Jobs at Samsung in Germany, Dusseldorf

Role and Responsibilities

As a working student you will have the opportunity to be a part of a highly dynamic team as well as engage with clients and partners. Your responsibilities will include:

• Support the team in providing outstanding client service throughout the sales and post sales process, responding quickly to requests and troubleshooting issues
• Conduct market research to identify new opportunities for the team
• Management of reporting, Media Planning, Ticketing System and other administrative tasks
• Support with each phase of every campaign efficiently and transparently keeping sales and the client updated
• Using the wealth of data available to provide best in class post campaign analysis to the team and clients with take-outs and recommendations

What we need for this role

At Samsung Ads we look to combine:

• Humility (communicating effectively, being self-critical and striving for continuous self-improvement)
• Hard work (combining reliability and a focus on results with flexibility and composure)
• Harmony (teamwork, great interpersonal skills and having fun)

Besides these core values, you will possess the following skills and attributes to be successful:

• You are a currently enrolled student, ideally in business or media studies
• You are interested in future technologies, digital media, TV & Streaming, Marketing
• You are a fast learner and have attention to detail
• You also have analytical skills and enjoy working with numbers and data
• You are a team player who enjoys working with others in a dynamic and fast paced environment
• And ideally you already have some experience working in account management or the service industries
• You have experience working with both PowerPoint and Excel
• You have proficient German and English language skills as besides the team in Düsseldorf you will deal with colleagues in London on a regular basis.

What does success look like?

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Role and Responsibilities

• Supporting the localisation of European collateral for the DACH region with copywriting, translations and finding local examples while ensuring consistency with centralised messaging
• Assisting the Marketing team in executing the b2b events strategy, including vendor management, logistics support, delegate management and pre/post-event client communications
• Providing on the ground marketing support for owned events and client activations
• Contribute to reporting and planning cycles by researching opportunities and competitor activity
• Providing relevant regional contributions to our social media and other owned marketing channels
• Managing the distribution of merchandise in the DACH region

Skills and Qualifications

• Humility (communicating effectively, being self-critical and striving for continuous self-improvement)
• Hard work (combining reliability and a focus on results with flexibility and composure)
• Harmony (teamwork, great interpersonal skills and having fun)
• You are a currently enrolled student, ideally in business or media studies
• You are interested in future technologies, digital media, TV & Streaming, Marketing
• You are a fast learner with good attention to detail
• You are a skilled copywriter with flawless German who is business proficient in the English language; proficiency in additional languages preferred
• You are a team player who enjoys working with others in a dynamic and fast paced environment
• Ideally you already have some experience working in Marketing and related fields
• You have experience working with both PowerPoint and Excel

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Role and Responsibilities

• Provide input to the Head of Operation for resource estimates, R&R and Statement of Work preparation.
• You will ensure a resource model that maximises resource utilisation and a ‘do it once’ philosophy to ensure maximise re-use
• Ensuring resourcing needs are made known in advance of requirements. Ensure SoW’s for Samsung Global Service Centre (GSC) execution are agreed and signed to ensure sufficient ramp up. Ensure GSC team performance is optimum by ensuring clear R&R and feedback is provided to improve performance
• Own the relationship with the customer for design, testing and in-life phases ensuring regular engagement and strong relationships are built
• Identifying the resourcing needs of the project and implementing any new hiring in specific markets and with our GSC to support the delivery of this
• Responsible for the Network Design (HLD/LLD), Lab deployment and test case validation and in-life operations according to the agreed R&R
• Collaborate with the Samsung performance team to support them during the in-life phase of the project to achieve maximum stability and performance to ensure successful execution
• Responsibility for the in-life operations phase including technical management of incidents, case management and be responsible for the interface to both GSC Level 3 and Samsung RnD for corrections and RCA delivery to customers.
• Provide input to the Operational Manual and assist in the operational readiness stream including all touch points and process flows
• Defining the CaaS project service requirements across the project delivery and operational phases and feed these requirements into the associated CaaS vendor so that R&R and accountability is clear
• Ensure the technical deliveries are completed to a high standard and that phased sign off is achieved by working with the Account Manager, Solution Manager and Performance team to present the outcomes.
• Full accountability for successful delivery in the areas under your direct responsibility
• Responsible for development and management of all process/procedures associated with the delivery and operational SLA
• Provide regular internal reporting to all collaborators including progress, risks, issues & achievement adherence
• Handle any 3rd party suppliers if applicable ensuring that they deliver according to contractual commitments and to the highest of standards e.g. CaaS supplier
• Responsible for the performance of our partner organisations (GSC) who will support Samsung in excelling in the delivery and in-life support of the network
• You will build and maintain excellent relationships from the outset throughout the customer Technical organisations up to Head of Function level thereby leading to a highly engaged and satisfied customers that maximises the chances of further opportunities & growth
• Ensure sign off at each technical breakthrough including Design and Test completion
• Deliver a high standard of documentation across the Design, Test and in-life functions and ensure a repository of documentation is maintained

Skills and Qualifications

To be successful, you will possess the following skills and attributes:

• Educated to Degree Level, preferably in Telecoms, IT or Computer Science
• Demonstrated ability in the Mobile Telecommunication Market
• Self-confident and firm stance towards the Customer, Partners, Staff and Subcontractors
• Proven ability to control the performance of Staff / Partners / Subcontractors
• Excellent Knowledge of Open Radio Access Technologies
• Strong knowledge of Cloud and virtualisation technologies and Kuberneties/Linux
• Know-how and experience in mobile radio networks (GSM/LTE/NR/ORAN)
• Deep understanding of 2G/4G/5G call processing and signalling
• Extensive experience for lab activities, integration, testing/validation, performances analysis via counters & traces
• Extensive knowledge of Network Design methodologies and design preparation (HLD/LLD) in RAN/vRAN
• Initiative and autonomy in approach to work
• Excellent Reporting Skills
• Excellent Presentation Skills
• MS Office Suite (High Competence)
• Excel, Word & PowerPoint (High Competence)
• Fluent in spoken and written English and German
• Good report writing skills
• Occasional travel is expected within the EU market
• Outstanding collaborator
• Ability to work under tight timelines and demands

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Role and Responsibilities

• Responsible for coordinating the entire program from start to finish, ensuring the achievement of all program goals and maintaining the highest level of delivery quality.
• Build and maintain excellent customer relationships from the outset throughout the customer organisation up to CxO level thereby leading to a highly engaged and satisfied customer that maximises the chances of further opportunities & growth
• You will work closely with our customer in defining the e2e Program deliverables and associated timelines and you will be responsible for the deployment master plan during its entirety.
• You will work with key collaborators to ensure all program achievements are reached and communicated
• Full accountability for successful Service delivery including all design, integration and testing phases.
• Responsible for development and management of all process/procedures associated with the delivery functions
• Provide regular internal & customer reporting to all collaborators including program progress, risks, issues & achievement adherence
• Ownership for the Program Governance including the Program Review meetings with the customer and internal project alignment meetings
• Ownership of the program RACI ensuring any updates are communicated both internally and with the customer
• Responsible for all Program Key Performance Indicators and associated risk/issue management
• Responsible for all program phases and interface points to both customer and Samsung internal functions
• Handle the program resource plan ensuring that the Samsung organisation is enabled in an effective and timely manner to avoid jeopardising the delivery
• Be responsible for the planning activities with Samsung RnD in Suwon to ensuring the plan is achieved, risks and issues managed and all team members are aware of progress
• Manage the customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction
• Timely analysis & reporting of activities including breakthrough achievement, risks, issues and success points
• You will be responsible for the relationship with our Global Service Centre in India ensuring timely identification of resourcing needs and ensuring all offshore services are delivered to an extraordinarily high standard
• You will build and provide leadership to a highly motivated organisation of technical practitioners, program managers, supply chain and technical support staff in a matrix organisational structure
• Responsibility for the full end-to-end delivery of the program including adherence to all program achievements and ensuring the highest quality of delivery throughout

Skills and Qualifications

To be successful, you will possess the following skills and attributes:

• Fluent in spoken and written English and German
• Educated to Degree Level, preferably in Telecoms, Electronics or Computer Science/IT
• Project Management certifications e.g. PmP, Prince2 or ITIL Service Management
• Proven experience in a Senior Program role in the telecom/IT sector
• Consistent track record in the delivery of complex large scale programs preferably in the area of Radio Access Network Delivery
• Validated experience in working with large scale multi-functional teams in the delivery of complex IT and Core Telco projects
• Shown customer and collaborator managements skills
• An excellent understanding of the relationship between supplier and customer during program delivery, with a demonstrated ability in a similar role.
• Exceptional communicator both internally and towards the customer to CxO level
• Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly
• Excellent level of presentation, communication and planning skills.
• Ability to prepare & deliver complex program plans and associated updates to a high standard within tight timescales.
• Highly effective Program leader who recognises the power of a positive team environment in delivering results
• Excellent report writing skills
• Exceptional ability to navigate large and complex organisations to build relationships and influencing capabilities
• Excellent communication and presentation skills

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