Sap Customer Engagement Support Ces - Ixp Intern jobs at Sap in Brazil, Itaituba
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Brazil
Itaituba
121 jobs found
11.08.2024
SAP
SAP SAP Customer Engagement Support CES - iXp Intern Brazil, Pará, Itaituba
Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information,...
Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. Perform root cause analysis and provide solutions in complex environments for specific fields/areas. Diagnose, research,...
Own and manage concurrent incidents in a ticketing system. Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications. Adheres to...
Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue. Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by...
Create and maintain a calendar of internal campaigns and produce engaging content. Support the employee newsletter by writing articles and executing layouts. Lead exciting initiatives, planning and executing campaigns. Create,...
Deliver Core Customer Support;. Proactive Support and Innovation Activities;. Embrace Continuous Learning Culture;. Focus on the best Customer Experience in all customer interactions. Handle sensitive escalated customer issues in team...
Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions,...
Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information,...
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