דרושים Sr/lead Data Engineer ב-Salesforce ב-United States, San Francisco

Job Category

Marketing & Communications

Job Details

About this role

Sitting at the intersection of design and technology, this role partners closely with our global creative leaders to transform conceptual ideas into inspiring, tangible experiences. In collaboration with the Animator Storyteller - AI, you’ll bring vision to life—whether through motion, 3D environments, prototypes, or other immersive formats— helping to reimagine event experiences, jumpstarting advertising concepts, unlocking bold new ways to pitch ideas to our leaders, and more. If they can dream it, you can make it.

As a meticulous craftsperson, you’ll bring an exceptional eye for design detail, a deep understanding of brand systems, and the ability to translate brand principles into every visual touchpoint—ensuring each asset not only represents the best of us, but also showcases our brand in fresh, inspiring ways that energize our marketing and brand engine. No matter how quick the turnaround, your work reflects the highest standards of design excellence and consistency.

As a self-starter, you will thrive in a fast-paced, high-pressure environment, can adapt to shifting priorities, and excel when faced with ambiguity. You’ll be a proactive self-starter—someone who takes initiative, leans forward, and can deliver exceptional work with little direction.

What you will do

• Bring creative concepts to life — transforming ideas into compelling visual and experiential outputs

• Partner with AI lead and creative leads to rapidly prototype, animate, and visualize concepts for internal and executive presentations, videos, and pitches

• Develop storytelling that pulls concept art off the page, building immersive experiences that inspire action

• Act as a bridge between creative ideation and technical execution, translating for both creative teams and business stakeholders

• Experiment with and implement AI-driven tools and techniques (Runway, Midjourney, etc.) to accelerate concept realization

• Support creative selling motions to executives and other stakeholders with polished, high-impact deliverables

• Design across a wide range of mediums (web, social, email, print, environmental, presentations) with consistency and craft

• Translate abstract brand strategy into clear, beautiful visual design that resonates globally

• Collaborate with creative leads to create cohesive marketing executions

• Refine layouts, typography, color, and hierarchy in executions to ensure clarity, usability, and brand consistency across concepts

What experience you have

• BA/BFA in Design, Art, or a related field (or equivalent experience)

• 8+ years of creative experience in-house or agency, ideally within a design-forward, brand-driven environment

• Strong portfolio demonstrating conceptual design, storytelling, and execution across mediums (digital, motion, 3D, experiential)

• Deep expertise in core design tools (Adobe Creative Suite, Figma, Keynote/PowerPoint)

• Proficiency in creative AI tools and emerging design technologies; Runway, Veo3 and Midjourney experience a plusMotion/film experience strongly preferred

• Exceptional ability to translate creative vision into visual/motion outputs that resonate with both creatives and executives

• Strong background in design and systems thinking

• Experience creating scalable design frameworks that empower global teams to deliver on-brand creative

• Demonstrated ability to design for both digital (web, email, social) and physical (print, environmental, event) formats

• Understanding of accessibility standards and inclusive design best practices

• Track record of elevating creative work with meticulous attention to craft and detail

• Proven track record of rapid prototyping and creative problem-solving under tight timelines

• Ability to work in fast-paced, high-pressure environments with shifting priorities

• Thrives in ambiguous situations, working with little direction while maintaining high quality

• Outstanding presentation and communication skills

Why you are excited about this role

• You thrive at the intersection of creativity and technology

• You love turning abstract ideas into visually stunning, tangible experiences

• You work well under pressure and can adapt quickly to changing priorities

• You take initiative and lean forward, even in moments of uncertainty

Why we are excited about you

• You’re an inspired, positive creative force who always brings fresh ideas to the table

• You have “Yes, and…” energy—pushing ideas forward rather than shutting them down

• You’re a fast learner who can shift seamlessly between design, motion, and technical problem-solving

• You see constraints as creative opportunities

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $169,600 to $233,200.

Job Category

Software Engineering

Job Details

What You Will Be Doing

Lead feature development throughout the software lifecycle: gather requirements, design, build, test, and deploy
Help scale our search services which need to support low latency and high throughput
Have experience with reliably delivering high-quality, distributed, testable, and scalable software
Mentor others in development technologies, tools, and processes
Present your own designs to internal/external groups and review designs of others
Develop test strategies, design automation frameworks, write unit/functional tests to drive up code coverage and automation metrics
Service ownership operate the service, improve supportability, and help resolve customer issues
Improve developer productivity through tooling and software engineering best practices
Participate in the team’s on-call rotation to address sophisticated problems in real-time and keep services operational and highly available

Skills and Experience

Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
A good understanding of object-oriented programming and experience in at least one object-oriented programming language, e.g. Java, C++.
At least 5 years of object oriented programming experience
Experience using Git / GitHub
Validated understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JavaScript, JSON, and/or Ajax
Shown understanding of Database technologies such as SQL, PL/SQL and relational database schema design
Experience in automated testing including unit and functional testing using Java, JUnit, JSUnit, Selenium
Previous experience with SaaS development
Team player, get-it-done attitude and quick learner
Understanding of Agile/Scrum methodologies
Experience with Search technologies like Lucene, Elasticsearch, Solr is a huge plus!
Experience working on building Search Platforms/features is a huge plus!

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100. For Massachusetts based roles, the base salary hiring range for this position is $184,000 to $253,000.

Job Category

Job Details

This is not a typical operations role. You are a force multiplier, responsible for architecting the strategy, building the operational engine, and creating the compelling narratives that drive our entire attrition reduction effort. You will transform complex data and ambitious goals into a clear, actionable roadmap and communicate our progress and vision to the highest levels of the organization. If you are a master storyteller who thrives on building structure from ambiguity and driving impactful outcomes, we want to hear from you.

Your Impact & Responsibilities:

Strategic Planning & Roadmap Design:

• Attrition Reduction Strategy: Architect and own the overarching strategy for identifying and saving at-risk customers and growing stable customers. You will define the frameworks for customer health, establish data-driven programs and playbooks for engagement.

• Program Roadmap: Develop and maintain a multi-quarter program roadmap, identifying and prioritizing key initiatives across technology, process refinement, and new strategic tests to continuously improve our retention capabilities.

Operational Excellence & Execution:

• Operating Model Design: Develop the end-to-end operating structure for the Attrition Programs team, defining the rhythm of the business, engagement models, and rules of engagement to ensure maximum efficiency and impact.

• V2MOM & Governance: Drive the development and management of the Attrition Council’s V2MOM (Vision, Values, Methods, Obstacles, Measures), ensuring it serves as the north star for the program. You will own the execution of the operating model, monitor its effectiveness, and make necessary adjustments to keep initiatives on track.

Data-Driven Insights & Executive Storytelling:

• Narrative Development: Translate raw data and complex operational metrics into a clear, compelling story about the root causes of customer churn. Your primary deliverable will often be end-to-end narratives with powerful visuals for executive-level presentations.

• Performance Dashboards: Build and manage a suite of performance dashboards that serve as the single source of truth for program metrics, including at-risk accounts, save rates, revenue saved, and team activity.

Stakeholder Management & Reporting:

• Executive Business Reviews (EBRs): Own the creation and delivery of quarterly business reviews for the CSG executive leadership team. You will synthesize program performance, strategic insights, and forward-looking recommendations into concise, high-impact presentations.

• Cross-Functional Alignment: Design and implement a robust cross-functional alignment model to ensure seamless collaboration with key partners in Sales, Product, and Support, driving a unified approach to resolving customer issues.

Required Qualifications & Experience:

• 12+ years of experience in a Strategy & Operations, Business Operations, Management Consulting, or a similar strategic role, preferably within a high-growth enterprise SaaS environment.

• Mastery of Executive-Level Storytelling: Proven, extensive experience building end-to-end narratives and visually compelling presentations for senior executive audiences. You must be able to transform complex information into a clear, concise, and persuasive story. A portfolio or examples of prior work may be requested.

• Strategic & Operational Expertise: Demonstrated ability to design and implement strategic plans, operating models, and governance frameworks from the ground up.

• Data-Driven Mindset: Strong analytical skills with a proven ability to dissect complex problems, identify root causes using data, and deliver actionable insights.

• Leadership & Influence: Exceptional ability to influence and align stakeholders at all levels, from individual contributors to C-suite executives, in a cross-functional, matrixed organization.

• Customer Success Acumen: Deep understanding of the Customer Success function, customer lifecycle, and the key drivers of churn and retention.

• Program Management: Proven track record of managing large-scale, complex programs and driving them to successful completion.

• Education: Bachelor’s degree required. MBA or equivalent advanced degree is strongly preferred.

• 3+ years of Management Consulting experience preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Washington D.C based roles, the base salary hiring range for this position is $196,800 to $300,200. For California-based roles, the base salary hiring range for this position is $214,800 to $327,600. For Illinois based roles, the base salary hiring range for this position is $196,800 to $300,200. For Massachusetts based roles, the base salary hiring range for this position is $196,800 to $300,200.

Job Category

Job Details

The Data Solutions team empowers Salesforce's digital transformation by leveraging data and AI to drive strategic and automated decisions across the organization. We're dedicated to enhancing the pipeline, increasing ACV, and boosting customer success. Using Salesforce technology, we build reliable data and AI products that fuel marketers and teams across the company with the insights needed to accelerate sales, improve customer adoption, and create exceptional experiences. We manage the entire data supply chain, from creation and storage to transformation and use in algorithms, data products, insights, and experiments, always with a trust-first approach to ensure responsible data practices.

• The C360 Data Cloud team is Salesforce's "Customer Zero" for Salesforce Data Cloud, building and perfecting our own solutions to transform enterprise operations. We empower Marketing, Sales, and Customer Success by unifying billions of daily data points into hundreds of millions of rich customer profiles and actionable insights. Our ambitious vision is to create a true 360-degree customer view, seamlessly connecting profiles, buying signals, marketing engagement, and AI-driven insights to orchestrate personalized customer journeys at every touchpoint.

• As a Senior Product Manager for C360 Data Automation, you'll spearhead the strategy, development, and execution of consolidating our customer data into a single source of truth customer profiles within the Salesforce Data Cloud. Collaborating closely with Marketing, Sales, Customer Success, and other teams, you'll ensure seamless data integration and enable activation and access, fostering its large-scale adoption throughout the organization.

What Are We Looking For?

• Must have experience implementing large scale technology solutions at enterprise-level companies. The more exposure to different groups/teams, the better! You played a key role as a Product Manager, Technical Product Manager and/or Project Manager in those projects.

• Product Ownership: You'll be in the driver's seat, responsible for defining product requirements and fostering clarity and alignment across all contributing teams.

• Data-Driven Mindset: You're a data PM at heart, living by the mantra "What is not measured cannot be improved" by expertly defining, measuring, and monitoring adoption metrics.

• Collaborative Growth Driver: You thrive on cross-functional collaboration, effectively partnering with stakeholder teams to influence and scale the adoption of our Data Cloud

• Salesforce Acumen: You're a quick learner who grasps Salesforce technologies, understands the complexity and intricacies of our tech stacks, and can articulate how our work delivers value to stakeholders and benefits Salesforce overall. Current or former Salesforce certifications (Admin, Advanced Admin, Marketing Cloud and/or Data Cloud) are highly desirable.

• Marketing & MarTech Expertise: You have experience working in or with Marketing and/or MarTech teams, possessing a solid understanding of marketing audience targeting strategies and techniques, nurture marketing concepts, and B2B Marketing fundamentals.

• Strategic & Technical Problem Solver: You're adept at deconstructing sophisticated problems, applying your technical depth and a data-driven approach to finding solutions. You can demonstrate both quantitative and qualitative data to inform your roadmap, with an interest in identifying both quick wins and big bets. You'll partner effectively with engineering, product marketing, product leadership, and our incredible PM team to define and scale pilot launches.

• Compelling Communicator: You build impactful product demos and can effectively present C360 Data Cloud use cases and our "Salesforce on Salesforce" narrative to executive audiences and customers.

• Customer-Centric Leader: You have deep experience incustomer-facing/productroles, possess emotional intelligence for customers, and can confidently tackle, run, and implement difficult, ambiguous projects.

• Team Player with Humor: You have a sense of humor – we tackle big problems here, but we like to do it with a smile!

Responsibilities

• Define and run the product roadmap for Truth Profile Growth and Adoption by identifying and scaling use cases across different areas such as Sales and Customer Success.

• Work with collaborators to help identify new use cases and areas to expand how we use Data Cloud. Prioritize and coordinate the launch plan.

• Own requirements gathering process - create product specs that clearly identify problems, opportunities, goals, and metrics as well as use cases, and product requirements that help design and engineering teams develop solutions and measure success.

• Collaborate with cross functional teams and define important metrics, measure, and report on the success of the delivered use cases and launches.

• Communicate progress to collaborators, functional owners, and internal team members

• Coordinate releaseannouncements/communications(Slack announcements, documentation, etc.)

• Represent and be a liaison for Truth Profile for strategic projects and ad hoc requests.

• Coordinate as required cross-functionally and with other teams to drive engagement.

• Be the voice of the customer and work with the Data Cloud Product Management team to provide feedback and be an early adopter of newly released features and enhancements.

• Represent Salesforce on Salesforce for Data Cloud for internal users and customers, working closely with Product Marketing Managers and Sales to enable/educate them on what we do and how we use Data Cloud internally to promote the product.

• Be a partner to the Product Leadership in Marketing Decision Science in ensuring our growth strategy, roadmap, and deliveries meet the needs of our collaborators and company

• Build and maintain strong relationships with collaborators, including customers, internal teams, and executive management, to ensure alignment and drive successful outcomes.

Minimum Qualifications:

• 10+ years of professional experience, preferably handling data products from inception through launch and iteration.

• Experience running large projects where multiple cross teams collaborate, have dependencies on each other with the ability to come in mid-project and lead by taking the ownership immediately.

• Ability to quickly understand systems and technical concepts and an ability to jump into high-level architecture and related conversations in order to explain to Data engineers and other business partners.

• Strategic problem solver who can improve both quantitative and qualitative data to inform your roadmap, and you have a curiosity about identifying both quick wins and big bets.

• Experience providing enablement, product training, and technical expertise, facilitating creation and maintenance of proper product documentation, communicating work to collaborators, and participating in User discovery sessions with prospects and collaborators.

• Ability to work independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization.

• Self-motivated and enthusiastic with shown creative and critical thinking capabilities.

• Experience working with remote/global teams and governance structures.

• Consistent track record of delivering successful products, concurrently and at scale.

• Shown ability leading scrum teams, writing detailed product/ technical requirement documentation.

Preferred Qualifications

• Technology -Proficiency/familiaritywith our tech stack: Salesforce CRM, Salesforce Data Cloud, and Marketing Cloud.

• General knowledge or previous working experience/exposure to sales, sales operations, and/or B2B marketing.

• Experience working with/runningcontractors/consultants

• Experience interacting with customers on calls and presenting to small/medium-sized audiences at conferences.

• Education - We prefer a Bachelor's degree in business or computer science or equivalent business experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000. For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.

Job Category

Software Engineering

Job Details

Must haves

• Excellent programming skills in Python / Java / Terraform / Go
• Must have an open mind to learn new technologies and concepts.
• Experience in Postgress, Terraform, Kubernetes, Docker, Spinnaker is preferred.
• Knowledge in Oracle Database, Patching Oracle Database (RU/PSU), Troubleshooting etc
• Experience in public cloud skills
• Systems: Good understanding of Cloud Technologies like AWS

Nice to haves

• Knowledge in Elastic Search/Kibana stack.
• Knowledge in REST APIs.

Who you are…

• Self-starter.You are intrinsically motivated and a lifetime learner. You are unintimidated by ambiguity or a hard problem and are always looking for ways to innovate, improve, and raise the bar!

• Expert. Demonstrate high proficiency in engineering best practices, such as accessibility, fault tolerance, concurrency, reusability, extensibility, API design, maintainability, security, scalability, testability, and overall quality.

• Driver. You can lead engineers by example in continuously improving both the quality and productivity of your deliverables.

• Doer. Demonstrate a consistent track record of driving the creation of features that are impactful to our customers.

• Influencer. Participate in the reviews of other teams' designs, and provide constructive and clear feedback when reviewing the work of others.

• Communicator.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $172,000 to $276,100.

Job Category

Job Details

• Drive consumption growth through successful implementation of initial commerce use cases

• Understand Customer's business and objectives by conducting research, prepares thoughtful questions and insights in advance of customer meetings

• Practice active listening and uncovering Customer's buying motivators, decision criteria, investment propensity and who's who in the Customers Buyers Circle

• Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering the value props that tie all the stakeholder together

• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer-centric lens

• Track and drive key consumption metrics including GMV, order volume, and platform utilization

• Develop data-driven expansion strategies based on consumption patterns

• Create and execute account plans to achieve targeted consumption goals

• Guide customers' roadmap to maximize platform value

Technical Expertise

• Understanding customers’ IT infrastructure and business requirements/ use case roadmap

• Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs

• Stakeholder management

• Creating a path to accelerate and expand consumption and utilization of MuleSoft within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer)

• Engaging with internal business & technical stakeholders (e.g., implementation partner, prof. services, technical architect, sales, customer success)

• The ideal candidate will be equally passionate about MuleSoft solutions, customer outcomes, and inspiring a team.

Customer Success

• Learn, be familiar with MuleSoft solutions, positioning, competition, and product suite Internalize MuleSoft customer success stories and Customer Success systems and processes and understand the current state of regional performance across customer health, retention, and growth metrics

• Establish relationships with regional leadership across pre-sales, sales, services, and channel leadership to be a leader in driving cross-functional alignment at scale and ensure customer health and expansion is top of mind

• Engage with C-level to operational teams on Mulesoft initiatives

• Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success

• Build business cases demonstrating ROI of increased platform adoption

• Create consumption acceleration playbooks based on customer success patterns

• Drive adoption of new commerce capabilities aligned to business outcomes

• Drive measurable business outcomes through commerce capabilities

Minimum Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise

• Experience driving consumption/adoption in enterprise accounts and portfolio management

• Technical knowledge of Mulesoft will be added advantage

• Ability to engage technical and business stakeholders

• A proven track record leading and driving customer success Teams, and aligning in complex customer environments at the executive and departmental level

• Experience managing people with a history of creating and inspiring great teams who have delivered results

• Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance

• Deep technical knowhow on data architecture & conversant in business language

• Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy

• Ability to contribute beyond your role and own strategic initiatives to improve the customer experience with MuleSoft

• Proven track record of leading seven-figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth

• Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers

• Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level

• Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred

Preferred Requirements

• Understanding of order management and marketplace solutions

• Deep technical knowhow on data architecture & conversant in business language

• Familiarity with Salesforce ecosystem

• Salesforce certifications

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $143,850 to $261,170. For Washington-based roles, the base salary hiring range for this position is $143,850 to $261,170. For California-based roles, the base salary hiring range for this position is $143,850 to $261,170. For Illinois based roles, the base salary hiring range for this position is $143,850 to $261,170. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:

Job Category

Software Engineering

Job Details

As ayou will play a critical role in shaping the strategy and execution of our— a key driver of our. This includes building scalable solutions that empower our diverse ecosystem of partners, including Consulting Partners, Resellers, and Independent Software Vendors (ISVs). You’ll be responsible for delivering product experiences that support partner co-selling, transactable marketplaces, and partner-led implementations, ensuring mutual growth and customer success. A deep understanding of the partner value chain and the ability to design applications for scale using AI, Agentic transformation, automation, and compliance will be central to your impact.

Role Overview

Key Responsibilities

• Develop an overall Product/Service strategic vision in partnership with Business Application Owners, BPG Leads, UX, Engineering, Architecture, and Leadership.

• Disseminates strategic vision to all Product Managers within the Product Line to influence Product-Level Roadmap and prioritization.

• Owns combined Product Line Roadmap comprised of key components of each individual product roadmap which ensures return on investment (ROI), consistent user experience, and measurable value delivery to Business Partners.

• Assist with product solution vision, strategy, investment allocation and roadmap development for each Product Roadmap within the Product Line, and communicates prioritization of initiatives to Product Managers.

• Champion AI maturity across teams. Be a thought leader in scaling autonomous agents and influencing broader product and platform direction.

• Leads Pre and Post-Program Increment (PI) Planning for the portfolio and assist in adjusting PI plans as needed based on budget, capacity, scope, and prioritization.

• Leads the implementation with Engineering, informing the solution design, technical debt, and other considerations.

• Responsible for reviewing operational health, capacity, incidents, and general performance of existing products and services.

• Collaborates and coordinates across Product Managers to maintain high standards of product/service performance, backlog health, roadmap planning, and Customer Engagement.

• Reviews overall progress and delivery of solutions and communicates solution delivery targets, milestones and achievements to Stakeholders, Customers, Business Partners, and BPG Portfolio Manager.

• Works with Portfolio Manager and Business Partner Groups on solution prioritization and resource allocation for cross-team initiatives.

• Anticipates and plans future business capabilities according to market trends, user and customer feedback, architectural roadmaps, and product/service performance.

• Manages allocation of capacity to different types of work (KLO, Project/Program, F&E, M&A) within the product line to maintain high user experience, product health, scalability, and delivery of committed initiatives).

• Works with Engineering to prioritize incident resolution, tech debt, technology improvements, and innovation.

• Works with Enterprise Architects to align business capability needs to technology roadmaps and market trends across product plaforms.

• Establish and train MSP teams on standard operating procedures and best practices

• Ensures engineering teams are following BT’s DevSecOps and DORA standards

• Manages staff and provides leaders coaching / guidance on the technical development of the team

Key Accountabilities

• Accountable for owning and driving Business Intimacy between Business Technology and the Business Application Owner, which includes overall relationship health. The relationship must operate as a partnership based on trust and a shared mission to build and deliver value by aligning objectives, interests, and strategies between the two parties.Define Product Line Strategy, Roadmap, & Key Milestones.

• Accountable for value of technology, products, and services delivered to Business Partners.

• Accountable for talent staffing, resourcing, allocation, and organizational design

• Coordinates Funding & management of products across value streams.

• Prioritizes initiatives within the Product Line into a singular list.

• Accountable for the holistic user experience of the Product Line.

• Accountable for documentation and maintenance of the combined strategic Roadmap of the Product Line.

• Accountable for the ROI of investment into the Product Line according to measurable delivery of business value.

• Accountable for continual Product Line updates to all partners and stakeholders.

Experience / Skills Required:

• 15+ years product management and/or product development experience

• 6+ years team leadership or coaching experience

• 6+ years experience with Salesforce products such as Sales Cloud, Salesforce Lightning, and ServiceCloud

• 6+years experience with enterprise Chatbot, AI, NLP technologies,conversational UI productsand frameworks

• Experience with understanding of Indirect Sales

• Experience with Partner Relationship Management systems

• Experience with leadership skill development and healthy teaming

• Strong knowledge in information technology architecture components, principles, procedures and practices

• Practical experience leading the development and maturation of DevSecOps and engineering quality practices and standards.

• Practical experience with product management tools / practices such as jobs frameworks, product / business model canvas, empathy maps, opportunity trees, etc.

• Practical experience with organizations operating with agility at scale

• Experience with design thinking, design sprints, or experiment creation methods

• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions evaluate outcomes and challenge conventional wisdom

• Excellent spoken and written communication as well as receptive listening skills, with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

• Ability to influence without formal authority and strong facilitation skills

• Excellent team player able to work with virtual and global cross functional teams

• Experience working with growing global teams

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $251,900 to $384,100.