Business Services Senior Consultant jobs at Sap in Germany, Potsdam

The Role:

As an Enhanced Operations Service Specialist - you are responsible for:

1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
2. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
3. Root Cause analysis for Service requests execution failures, Repetitive failures, Long running incidents, Customers and systems triggering repetitive alerts, and other issues – continuous improvement methodologies
4. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
5. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
6. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
7. Process improvement initiatives for daily operational activities
8. Streamline standard operating procedures by focussing on automation enhancements.
9. Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.

The Role Requirement:

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

​

What you'll do

To succeed in this position, you must be able to:

• Design, develop, test, deploy, and maintain microservices in the cloud (think 24x7x365, millions of users, terabytes of data)
• Have high standards on usability, scalability, resiliency, and security and hold the same standards for fellow engineers.
• Demonstrate strong technical, business, and methodological leadership.
• Internalize business requirements and solve them with beautifully engineered solutions.
• Troubleshoot and resolve production issues on demand.
• Mentor junior developers and help the team succeed.
• Internalize business requirements and solve them with beautifully engineered solutions.
• Take initiatives and drive topics to resolution.

What you bring

• Bachelor's or Master’s degree in Computer Science, Information Technology, Engineering or a related field.
• 3+ years of experience working on cloud-based or on-demand software solutions.
• Excellent OOD, Java, and SQL skills.
• Excellent verbal and written communication skills in English.
• Experience with REST/XML/JSON, Kafka, Spring Boot, Maven, Jenkins, GitHub.
• Experience working with Unix/Linux environments.
• Experience with cloud technologies such as AWS, Google Cloud, Azure, Kubernetes, Docker etc.
• Experience with SAP technologies such as BTP, CAP/CDS, Fiori Elements/UI5, Kyma, HANA, S4/HANA a plus but not required.
• Domain knowledge in Supply Chain a plus but not required.

Job Segment:Supply Chain, Cloud, ERP, Developer, Testing, Operations, Technology

What you'll do

• Act as Integration consultant to analyze, design, develop and test integrations using SAP BTP Cloud Integration (CI) suite and SAP Process Orchestration (PO) to support multiple projects using integration technologies with clean core mindset and experience.
• Migration of Integration landscape from SAP PO to BTP Cloud Integration suite
• Develop skill and competency on latest business models, solutions and technologies relevant in the area of responsibility.
• Able to set up development guidelines and methodologies.
• Provide training/knowledge transfer to clients for technical and non-technical audiences.
• Work with SAP business teams and ensure that projects utilize the appropriate Integration patterns and standards.
• Support pre-sales activities.
• Own / Acquire relevant SAP Business AI skills to position / deliver SAP’s AI offerings to our customers.
• Enhance adoption/ consumption of various SAP AI offerings in customer use cases.

Mandatory

• University degree (B.E / B.Tech / M.Tech / MS / MCA) fulltime
• 6 to 10 years (Consultant) of SAP consulting experience working with implementations and integration projects
• Team lead capacity to deliver small or big development teams.
• Strong Hands on experience in developing custom Interfaces with BTP Cloud Integration suite.
• Integration suite along with configuring standard content for Cloud Solutions (SFSF, ARIBA, C4C, Concur, Fieldglass)
• Should be able work independently on the Design, Build and Test activity
• Curiosity and fast learning of new technical components and concepts
• Strong verbal and written communication skills
• Ability to interact with teams in other geographical locations
• Ability to understand and master new technologies quickly.
• Have natural curiosity and willingness to learn and explore new areas, be open for new approaches, and think outside of the box.
• Self-organized, and good in structuring complex tasks.

Optional

• Knowledge and experience in SAP Integration Suite (API Management, EM, Open Connectors, Integration Advisor)
• Experience in security concepts such as SSL, OAuth, SAML, JWT, SSH.
• Experience in ABAP and or Java languages is nice to have.

​

WHAT YOU'LL DO

Key tasks comprise the following:

• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick-off for customers
• Contributes to onboarding/transitioning customers to ECS
• Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
• Supports in de-escalations of critical customer situations
• Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
• Executes technical feasibility studies/solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
• Executes and supports problem management and continuous improvement
• Support customer satisfaction surveys
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
• Supports in reviewing account status and analysing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.
• Multi-language support for PCE customers worldwide.

WHAT YOU'LL BRING

• 1 - 3 years of work experience as SAP technical consultant with 1-2 years in a customer-facing role (consulting, IT support, IT services, etc.)
• Must have exposure to SAP Basis unless if you have strong language proficiency in Korean, Japanese
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• Hands on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers is preferred
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• An individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong knowledge of IT Service Management, SAP S/4 HANA, Azure/ AWS /GCP and SAP Application is preferred
• Good understanding of ECSs operations infrastructure, processes, and automation tools like SPC, TIC, etc. is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how is a plus
• Understanding of escalation handling and procedures is a plus
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English (Written and verbal), Japanese and Korean language is plus

​

The Role:

As an Enhanced Operations Service Specialist - you are responsible for:

1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
2. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
3. Root Cause analysis for Service requests execution failures, Repetitive failures, Long running incidents, Customers and systems triggering repetitive alerts, and other issues – continuous improvement methodologies
4. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
5. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
6. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
7. Process improvement initiatives for daily operational activities
8. Streamline standard operating procedures by focussing on automation enhancements.
9. Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.

The Role Requirement:

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

​

PURPOSE AND OBJECTIVES

A small disclaimer: we don’t work as data scientists analyzing or extracting data, but we build a platform that allows this.

WHAT YOU'LL DO

As a Senior Developer, you will be responsible for the design, coding, testing, and quality assurance in a development team. You will assess and solve issues in new or existing code and work with high attention to detail, reliability, and efficiency. You will collaborate closely with your team members to ensure success. In your day-to-day, your tasks will be:

• Work on design, coding, and quality assurance tasks related to specific product features.
• Development activities.
• Work in an agile team that uses the Scrum framework to self-organize and work towards the development goals.
• Mentor and guide junior developers to foster their professional development and growth.
• Support Product Owners and Architects on technical discussions
• Help to build PoCs and research possible technical solutions

Required skills:

• Bachelor's degree in any of the following areas: Computer Science, Systems Analysis, Information Technology, Mathematics, Physics, Engineering.
• Advanced or fluent English.
• Excellent programming skills and knowledge of algorithms, data structures, space, and run-time complexity (Big-O notation).
• Willingness to take ownership, drive new developments, and work creatively on challenging and groundbreaking tasks in accordance with the highest technical standards, plus a high level of commitment, team spirit, flexibility, and initiative.
• Ability to troubleshoot complex software issues leveraging technical and product skills.
• Familiarity with design patterns, Clean Code, Continuous integration/continuous delivery (CI/CD), Code review and Test-driven development (TDD) is desired.
• Knowledge of software quality assurance and test methodologies, including unit testing and integration
• testing.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new areas of knowledge.
• Experience with cloud development.

• Experience with Go or Java development.
• Experience with CI/CD.

LEARNING OPPORTUNITIES
• By joining our team, you will be exposed to the latest technologies and work with world-class developers who
will take your professional skills to the next level.
• You will learn about state-of-the-art cloud deployment technologies like Docker and Kubernetes.
• You will learn how continuous integration works in a global development environment.
• You will have the opportunity to develop distributed applications that run in cluster mode.

You will work with your team on the SAP HANA Cloud & Datalakehouse/Big Data Fabric Services. This product helps our customers access data from anywhere. The Big Data Fabric Services team is responsible for:

• Extend and complete the SAP Data Platform with big data technologies to support different SAP Lines of Business.
• Leverage Apache Spark and Object store technology to provide scalable and cost-effective computing and storage services for big data ingestion, processing, and sharing.
• Integrate into SAP BTP and HANA Cloud & Data Lakehouse to offer unified development and deployment experience for different SAP Lines of Business.
• Assure multi-tenancy and secure data processing.I

​

Job Segment:Cloud, Testing, Developer, ERP, QA, Technology, Quality