Jobs at Sap in Germany, Potsdam

The Role:

As an Enhanced Operations Service Specialist - you are responsible for:

1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
2. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
3. Root Cause analysis for Service requests execution failures, Repetitive failures, Long running incidents, Customers and systems triggering repetitive alerts, and other issues – continuous improvement methodologies
4. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
5. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
6. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
7. Process improvement initiatives for daily operational activities
8. Streamline standard operating procedures by focussing on automation enhancements.
9. Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.

The Role Requirement:

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationship.
• Strong customer service focus
• Very good English language skill.

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What you'll do

To succeed in this position, you must be able to:

• Design, develop, test, deploy, and maintain microservices in the cloud (think 24x7x365, millions of users, terabytes of data)
• Have high standards on usability, scalability, resiliency, and security and hold the same standards for fellow engineers.
• Demonstrate strong technical, business, and methodological leadership.
• Internalize business requirements and solve them with beautifully engineered solutions.
• Troubleshoot and resolve production issues on demand.
• Mentor junior developers and help the team succeed.
• Internalize business requirements and solve them with beautifully engineered solutions.
• Take initiatives and drive topics to resolution.

What you bring

• Bachelor's or Master’s degree in Computer Science, Information Technology, Engineering or a related field.
• 3+ years of experience working on cloud-based or on-demand software solutions.
• Excellent OOD, Java, and SQL skills.
• Excellent verbal and written communication skills in English.
• Experience with REST/XML/JSON, Kafka, Spring Boot, Maven, Jenkins, GitHub.
• Experience working with Unix/Linux environments.
• Experience with cloud technologies such as AWS, Google Cloud, Azure, Kubernetes, Docker etc.
• Experience with SAP technologies such as BTP, CAP/CDS, Fiori Elements/UI5, Kyma, HANA, S4/HANA a plus but not required.
• Domain knowledge in Supply Chain a plus but not required.

Job Segment:Supply Chain, Cloud, ERP, Developer, Testing, Operations, Technology

What you’ll do

To succeed in this position, you must be able to:

• Design, develop, test, deploy, and maintain microservices in the cloud (think 24x7x365, millions of users, terabytes of data)
• Have high standards on usability, scalability, resiliency, and security and hold the same standards for fellow engineers.
• Demonstrate strong technical, business, and methodological leadership.
• Support chief-architect and provide feedback to management on technical feasibility and architectural implication on product and business.
• Proactively drive, discuss and collaborate with architects in other teams.
• Be a hands-on engineer to drive implementation of features and Troubleshoot/Resolve critical issues.
• Internalize business requirements and solve them with beautifully engineered solutions.

What you bring

• Bachelor's or Master’s degree in Computer Science, Information Technology, Engineering or a related field.
• 10+ years of experience working on cloud-based or on-demand software solutions.
• Excellent OOD, Java, and SQL skills.
• Excellent verbal and written communication skills in English.
• Experience in developing scalable, cloud based micro-services with agile development mind-set.
• Experience with REST/XML/JSON, Kafka, Spring Boot, Maven, Jenkins, GitHub.
• Experience with cloud technologies such as AWS, Google Cloud, Azure, Kubernetes, Docker etc.
• Experience with SAP technologies such as BTP, CAP/CDS, Fiori Elements/UI5, Kyma, HANA, S4/HANA a plus but not required.
• Domain knowledge in Supply Chain a plus but not required.
• Experience with data pipeline using Azure Databricks or comparable technology is a plus but not a must.

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Job Segment:Supply Chain, Cloud, ERP, Developer, Testing, Operations, Technology

What you'll do

• Act as Integration consultant to analyze, design, develop and test integrations using SAP BTP Cloud Integration (CI) suite and SAP Process Orchestration (PO) to support multiple projects using integration technologies with clean core mindset and experience.
• Migration of Integration landscape from SAP PO to BTP Cloud Integration suite
• Develop skill and competency on latest business models, solutions and technologies relevant in the area of responsibility.
• Able to set up development guidelines and methodologies.
• Provide training/knowledge transfer to clients for technical and non-technical audiences.
• Work with SAP business teams and ensure that projects utilize the appropriate Integration patterns and standards.
• Support pre-sales activities.
• Own / Acquire relevant SAP Business AI skills to position / deliver SAP’s AI offerings to our customers.
• Enhance adoption/ consumption of various SAP AI offerings in customer use cases.

Mandatory

• University degree (B.E / B.Tech / M.Tech / MS / MCA) fulltime
• 6 to 10 years (Consultant) of SAP consulting experience working with implementations and integration projects
• Team lead capacity to deliver small or big development teams.
• Strong Hands on experience in developing custom Interfaces with BTP Cloud Integration suite.
• Integration suite along with configuring standard content for Cloud Solutions (SFSF, ARIBA, C4C, Concur, Fieldglass)
• Should be able work independently on the Design, Build and Test activity
• Curiosity and fast learning of new technical components and concepts
• Strong verbal and written communication skills
• Ability to interact with teams in other geographical locations
• Ability to understand and master new technologies quickly.
• Have natural curiosity and willingness to learn and explore new areas, be open for new approaches, and think outside of the box.
• Self-organized, and good in structuring complex tasks.

Optional

• Knowledge and experience in SAP Integration Suite (API Management, EM, Open Connectors, Integration Advisor)
• Experience in security concepts such as SSL, OAuth, SAML, JWT, SSH.
• Experience in ABAP and or Java languages is nice to have.

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What you’ll do-

• You will work with a team of highly technical and motivated developers.

• You should be able to collaborate and work with teams spread across geographies and time zones.

• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

• Design and implement scalable and efficient code, following best practices and industry standards.

• Own your code across every stages of software development lifecycle including ideation, design, development, quality and customer support

• Build an end-to-end understanding of features across various components.

• Adhere to the agile engineering practices and processes followed by the team.

• Create and maintain detailed technical documentation and design specifications.

What you bring-

• 3 - 6 years of overall software development experience in cloud-based application development.

• Hands on experience in backend development using NodeJS or other similar frameworks.

• Hands on experience in application development using Apache Spark and object storage

• Solid proficiency in Object Oriented Programming Principles, Design Patterns, and coding best practices

• Proficiency in writing clean and efficient code in one or more Spark programming languages such as Python/Scala/Java

• Experience in writing automated unit, integration and end-to-end tests.

• Experience in building web-based cloud applications using SAP UI5 (or similar UI frameworks), HTML, CSS, JavaScript, Typescript would be an added advantage

• Experience in SQL, RDBSM or HANA would be an added advantage.

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Job Segment:Cloud, Application Developer, ERP, Developer, Data Warehouse, Technology

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

Duration: 6 months + possibility of prolongation

Time schedule: 20-30 hours/week

In this role, you will support the build-up and engagement of an internal AI Community and contribute to AI-related learning and development projects within the Controlling organization. You will work closely with experienced controllers, project leads, and community builders at SAP.

Your key activities will include:

• Support the establishment and growth of the internal AI Community by organizing meetings, creating models of engagement, and managing community space and activity.
• Contribute to the design and rollout of AI and other learning initiatives, including scoping training needs, preparing materials, and supporting delivery.
• Assist in developing engaging presentations, surveys, and reports to visualize community engagement and learning impact.
• Help collect and analyze feedback from participants to drive continuous improvement with regards to AI exploration and adoption in the department.
• Collaborate with various internal stakeholders across Controlling, Finance, and People and Culture areas.

What you get

• Insight into organizational development, innovation initiatives, and people enablement in a Finance/Controlling environment.
• Experience working on pioneering AI adoption and learning projects within a corporate setting.
• Exposure to internal community building strategies and AI learning practices.
• Work experience in a diverse, forward-thinking, and international team.
• Professional networking opportunities across Controlling and Learning ecosystems.
• Solid experience with typical office productivity tools (Microsoft Office suite, internal portals, analytics tools, etc.).

What you bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

• Currently enrolled in an active, full-time degree program in Business Administration, Finance, Psychology, Data Science, or a related field.

• Decent knowledge of Finance, specifically of Management Accounting.
• Interest in AI technologies, learning and development, and/or community management.
• Good skills in Microsoft Office applications, especially PowerPoint, Excel, and Word.
• Good communication skills and creativity in engaging internal audiences.
• Proficient in English, both written and spoken.
• Project or community-building experience is an asset.
• Basic knowledge of AI tools is a plus.

The Controlling Interaction Model (CIM) team is primarily involved in activities designed to increase the impact of the Global Controlling organization. Our core responsibilities are:

• Drive the implementation of business capabilities, mostly those affecting people and processes.
• Maintain the Controlling delivery model.
• Provide the structure to enable the ongoing professional development of Controllers.
• Drive Agile work practices in Controlling.
• Drive people development, learning, and AI adoption for the department.
• Promote Controlling within and outside of SAP.

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