Regional E-commerce Data Manager jobs at Samsung in Singapore, Singapore

Role and Responsibilities

• Develop and maintain long-term, mutually beneficial relationships with key accounts
• Develop and implement strategic account plans to achieve sales targets and business objectives through joint-business-plan (JBP)
• Identify and pursue opportunities for growth within existing accounts
• Conduct regular account business performance review (QBR)
• Negotiate commercial agreements, terms & conditions for sales programs and all relevant commercial matters with key accounts
• Achieve and exceed sales targets for assigned accounts
• Analyse partners’ data and industry trends to identify opportunities and challenges
• Provide insights and recommendations to improve partners’ performance and overall business performance for Samsung Mobile
• Collaborate with internal stakeholders to ensure seamless execution of channel promotions and other commercial activities, to meet both the business needs of external partners and Samsung Mobile Singapore

Skills and Qualifications

• Relevant sales experience in the mobile device and/or telecom industry is highly preferred
• Experience in key account management and/or channel sales management is a strong plus
• Results oriented and proven track record in meeting sales targets
• Proficiency in building and nurturing long term business relationship with key accounts
• Ability to perform well under pressure and in a fast-moving environment
• Comfortable in connecting and presenting to ‘C-suite’ executives, both internally and externally
• Possess strong interpersonal and negotiation skills
• Data-driven, detailed and the ability to make businessproposals/recommendationsbased on data and facts
• Self-initiated and able to work independently with minimal supervision
• Possess strong team spirit and willingness to go the extra mile and contribute as a team player
• Proficient in MS Word, Excel and PowerPoint

Role and Responsibilities

• Aggregate large data sets from subsidiaries across Southeast Asia to create sales & profit, overhead reports etc.
• Monitor financial performance, analyse profitability, identify cost drivers and explain variances from rolling forecasts, management plan and past years
• Extract insight from reports, generate commentaries and create PowerPoint Presentations for Management reporting
• Actively liaise with subsidiary teams and regional product managers to uncover P&L variances
• Develop and support new processes or improve existing processes relating to financial planning and reporting
• Prepare, present, and lead presentations needed to C suite, executives and external meetings as required.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding the group by driving compliance with applicable laws, rules and regulations, adhering to policy.

Skills and Qualifications

• Degree in Accounting / Business Administration
• Fluent in Korean (Speaking/Writing) and English (Business proficiency in Korean language is required, in order to communicate with Korea HQ and Korean counterparts)
• 7~10+ years of managerial experience
• Strong MS Office Skills (Word, Excel, PPT)
• Good communication skills to engage stakeholders and present results to management

Role and Responsibilities

• Conduct compensation and benefits (C&B) analysis, interpret data and assess internal and external equity for Singapore and at SEAO level.
• Evaluate current C&B programs and processes and recommend optimization.
• Manage Annual Performance Evaluation and Promotion Review Process
• Administer compensation programs and initiatives, including annual rewards cycle and all C&B related programs.
• Prepare salary package proposal for employees and review of package for rest of SEAO Countries as needed.
• Support the design and delivery of compensation and benefits programs.
• Participate in survey and support in pay band development.
• Perform other duties and contribute to rewards projects as needed.
• Manage C&B related HRIS (Workday) modules.
• Communicating with third-party services to negotiate benefit plans and resolve benefit-related issues.
• Collaborate closely with HR team in SEAO on all rewards matters.

Skills and Qualifications

• Degree in any related discipline with a minimum of 8 years of experience in compensation and benefit preferable at regional level.
• Good understanding and knowledge on compensation and benefits practice, regulations and compliance requirements and market trends.
• Excellent communication and interpersonal skills, with the ability to communicate compensation-related information to HR, management, and employees.
• High level of integrity and ability to handle sensitive and confidential information.
• Proficiency in Microsoft products and working knowledge of Workday and Mercer data.

Role and Responsibilities

• Source, engage and attract top talent for open roles mainly across Singapore
• Partner with and build relationship with business leaders to develop a deep understanding of their requirements and priorities, and bring speed and great quality in hiring process.
• Manage the end to end recruitment cycle from job intake, job posting and sourcing, interview arrangement and offer management.
• Maintain a proactive pool of external talents and keep abreast of talent market trends to ensure that Samsung remains competitive.
• Be an ambassador of Samsung and share our value proposition to strengthen our employer brand in the market.
• Initiate and take part in any talent acquisition-related projects such as campus recruitment and partnering with employer branding team.

Skills and Qualifications

• At least 6 years recruitment experience in fast-paced agency and MNC environments.
• A consistent track record of success in a metrics or goal-based recruitment setting.
• Strong time-management and organizational skills.
• Strong focus on delivering results and managing stakeholders.
• Experience in using Workday as an ATS is welcome but not mandatory.

Role and Responsibilities

• Responsible for the achievement of target revenue assigned
• Sell-out driven mindset to grow market share and maintain healthy channel inventory
• Establish and build long-term relationship with business partners, through good account management, building mutual trust and integrity
• Serve as the bridge between business partners and internal teams
• Accountability for the end to end sales and implementation process to ensure successful delivery of deals
• Order tracking and release order until delivery order to site
• Develop sales promotion and manage account operation for Aircon Specialist account
• Strong follow-up skills and ability to handle objections
• Weekly tracking and analysis of store performance to identify issues and opportunities
• Work closely with retail marketing team to ensure superior in-store visibility and condition, while also managing the performance of field force team assigned to the channel
• Collaborate with marketing communications team to support business partner’s marketing activities
• Weekly alignment meeting with supply chain manager to ensure accurate sell-in & sell-out forecast, in order to prevent loss of sales opportunities and over stock
• Following up on potential projects with Aircon Specialist account and getting in business opportunities.
• Involve in Aircon design stage and value engineering.
• Carry out sales in ways that focuses on achieving the target based on cooperation with channel accounts.
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
• Ensure account receivables and payables are managed on a timely manner

Skills and Qualifications

• Candidate must possess at least a Diploma but ideally a Degree (in Mechanical Engineering or Business Management Field), with at least 3 to 5 years (Senior Specialist) / 5 to 8 years (Assistant Manager) of sales experience in retail or project, preferable in ACMV field.
• Successful sales track records as well as strong key account management
• Preferably with B2C sales experience
• Excellent in cognitive thought and problem solving
• Creative and innovative
• Possess excellent interpersonal and communication skills
• Able to multi-task and possess good project management and presentation skills.

Role and Responsibilities

• Technical support to solve (structural) issues for air conditioning products or control systems.
• Provide technical training to our internal teams and/or external installers.
• Handling incoming enquires (calls / emails) requesting for technical support (service / maintenance)
• Align the training planning with the sales objectives and new product launching.
• Develop and implement control solutions, ensuring optimal performance and reliability.
• Provide technical support and maintenance services for existing systems, addressing issues promptly and efficiently.
• Work closely with Service Department/Partner to follow-up on service enquiries.
• Ensure a high level of product quality by continuous monitoring and setting up early warning systems related to quality issues of products, installation, commissioning, or maintenance.
• Define and execute improvement plans to ensure our high level of product quality.
• Organize monthly quality follow-up meetings.
• Support installers and partners on operational activities, including providing guidance on installations or on-site technical support.
• Collect ‘Voice of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department.
• Lead a junior Technical Service Engineer in achieving a positive post sales experience.

Skills and Qualifications

• A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred
• Minimum of 10 years’ experience in a service role within a technical/mechanical building engineering environment with preferably HVAC knowledge
• Be able to improve established processes based on requests from the field.
• Good time management skills to ensure timely follow-up of enquiries or issues.
• Someone who is used to working within complex matrix and international environments.
• Be able to take responsibility for his/her actions and knows how to enthuse team colleagues.
• A qualified candidate demonstrates strong leadership skills with an ability to support all stakeholders.
• Good communication skills are a necessity towards Headquarters in South Korea and the local country organizations.
• As a person, he/she must be empathetic, service-oriented, customer centric, a real problem solver, confident, creative, and a strong representative of the technical team within the internal organization and towards the external contact persons.

Market Sensing & Competitive Analysis:

• Market Sizing: Lead efforts to generate accurate market sizing models, identifying growth opportunities across different geographic regions and product segments.

• Competitor Analysis: Analyse competitor product ranges, pricing strategies, distribution channels, and marketing tactics to uncover competitive advantages and gaps.

• Consumer Macro Trends: Identify Macro Trends

  (i.e. including population / cultural / life habits / living environment)

• Industry Tracking: Track emerging industry shifts, technological innovations, and new entrants to predict future market dynamics.

Consumer Research & Market Insights:

• Consumer Research: Design, conduct and oversee thorough primary and secondary research, with the goal of developing opportunities that feed into recommendations and new ideas

  (i.e. Product, business, go-to-market)
  for project stakeholders.

• Regional Fieldwork Experience: Experience in conducting field research AND managing fieldwork with various countries in the region is required to support in regional (Southeast Asia & Oceania) user and lifestyle research, in line with global strategy and local context.
• Quantitative and Qualitative Research Knowledge: Able to leverage different qualitative and quantitative methodologies to uncover key insights, to inspire and inform product innovation across Samsung's portfolio.
• Research Design: Design, lead and oversee the full research cycle for both exploratory and evaluative research across the various innovation projects; including but not limited to alignment on research objectives, discussion guide building, in-person moderation in English-speaking markets, synthesis and consolidation of final report.
• Qualitative Research Moderation: Competent moderator in different settings, from in-depth interviews, focus group discussions, usability testing, ethnographic / contextual inquiries. Moderation in English is required and in a second language preferable.
• Champion for Consumer Focus: Be a champion for insights and consumer focus within the research process and organization, working with cross-functional team members both internally and externally in a collaborative way.
• Insights Workshopping: The researcher is required to lead and support in research-to-idea workshops, preparing and scaffolding insights and workshop materials to bring stakeholders and participants through the workshop process.

Skills and Qualifications

• Bachelor Degree or equivalent; major in Psychology, Anthropology, Sociology, Behavioural Science, Economics, Statistics, Applied Design or related human-centred field is preferred
• Minimum of 8 years of experience in consulting or consumer research, experience in a multinational or global business environment is a plus.
• Proven expertise in market sensing, competitive analysis, and identifying consumer macro trends.
• Strong experience in generating market size forecasts and analysing competitor portfolios.
• Deep understanding and hands-on experience across wide range of research methods including ethnography, in-depth interviews, surveys, usability testing, A/B testing.
• Preference for qualitative specialist with actual fieldwork and moderation experience in the region, with understanding of how quantitative research can fill in the gaps.
• Experienced in full research lifecycle, with ability to scope, design, and adapt research approaches.
• Ability to analyse, prioritize and communicate market and user-research insights into compelling stories that support concept explorations, directions and presentation.
• Work collaboratively and manage stakeholders at various levels in different locations to discuss, influence and align on project scope and required outcome.
• Ad hoc travel (typically Korea and within Southeast Asia & Oceania) may be expected when required.
• Agency / consulting background preferred; with experience in product / service / consumer experience research. Please note that this is not a brand / communications innovations role.