Engineer Ii System Structure Design jobs at Samsung in United States, Prescott

Role and Responsibilities

• Collaborate with client-side Project Management, R&D, and QA teams to gather project requirements and information for creating project plans
• Conduct pre and post launch device failure analysis, lead root cause discoveries, and generate issue resolutions
• Serve as a two-way communication bridge between customers and internal teams to verify wide scope quality issues, causes, and solutions across device hardware, software, components, processes, ETC.
• Investigate and capture various system logs and assist in R&D debugging of both SW and HW
• Serve as technical expert and point of contact to client, R&D, 3rd party lab representatives, contractors, and teammates
• Understand various testing methods to conduct tests and support to select and manage tests for changed/new items
• Support testing planning for each stage, testing result identification and field test based on a verification plan

Skills and Qualifications

• Bachelor's degree in Engineering, preferably in Computer Science, Computer Engineering, and Electrical Engineering or equivalent level of work experience
• Minimum 1-2 years of experience in wireless industry preferred in Mobile QA or Mobile testing
• Korean (business proficiency) and English (business proficiency)speaking/reading/writingability is required
• Able to utilize AI-based tool or models to enhance QA efficiency

• Proven experience with field data analysis and return/defect data tracking

Necessary Skills/Attributes

• Outstanding Communication Skills Required, Both Written & Verbal.
• Must be a team player.
• Detail oriented - taking data, using Excel, and making meaningfultables/graphs/averages.
• Comfort and ability to use all types of electronic lab test equipment isplus

Role and Responsibilities

Master’s degree in Communication Data Science, Data Analytics or a related field and 2 years of experience as a Professional II, Product Management Analyst or a related occupation in marketing analytics. The 2 years must have included:

2) Preparing reports to assess sales performance, measure KPIs, and track project progresses, contributing to strategic decision-making;

3) Experience in digital marketing strategies creating content for user engagement, managing a digital campaign, tracking website traffic, audience metrics, and KPIs;

4) Extracting actionable insights from surveys and research, and experience in survey design and methodology, with a good understating of statistical sampling, N-size calculation, and

application of skip logic in survey flow; and

5) Utilizing Excel, PowerPoint, and Word and Google Analytics to create and analyze reports, presentations, and documents.

Skills and Qualifications

Hours: Full Time, 40hours/week

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an ambitious
Senior Systems Engineer, 5G Air Interface Call Processingto join our Networks Engineering organization. The Sr. Engineer is responsible for the development of product requirements, feature requirements, systems and performance analysis, conduct deep-dive customer sessions and new technology introduction of virtualized networks. The incumbent will be seen as a subject matter expert representing a multi-functional team of R&D, Systems engineering, and product validation to introduce Samsung products to Wireless Carriers.

• Responsible for analyzing the customer requirements, converting them into system requirements and capturing of detail design for the development team.

• Aid in product & feature performance analysis, evaluation of new product & SW releases.

• Perform detailed analysis of 4G/5G Wireless Call Protocols. Responsible for analyzing and troubleshooting the issues.

• Provide expert technical support in the pre-sales process and creates compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.

• Translate and communicate complex technical design considerations between the Samsung sales team and carriers’ network business

• Educate our customers on Samsung’s new products and services both individually and in a team environment. Ensures that customer commitments are achieved according to plan.

• Work closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung Headquarters to achieve successful new product roll-outs and developments.

• Lead and mentor the team as a systems architect.

• Ability to travel sporadically during the project.

Qualifications

• Bachelor’s Degree in EE/CS; Advanced degree is beneficial

• Minimum of 8+ years of industry experience in wireless is required

• Must have understanding on 5G concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies etc.

• Experience with 3GPP Rel-16/17 features

• Strong knowledge in 5G and 4G air interface and call processing technologies and network architecture specifically focused on Radio Access Network

• Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC and PDCP layers

• Experience with protocol analyzers, test tools such as XCAL, QXDM, Wireshark, Channel Emulator, Spectrum Analyzers, and Signal Generators.

• Understanding of 3GPP systems: Core and RAN networks

• Understanding of HW as well as SW architecture

Preferred Qualifications:

• Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable

• Experience with software development is beneficial

Role and Responsibilities

Samsung Electronics America (SEA) is seeking an ambitious
Senior Network Support Engineerto join our maintenance support team in the Network Maintenance Center (NMC). The Sr Engineer will operate as a lead SME to provide advanced troubleshooting support to the team, as well as, execute on scheduled activities. Responsible for investigating and troubleshooting KPI’s and alarm indicators.

• Troubleshoot, investigate and resolve RAN performance related issues in a timely manner.

• Review various Engineering MOPs and identify missing steps or issues, if any.

• Provide assistance to customers during the Maintenance Window, in support of network issues, following configuration changes and SWupgrades.

• Support Field Engineers, Tier 3 engineering, Lab, HQ, with performing parameter changes, clearing alarms, reporting and other maintenance activities.

• Assist in resolution of high severity issues to meet SLA requirements 24x7.

• Complete tasks required to maintain service levels and availability of all site features and function.

• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers.

• Provide guidance and support to other team members on new project, processes, as needed.

Qualifications

• BS EE or CS required (preferred MS ESS or CS).

• 6+ years of telecom work experience.

• Strong understanding of wireless network architecture concepts especially in RAN and IP domain.

• Good knowledge of UNIX/LINUX operating systems.

• Prior customer support experience.

• Analytical skills to investigate and evaluate trending data for issue resolution.

• Knowledgeable on 4G and/or 5G 3GPP technologies

• Strong Virtualization/5G/SA background

• Prior experience and/or proven ability to develop, train, and supervise junior Telecom Engineers.

• Very knowledgeable of Wireless Network and Mobile Interworking (4G and 5G) network elements.

• Strong interpersonal skills, ability to take ownership, and the ability to identify and solve problems quickly in a fast-paced environment.

• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts.

• Work under very little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.

• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

• Interact with all levels within the organization and has frequent external contacts.

Preferred Qualifications:

• Ability to develop scripts and tools to aide with the reports generation and analysis will be a plus

Skills and Qualifications

• Master’s degree in Computer Science, Information Technology, Telecommunications, Electronics and Communication Engineering, a related field, or a foreign equivalent plus 2 years of post-baccalaureate experience in job offered or any engineer, networks, or any related job titles.

• Applicants must possess at least 2 years of experience in the following: (1) 4G/5G Call Processing experience including RRC, S1-MME, S1-U and X2 protocols; (2) Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence; (3) 3GPP RAN product architecture, design & implementation; (4) system engineering activities including feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting; (5) RF antenna technologies & network optimizations; (6) protocol analyzers and simulation environments including MATLAB and test tools such as XCAL, QXDM, Wireshark, Channel Emulator, Spectrum Analyzers; and (7) EN-DC network architecture, 5G Numerologies.

• 5-10% domestic travel for client/team meetings as required.

Role and Responsibilities

Samsung Electronics America (SEA) is seeking a highly experienced
Senior Systems Engineer, RAN Virtualization & EMS OSSto operate in a lead technical role on our Wireless network team. You will operate as a subject matter expert in a multi-functional team of R&D, Systems engineering, and product validation to introduce Samsung products to Wireless Carrier. The position will be a key contributor for the 3GPP LTE and 5G RAN and Network Management products. The Sr. Engineer will be responsible for the System architecture and design with emphasis on Network Element OAM and OSS integration. The incumbent will provide technical guidance to the team to ensure deliverables are met.

• Responsible for development of product requirements, feature requirements, systems and performance analysis, Work with the team to conduct deep-dive customer sessions, new technology introduction of 4G/5G RAN Network Management features and introduction of virtualized networks (VNF/CNF based solutions).

• Analyze customer requirements, convert them into system requirements and capturing of detail design for the development team.

• Responsible for Technical Management of new products and software releases to ensure that promised features are delivered with expected performance.

• Provide technical support in the pre-sales process and create compelling technical and commercial solutions in order to help achieve the assigned sales goals and business objectives.

• Responsible for development of product requirements, feature requirements, systems and

• Translate and communicate complex technical design considerations between the Samsung sales team and carriers’ network business

• Partner closely with various support organizations, logistics, and cross- functional teams from SEA and Samsung HQ to achieve successful new product roll-outs and developments.

• Ability to travel sporadically during the project

Qualifications

• Bachelor’s Degree in Computer Science or Engineering with 8+ years of experience.

• Experience with OAMP/FCAPS subsystem design and development in wireless networks.

• Experience with TNM protocols and NMS/OSS interfaces.

• Exposure to High Availability and redundancy systems.

• Detailed understanding in managing Openstack/Kubernetes environments.

• Must have experience with virtualized solutions in Wireless Networks. Virtualized RAN Application Management / OAM design and development is highly beneficial.

• Must have experience in working with R&D teams, finalizing feature roadmaps and presenting in technical deep-dive sessions to customer.

• Solid understanding of Netconf protocol, YANG models, REST APIs, and VES (Virtual Event Streaming)

• Must have experience in working with Pre-Sales technical teams for the RFP responses.

• Exposure towards public (AWS, Azure) and private / on-prime cloud installation and configuration.

Preferred Qualifications:

• Master’s degree preferred.

• Experience in configuring virtual switches, network connections, Virtual port types (SR-IOV, virtio), Security Groups, VLANs is beneficial.

• Experience or understanding in managing OpenStack / Kubernetes environment is highly beneficial.

• Experience in authoring the SW upgrade procedures and Root Cause Analysis (RCA) for high severity issues in the commercial network is beneficial

• Understanding of 3GPP systems: Core and RAN networks, architecture and protocols is beneficial

• Experience in SW development with Java and web-based applications is beneficial.

Role and Responsibilities

Samsung Electronics America (SEA) is seeking a highly experience
Senior TAC (Technical Assistance Center) Engineer. You will work in a 24 x 7 x 365 environment that provides technical support directly to Samsung’s customers within the United States. This includes supporting hardware, software and Network Performance technical issues across a broad range within our product portfolio. This position requires the incumbent to be onsite out of our Plano, TX office with the ability to work remotely one day per week.

• Responsible for effectively handling Sev1/Sev2 outage with customer and internal teams and drive resolution within the defined SLA.

• Provide debug log and KPI analysis, check network configuration, and support customer as needed.

• Troubleshoot RAN / KPI / Transport issues.

• Review Engineering and Operational MOPs and provide feedback.

• Create and implement MOPS, knowledge-based articles and how-to procedures.

• Review Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage) with Tier-2/3.

• Manage the work flow in the ticketing system.

• Investigate and evaluate data trends for problem resolution.

• Provide guidance and support to customers at a satisfactory level through resolving their requests.

• Review, provide updates and resolutions on open tickets before escalation to a higher support tier.

• Meet ticket quality and productivity standards, while proactively identify issues in the network and take action to resolve/mitigate.

• Build strong relationship with higher support tier teams to gain knowledge and collaborate in order to gain expertise.

• Lead, mentor and train junior engineers on new project and/or processes, as needed.

• Assist in resolution of high severity issues to meet SLA requirements.

• Lead calls successfully with customers on technical discussions where there may be a difference in opinion.

• Assist the support teams with high severity events, ticket resolution and focused customer engagement to resolve issues.

• Contribute in the adaptation of tools for process improvement, automation, and increasing efficiencies.

Qualifications

• Bachelors in EE or CS or related field is required. Master’s degree preferred.

• 6+ years minimum of telecom related work experience.

• Experience with Virtualized RAN Network and applications.

• Strong knowledge of wireless network architecture concepts especially in RAN domain.

• Working knowledge of MySQL databases.

• Experience with Unix Bash Shell Scripting and Perl/Expect Scripting.

• Strong customer support experience.

• Strong knowledge and experience with 4G / 5G 3GPP technologies.

• Knowledge of wireless network deployments, installation and commissioning process.

• Experience with wireless network architecture, protocols, RF optimization and standards.

• Strong communication (oral and written) and good presentation skills.

• Strong knowledge in LTE and 5G network architecture (RAN and CORE Network Elements) and IP network.

• Experience with wireless network architecture, protocols, RF optimization and standards.

• Senior level customer support experience with mobile wireless network carriers.

• Previous experience working with 4G / 5G wireless Network Systems in an SME role.

• Previous experience in a Senior or Lead support role with a leading network equipment manufacture.

• Ability and desire to cross train on different RAN Technologies.

• Must be flexible to work over time or cover other shifts on occasion (day, second or night shifts).

Preferred Qualifications:

• Experience with Samsung RAN products is a plus.

• Experience with use of AI to enhance productivity and efficiency preferred.

• Ability to write basic or advanced scripting in Unix, Python or other programming languages is a plus.