Maintenance & De-escalation Lead jobs at Sap in India, Bengaluru
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India
Bengaluru
14 jobs found
10.08.2024
SAP
SAP Maintenance & De-escalation Lead India, Karnataka, Bengaluru
Minimum 12 years of experience. Serve as the Single Point of Contact (SPOC) for all maintenance and escalation-related actions. Monitor and ensure adherence to maintenance KPIs such as MPT, ORT,...
9+ years of professional IT experience, out of which minimum 5 years in IT Infrastructure functions. Experience in a previous Support, Consulting, Engineering, or leadership role. Strong communication skills, ability...
4+ years of professional IT experience, out of which minimum 2 years in IT Infrastructure functions. Experience in a previous Support, Consulting, Engineering, or leadership role. Strong communication skills, ability...
Technical build data preparation and planning. Provisioning orchestration including integrations to customer facing tools (ticketing, handover to customer). As an app owner you become responsible for one of those apps...
BE/ME/MTech/MCA/BCA from recognized institutions (Regular/Full - Time education). 7-10 years of work experience. Expert knowledge in system performance, SAP software logistics, client copy and ABAP system setup are a must....
Proactively identify and assess problems by analysing incident trends, monitoring service performance, and collaborating with Incident Management teams. Conduct root cause analysis (RCA) to determine the underlying causes of recurring...
Work closely with respective regional or MU solution center during solutioning phase and ensure the deliverables are aligned with MU & customer requirements. Making the optimum use of ASC portfolio...
Minimum 12 years of experience. Serve as the Single Point of Contact (SPOC) for all maintenance and escalation-related actions. Monitor and ensure adherence to maintenance KPIs such as MPT, ORT,...
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