Customer Success Manager - Sap Academy jobs at Sap in Germany

EXPECTATIONS AND TASKS

• Design, develop, and maintain cloud-based applications for Supply Chain Planning using ABAP and HANA.
• Collaborate with architects, product managers, and team members to translate business requirements into technical solutions.
• Ensure code quality, scalability, and performance through best practices and code reviews.
• Contribute to continuous integration and delivery pipelines, fostering a DevOps mindset in the team.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

• University degree in Computer Science, Engineering, or a related field.
• Proven track record in ABAP, SQL, and experience with HANA-based development.
• Familiarity with agile methodologies and CI/CD pipelines.
• Analytical thinking, problem-solving attitude, and good communication skills.
• Interest in technology and eagerness to learn and apply new skills
• Supply Chain or ERP Production Planning related business knowledge

WORK EXPERIENCE

5 years+ of experience in software development in the related field. Experience with cloud applications and working in agile teams.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

Job Segment:Developer, Engineer, Cloud, Supply Chain, ERP, Technology, Engineering, Operations

EXPECTATIONS AND TASKS

Subscription Revenue:

Annual Revenue – Achieve/exceed quota targets.

Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.

Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. Keep pipeline current and moving up the pipeline curve.

Pipeline partnerships – Leverage support organizations including Marketing, Inside sales, Partners and channels to funnel pipeline into the assigned territory.

Advance and close sales opportunities - through the successful execution of the sales strategy and roadmap.

Sales Excellence

Utilize best practice sales models.

WORK EXPERIENCE

10+ years of experience in sales of complex business software / IT solutions

Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor equivalent

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
  

Solution areas focus:

Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier managemer)

What You Bring

• 2 - 3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and Spanish to effectively engage with our global and local network

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the

planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Job Overview:

Responsibilities:

• Subject Matter Expert: Be the key advocate for partner digital marketing initiatives, ensuring consistent communication of goals and progress to senior leadership.
• Content Creation and Strategy: Collaborate with content teams to develop engaging and relevant content for web, blogs, email, social media, and paid ads.
• Project Management: Own and track multiple digital marketing projects at once, focusing on business impact and partner experience.
• Enhance the partner digital experience, ensuring seamless integration into SAP’s digital customer journey for optimized engagement and demand generation
• Drive marketing strategy for the partner portal platform, ensuring clear articulation of partner value and consistent positioning in collaboration with the Partner Ecosystem Success and CPIT teams.
• Create and execute global marketing campaigns and enablement materials that promote adoption, usage, and awareness of key portal features, updates, and partner resources.
• Serve as the strategic marketing liaison between marketing teams, translating partner platform capabilities into useful marketing opportunities with our partners as the audience.

Qualifications and skills:

• College degree (marketing or communications discipline preferred)
• 7+ years of relevant experience
• Deep knowledge of partner marketing, including partner programs and execution
• Background in web and/or customer journey work expected
• Strong cross-functional collaboration skills required, with experience
• Strong organizational and multitasking proficiency with the ability to manage several projects at once.
• Excellent writing, presentation and communication skills
• Background in brand marketing or recruitment a plus

We win with inclusion

Seattle
Bellevue

Work Area: Information TechnologyCareer Status: Professional
Employment Type: Limited Full Time
Career Level: T3
Hiring Manager: Jorge Marzolla
Recruiter Name: Thais Nadim

Key Responsibilities:

• Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
• Be part of the SAP overall governance model set up for each customer.
• Active internal and external stakeholder management.
• Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
• Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
• Introduce managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
• Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
• Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
• Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
• Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
• Guide customers on key topics like Business Continuity, Security & Compliance.
• Maintain customer satisfaction through proactive issue mitigation and escalation management.
• Support customer critical situations and de-escalations
• Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals and other revenue leakage possibilities.

Education and Qualifications:

• Bachelor’s degree or higher in Information Management, Information Technology, Computer Science, Computer Engineering, or related fields.
• High proficiency in customer communications and presentations.
• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
• Proficiency in English is mandatory; Portuguese is a plus.

Work Experience:

• Strong hands-on experience of SAP Technical Administration with SAP Basis skills.
• Customer-facing SAP Technical Consulting experience.
• Experience in solution design, enterprise architecture, and SAP implementation it’s a plus
• Knowledge of SAP RISE or ECS experience is advantageous.
• Experience in technical project planning, implementation, and configuration it’s a plus.

Skills and Competencies:

• Strong background in SAP solutions, technology, and products, and cloud technology.
• Required ability to work effectively as part of a virtual, dynamic, and dispersed team. Mandatory.
• Good understanding of cloud architecture and IT technical infrastructure.
• Strong customer focus, networking, relationship-building, and problem-solving skills. Essential.
• Must have. Competency in managing multiple engagements.

Preferred Skills:

• Certifications in SAP Basis/Application/ABAP, Project Management, or Hyperscalers (Azure/AWS/GCP).
• Knowledge of Project Management, IT Service Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

• High interest in cloud topics and motivation to learn.
• Excellent communication skills and experience in customer-facing roles
• Ability to switch communication styles for technical and non-technical audiences.
• Pro-active problem-solving attitude and customer-first mindset.
• Experience working in international and global virtual matrix organizations

Successful candidates might be required to undergo a background verification with an external vendor.

EXPECTATIONS AND TASKS

• Senior SAP Basis Administrator works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Serve as an escalation point for technical issues related to the EOS customer landscape.
• Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
• Sound working knowledge in Linux Clusters is essential skill.
• Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal communication skills in English.

WORK EXPERIENCE

• Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
• Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
• Advanced technical background in Linux-based server operating systems
• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

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What You Bring

We are planning a practical and immersive portion of our program, which will have participants spend between 4 and 6 weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note that this is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process