Technical Support Engineer jobs at Salesforce

Job Category

Software Engineering

Job Details

What You Will Be Doing

Lead feature development throughout the software lifecycle: gather requirements, design, build, test, and deploy
Help scale our search services which need to support low latency and high throughput
Have experience with reliably delivering high-quality, distributed, testable, and scalable software
Mentor others in development technologies, tools, and processes
Present your own designs to internal/external groups and review designs of others
Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
Service ownership operate the service, improve supportability, and help resolve customer issues
Improve developer productivity through tooling and software engineering best practices
Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

Skills and Experience

Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
A good understanding of object-oriented programming and experience in at least one object-oriented programming language, e.g. Java, C++.
At least 5 years of object oriented programming experience
Experience using Git / GitHub
Validated understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
Shown understanding of Database technologies such as SQL, PL/SQL and relational database schema design
Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
Previous experience with SaaS development
Team player, get-it-done attitude and quick learner
Understanding of Agile/Scrum methodologies
Experience with Search technologies like Lucene, Elasticsearch, Solr is a huge plus!
Experience working on building Search Platforms/features is a huge plus!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. For Massachusetts based roles, the base salary hiring range for this position is $184,000 to $253,000.

Job Category

Software Engineering

Job Details

What you will be doing:

• You'll brainstorm with Product Managers, Designers, Backend, and Frontend Engineers on your team to conceptualize and build new features for our large (and growing!) user base.
• You’ll produce high-quality results by contributing heavily to team projects that have a significant impact on the business.
• You’ll actively own team features or systems and define their long-term health, while also improving the health of surrounding systems.
• You'll assist our skilled support team and operations team in triaging and resolving production issues.
• You'll mentor other engineers and deeply review code.
• You’ll improve engineering standards, tooling, and processes.

What you should have:

• A related technical degree required
• You’ve been building web applications professionally for 7+ years.
• You have experience with functional or imperative programming languages — e.g., PHP, Python, Java, Ruby, Go, or C.
• You can contribute to technical architecture discussions and help drive technical decisions within your team.
• You write understandable, testable code with an eye towards maintainability.
• You are a strong communicator. Explaining complex technical concepts to designers, support, and other engineers is no problem for you.
• You possess solid computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval.
• You embrace the hybrid working model; collaborating in office at least 10 days per quarter.

A taste of our scale and reach:

• Slack delivers 300k+ messages per second
• 77% of the fortune 100 use Slack
• 150+ countries have daily active users in Slack
• To date, 1.79 trillion messages have been sent on Slack
• 2.65 billion actions are taken in Slack each day
• Slack has 200k+ paid customers
• Users are spending a combined 243 million minutes per week in Huddles

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $172,000 to $334,600.

Job Category

Software Engineering

Job Details

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Mission Impact

• Deploy Cutting-Edge Commercial Innovation —from Slack-based AI agents to Data Cloud analytics to field service automation—into defense, intelligence, and aerospace environments, accelerating transformation and outcomes.

• Become a Trusted Partner and Collaborate Directly with End-Users in classified and unclassified environments to deeply understand mission needs, operational challenges, and strategic goals and translate them into technical implementations using Salesforce’s multi-cloud portfolio.

• Drive Innovation by serving as a connective bridge between customer missions and Salesforce engineering. You’ll gather frontline feedback and help co-design features and capabilities that strengthen national security outcomes.

• Improve Efficiency, Mission-Readiness, and Trust by helping the U.S. and allied governments deploy technology that delivers faster response times, better personnel utilization, and more effective logistics and asset management.

• Drive Tangible Outcomes through Hands-On Implementation and take responsibility for the end-to-end technical delivery of complex AI solutions; personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions by taking primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions, working directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Own the Entire Data Lifecycle , from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Drive Agentforce Innovation by becoming an expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis through detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration to develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices by directly applying and evangelizing engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

Mission Responsibilities

• Serve as the technical lead on high-profile customerengagements—designing,building, and deploying tailored Salesforce solutions for defense, intelligence, and aerospace missions.

• Partner with internal product and engineering teams to co-develop new platform features that address real-world public sector and IL5/IL6 operational requirements.

• Lead integration of AI/ML models, custom data pipelines, and automation flows that enable predictive maintenance, personnel planning, and mission-critical logistics decisions.

• Enable customers to adopt Salesforce for field operations, asset visibility, command center operations, and secure collaboration through Slack and Government Cloud Plus.

• Work with customer IT/security teams to accelerate Authority to Operate (ATO) and production go-lives per DoD IL5/IL6 and other regulatory frameworks.

• Share lessons learned with the broader Salesforce community to shape playbooks, prototypes, and reusable assets for government innovation.

• Partner with mission stakeholders to translate operational priorities into actionable technical roadmaps and Salesforce solutions aligned with agency strategy.

What We're Looking For

We’re looking for a builder, a problem solver, and a mission-first Leader with a passion for public service. The ideal candidate brings:

• 8+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment.

• Strong background in Computer Science or a related engineering discipline.

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks.

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives.

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.

• Experience working in or adjacent to secure environments.

• Ability to travel 25-50% of the time, as needed to customer sites.

• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

• Eligible for a US Security Clearance

Preferred Qualifications

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.

• Background in defense/aerospace industries or operational military/logistics experience.

• Familiarity with IL5/IL6/CNSS #1253 requirements or deployment to classified environments.

• Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development.

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing and deploying conversational AI solutions within highly regulated industries.

• Expert-level experience with Apex and/or Python coding languages in a professional setting.

• Prior experience in a customer-facing, hands-on technical lead or architect role.

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect, Agentforce Specialist).

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Software Engineering

Job Details

Applications will be accepted until 11/03/2025.

Your Impact:

• Deliver cloud infrastructure automation tools, frameworks, workflows, and validation platforms on our public cloud platforms such as AWS, GCP, Azure, or Alibaba
• Designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers
• Using and contributing to open source technology (Spinnaker, Zookeeper, etc.)
• DevelopingInfrastructure-as-Codeusing Terraform
• Writing microservices on containerization frameworks such as Kubernetes, Docker, Mesos
• Resolving complex technical issues and drive innovations that improve system availability, resilience, and performance
• Eat, sleep, and breathe services. You have experience balancing live-site management, feature delivery, and retirement of technical debt
• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

Required Skills:

• 2+ years backend software development experience
• Deep knowledge of programming in Python, Go, Java
• Experience owning and operating multiple instances of a critical service
• Experience with Agile development methodology and Test Driven Development

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Colorado-based roles, the base salary hiring range for this position is $114,200 to $197,000. For Washington-based roles, the base salary hiring range for this position is $125,700 to $216,700. For California-based roles, the base salary hiring range for this position is $137,100 to $236,500. For Massachusetts based roles, the base salary hiring range for this position is $125,700 to $216,700.

Job Category

Program & Project Management

Job Details

Responsibilities

• Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, crafting program structure, and securing cross-functional alignment.

• Driving teams through the technology engineering experience using agile and demonstrated analytical and technical skills.

• Lead Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and support the strategic vision of each project.

• Develop strong partnerships with functional leaders to drive focus on business objectives. Be a trusted partner for executive management to ensure project success.

• Support workgroup alignment meetings to address tactical implementation issues, dependencies, team status, risks, issues, metrics review, milestones, etc.

• Provide visibility to project status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

• Manage "program/feature" dependencies across multiple teams, functions, divisions, and stakeholders.

• Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on project goals.

• Provide monthly project reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations)

• Create a collaborative environment that fosters creativity, innovation, and learning.

• Be a thought leader within the organization, someone who can help advance our Technology Enablement strategy globally and challenge others in the organization to change.

Experience/Skills Required:

• 7+ years of successfully implementing and managing technology programs & projects

• Ability to understand technical subjects and technologies relevant to the programs\projects.

• PMP Certification -preferred.

• Strong organizational, project management, analysis, and communication skills.

• Ability to provide TEDI Leadership with Programdocumentation/executiveleadership summaries.

• Ability to drive Strategic Initiatives without a structured project structure with minimal oversight.

• Coordination for Technology Roadmap sessions(agendas/logistics/attendees).

• Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

• Comfortable bending between the tactical and strategic.

• Ability to manage/juggle competing priorities without loss of efficiency in a dynamic, ever changing environment.

• Thorough understanding of the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.

• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

• Ability to successfully collaborate with all functions across the entire company.

• Experience with Portfolio Management.

This role is hybrid and goes into the office 3 days per week.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.

Job Category

Software Engineering

Job Details

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

Mission Impact

• Deploy Cutting-Edge Commercial Innovation —from Slack-based AI agents to Data Cloud analytics to field service automation—into defense, intelligence, and aerospace environments, accelerating transformation and outcomes.

• Become a Trusted Partner and Collaborate Directly with End-Users in classified and unclassified environments to deeply understand mission needs, operational challenges, and strategic goals and translate them into technical implementations using Salesforce’s multi-cloud portfolio.

• Drive Innovation by serving as a connective bridge between customer missions and Salesforce engineering. You’ll gather frontline feedback and help co-design features and capabilities that strengthen national security outcomes.

• Improve Efficiency, Mission-Readiness, and Trust by helping the U.S. and allied governments deploy technology that delivers faster response times, better personnel utilization, and more effective logistics and asset management.

• Drive Tangible Outcomes through Hands-On Implementation and end-to-end technical delivery of AI solutions, personally writing code, configuring systems, and troubleshooting issues to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions by designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve leveraging AI and Large Language Models (LLMs) to create intelligent agents and automate workflows, all built on top of the Salesforce platform.

• Direct Ownership of Data Configuration & Integration from end-to-end. You'll design robust data models, build efficient processing pipelines, and establish seamless integration strategies to ingest, transform, and analyze complex datasets. Your work will ensure data is protected and always ready and optimized for our AI applications.

• Drive Agentforce Innovation by becoming an expert in our innovative agentic platform. You'll directly push its capabilities to the limit, developing bespoke intelligent agents, automating intricate business processes, and crafting intuitive user experiences that deliver tangible value.

• Conduct Deep-Dive Technical Debugging and detailed analysis of complex system interactions, data flows, and AI model behaviors to optimize performance and ensure reliability.

• Prototype and Iterate Rapidly to develop proofs-of-concept and minimum viable products, coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement.

• Implement Best Practices for code quality, scalability, security, and maintainability across all deployed solutions.

Mission Responsibilities

• Serve as the technical advisor on high-profile customerengagements—designing,building, and deploying tailored Salesforce solutions for defense, intelligence, and aerospace missions.

• Partner with internal product and engineering teams to co-develop new platform features that address real-world public sector and IL5/IL6 operational requirements.

• Facilitate integration of AI/ML models, custom data pipelines, and automation flows that enable predictive maintenance, personnel planning, and mission-critical logistics decisions.

• Enable customers to adopt Salesforce for field operations, asset visibility, command center operations, and secure collaboration through Slack and Government Cloud Plus.

• Work with customer IT/security teams to accelerate Authority to Operate (ATO) and production go-lives per DoD IL5/IL6 and other regulatory frameworks.

• Share lessons learned with the broader Salesforce community to shape playbooks, prototypes, and reusable assets for government innovation.

• Partner with mission stakeholders to translate operational priorities into actionable technical roadmaps and Salesforce solutions aligned with agency strategy.

What We're Looking For

We’re looking for a builder, a problem solver, and a mission-first engineer with a passion for public service. The ideal candidate brings:

• 3-7 years of experience in software engineering, solutions architecture, or systems integration.

• Strong background in Computer Science or a related engineering discipline.

• Proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Proven track record of hands-on, end-to-end delivery of high-quality, scalable production solutions in a professional environment.

• Hands-on experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques.

• Experience with data integration, API design, ETL, and AI/ML model deployment.

• Familiarity with analytics, data warehouses, and operational dashboards (e.g. Tableau, CRM Analytics, Snowflake).

• Experience working in or adjacent to secure environments.

• Ability to work in ambiguous, fast-moving environments with high levels of independence.

• Strong communication skills, capable of engaging directly with users, executives, and engineers, with a collaborative mindset, bias for action, and customer obsession.

• Ability to travel 25-50% of the time, as needed to customer sites.

• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

• Eligible for a US Security Clearance.

Preferred Qualifications

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies.

• Background in defense/aerospace industries or operational military/logistics experience.

• Familiarity with IL5/IL6/CNSS #1253 requirements or deployment to classified environments.

• Direct experience with the Salesforce platform, including configuration, customization, and development.

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing conversational AI solutions within regulated industries.

• Salesforce platform certifications (e.g., Administrator, Platform Developer I, Architect, Agentforce Specialist).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Software Engineering

Job Details

Must haves

• Excellent programming skills in Python / Java / Terraform / Go
• Must have an open mind to learn new technologies and concepts.
• Experience in Postgress, Terraform, Kubernetes, Docker, Spinnaker is preferred.
• Knowledge in Oracle Database, Patching Oracle Database (RU/PSU), Troubleshooting etc
• Experience in public cloud skills
• Systems: Good understanding of Cloud Technologies like AWS

Nice to haves

• Knowledge in Elastic Search/Kibana stack.
• Knowledge in REST APIs.

Who you are…

• Self-starter.You are intrinsically motivated and a lifetime learner. You are unintimidated by ambiguity or a hard problem and are always looking for ways to innovate, improve, and raise the bar!

• Expert. Demonstrate high proficiency in engineering best practices, such as accessibility, fault tolerance, concurrency, reusability, extensibility, API design, maintainability, security, scalability, testability, and overall quality.

• Driver. You can lead engineers by example in continuously improving both the quality and productivity of your deliverables.

• Doer. Demonstrate a consistent track record of driving the creation of features that are impactful to our customers.

• Influencer. Participate in the reviews of other teams' designs, and provide constructive and clear feedback when reviewing the work of others.

• Communicator.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $172,000 to $276,100.