field
• Software development experience with a solid understanding of the full software stack
• Strong experience with AWS stack. Lambda, S3, SNS, SQS, IAM
• Knowledge of container technologies: Docker, Kubernetes
• Cloud Custodian development experience is a plus
• Proven experience coding object-oriented and modularized software
• Experience building scalable, reliable, and high-performing software systems
• Solid Linux and/or Unix skills
• Experience with RESTful API design and service operation
• Must have excellent verbal and communication skill

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What you`ll do:

As part of our team, you will ensure the delivery of high-quality software and content by

• Developing and executing comprehensive software test plans.
• Creating and maintaining test standards, procedures, and documentation.
• Analyzing test results to identify issues and recommending corrective actions.
• Collaborating with development engineers to resolve problems effectively.
• Implementing and monitoring quality checks within content pipelines.
• Defining key performance indicators (KPIs) and conditions for automated quality tests.

What you bring:

We’re looking for a quality-focused professional with

• Solid knowledge of SAP’s product standard framework and requirements.
• Familiarity with SAP’s Quality Management System (QMS), corporate requirements, and ISO standards.
• Experience working in an agile/scrum mode to adapt to changing project needs
• Experience in at least one of the automation tool like Selenium with Java/Python is needed
• Familiarity with version controls in GitHub & Jenkins tool
• Hands on experience in Test management tools like Jira - xRay or GTP and Bug tracking tools
• Understanding on CI/CD pipeline for integration tests
• Ability to perform Root Cause Analysis of bugs
• Experience in a Security Expert role (a plus).
• Strong interpersonal and persuasive skills to influence others without formal authority.

Our inclusion promise

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:ERP, Cloud, QA, Quality Assurance, Database, Technology, Quality

•  Serve as the subject matter expert on SAP Fieldglass, guiding clients through the implementation and optimization processes.
•  Analyze client requirements and develop tailored solutions that align with their business objectives.
•  Lead discovery and design sessions to capture business needs and translate them into technical specifications.
•  Collaborate with internal teams, including Sales, Implementation, and Support, to ensure seamless delivery of services.
•  Conduct training sessions and workshops to empower clients to fully utilize Fieldglass functionalities.
•  Stay abreast of industry trends, new features, and updates within the Fieldglass ecosystem.
•  Foster long-term relationships with clients, providing ongoing support and guidance post-implementation.•  Bachelor’s degree in Business, Information Technology, or a related field; MBA or related advanced degree is a plus.
•  Minimum of 5 years of experience working with SAP Fieldglass or other vendor management systems, with a deep understanding of contingent workforce management.
•  Proven track record of delivering complex technical solutions and consulting services to enterprise-level clients.
•  Strong analytical and problem-solving skills, with the ability to think strategically and offer practical solutions.
•  Excellent communication and interpersonal skills, with the ability to articulate complex concepts to diverse audiences.
•  Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
•  Certifications in Fieldglass or related technologies are highly desirable.•  Be part of a forward-thinking company dedicated to innovation and excellence.
•  Collaborate with a talented and passionate team that values professional growth and development.
•  Enjoy a flexible work environment with opportunities for remote and hybrid work arrangements.
•  Receive a competitive salary, comprehensive benefits package, and performance-based incentives.
•  Gain exposure to a variety of industries and work with leading global companies.How to Apply:

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Job Segment:ERP, SAP, Cloud, Pre-Sales, MBA, Technology, Sales, Management