Cmo Service Cloud jobs at Salesforce in United States, San Francisco

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As a Developer Documentation Lead, you will play a crucial role in creating content that enables developers to effectively build on and extend Data Cloud. You’ll collaborate closely with our content architect, content strategist, as well as PM and Engineering stakeholders to understand developer needs and deliver industry-leading documentation.

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Key Responsibilities:

• Create and maintain developer-focused documentation for Data Cloud, ensuring clarity and accuracy.

• Collaborate with cross-functional teams including developers, product managers, and subject matter experts.

• Use AI tools for content creation, review, and research to enhance documentation quality.

• Adapt quickly to changing priorities and deliver high-quality content within tight deadlines.

• Advocate for customers by ensuring documentation meets their needs effectively.

Required Experience/Skills:

• 5+ years of professional writing with a focus on developer documentation.

• Strong ability to explain complex concepts to technical and non-technical audiences.

• Experience using AI tools for content creation and review.

• Excellent communication skills, including giving and receiving feedback.

• Growth mindset with flexibility to adapt to evolving priorities.

• Proven ability to work collaboratively in a fast-paced, Agile environment.

Desired Experience/Skills:

• Familiarity with source control software like Perforce or Git.

• Proficiency in XML-based authoring tools such as Oxygen.

• Experience with DITA and structured authoring methodologies.

• Knowledge of Salesforce and its ecosystem.

• Understanding of Agile development processes.

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Posting Statement

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• 4+ years of experience designing and delivering software products from start to finish as part of a cross-functional team.
• Ability to deliver solutions on time independently and with on-site and distributed teams
• Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations.
• Ability to explore ideas, persuade, and build consensus on fast-moving projects with varying degrees of ambiguity and deadlines.
• Capability to deliver original, high-quality design work that is conceptually strong, meets business needs, and is at the right level of fidelity for each phase of a project.
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with a wide variety of stakeholders across product and engineering.
• Familiar with managing large design initiatives, including managing competing priorities.
• Demonstrated desire to continually improve on processes.
• Can design and think in design systems, not just single-purpose apps.
• Can consider how a design impacts ethics and equality, and have the conviction to speak up if veering off course.
• Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools.
• BA/BS or MA/MS in a design-related field, or equivalent experience.

• Collaborate closely with product owners, engineers, and user research teams to create a vision for your product area.
• Serve as a bridge linking design, product, engineering, and marketing teams.
• Oversee multiple web and mobile application features, interfaces, and experiences.
• Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations.
• Produce wireframes, storyboards, concepts, and other collateral to help communicate research results and make the case for new ideas.
• Create designs that adhere to and extend the existing style guide and design system.
• Generate detailed final design specs that inspire accurate developer builds.
• Work with developers and quality experts to deliver a polished final product.
• Promote and educate others on new interface guidelines and design patterns.
• Mentor new design staff.
• Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities.
• Advocate for accessibility through encouraging product and engineering management to prioritize accessible features and bug fixes.
• Support the vision for a product’s creative identity, articulates it clearly and convincingly, and guide the team through its implementation.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

Customer-Facing Experiences

• Billing and commerce portals enabling self-service for purchasing, billing, subscription management, and AI-powered assistance.
  

Unified Service Layer

• API-first platform delivering consistent, scalable capabilities across channels and integrated systems

Your Impact

• Set the Vision:Build a unified eCommerce strategy that integrates agentic experiences, personalization, and automation for a deeply connected customer journey.

• Build the Future:Drive next-gen capabilities powered byAgentforce,Data Cloud, and modern AI/ML technologies to deliver smarter, faster, and seamless experiences.

• Lead and Scale:Grow and empower a talented product team to deliver high-impact outcomes.

• Influence at Scale:Partner with senior executives and cross-functional leaders—including PLG, T&P, Pricing, and Revenue Ops—to deliver transformative digital solutions that fuel Salesforce’s growth strategy.

• Own the Metrics:

Who You Are

• Strategic Product Leader:10+ years in product management with expertise in eCommerce, self-service, or subscription commerce for B2B/B2C.

• Platform Visionary:Experience leading platform-level products and unified service layers at global scale.

• Technically Fluent:Strong understanding of API-first design, integrations, and commerce architecture.

• Executive Communicator:Ability to align stakeholders across a complex, matrixed environment and influence at the C-level.

• Customer Obsessed:

Preferred Experience

• SaaS or subscription commerce leadership in large-scale platforms.

• Familiarity with Salesforce ecosystem or comparable enterprise systems.

• Experience delivering AI-driven, agent-assisted digital commerce experiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Job Details

• Define, create, and maintain the Commerce Cloud design system in Figma, including components, patterns, design tokens, and storefront-specific elements

• Work closely with front-end engineers to translate design system components into production-ready code

• Collaborate on technical implementation decisions, leveraging understanding of front-end development constraints and opportunities

• Establish design system governance standards and oversee the roadmap for features and updates

Cross-Functional Partnership & Communication

• Serve as a bridge connecting design, product, engineering, and commerce platform teams

• Develop and maintain comprehensive documentation for the design system, including usage guidelines and implementation best practices

• Provide training and support to teams adopting the design system

• Collaborate with user research teams to validate design decisions and iterate on commerce-specific user needs

Leadership & Mentorship

• Mentor design team members on design systems thinking and best practices

• Foster systematic design thinking across the Commerce Cloud organization

• Advocate for accessibility and inclusive design, encouraging prioritization of accessible features

Experience

• 7+ years designing and delivering digital products as part of cross-functional teams

• 3+ years of specific experience with design systems creation, implementation, and governance

Technical Skills

• Expert knowledge of Figma, including advanced component creation, auto-layout, variants, and design token management

• Strong understanding of front-end development principles (HTML, CSS, JavaScript fundamentals)

• Experience with design system governance, documentation tools, and version control

Design & Leadership

• Deep understanding of user-centered design methods and best practices

• Demonstrated leadership behaviors that inspire teams and build trust with stakeholders

• Strong communication and active listening skills

• Experience using analytics and user research to drive design decisions

• Commerce Cloud storefront component libraries and design patterns

• Checkout flows, product catalog experiences, and shopping cart interfaces

• Mobile-responsive design systems for commerce applications

• Accessibility standards implementation across all commerce touchpoints

• Performance-optimizeddesign solutions for high-traffic e-commerce sites

• Global design patterns that work across markets and languages

At Salesforce, you'll work on design systems that power commerce experiences used by millions of shoppers worldwide. You'll make merchants more successful, shoppers' experiences more delightful, and developers' implementations more efficient.

Application Requirements:Submit a résumé with portfolio links showcasing design systems work and commerce experience. Submissions without portfolios will not be considered.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Job Details

* Passion for service ownership, building reliable, and self-healing services.
* Proven ability to work in complex team environments and deliver under pressure with dependency constraints.
* Expertise in building large scale distributed systems, especially in public cloud environments (i.e. AWS, GCP).
* Skilled in balancing live-site management, feature delivery, and retirement of technical debt.
* Familiarity with crash-only and recovery-oriented software design.
* Proficient in designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers.
* Capable of driving and delivering thin slices of end-to-end functionality on a regular cadence with data-driven feedback loops.

Requirements:

* 6+ years of development experience
* Proficiency with Golang, Java and/or C++ in a Linux/UNIX data center environment
* Experience in operating large scale cluster management systems (e.g. Kubernetes) of a mission critical service
* Strong knowledge of network technologies, such as TCP/IP, DNS, TLS termination, HTTP proxies, network load balancing, etc.
* Experience with cloud infrastructure automation tools, frameworks, workflows, and validation platforms
* Working knowledge of CI/CD, configuration management and Infrastructure as Code principles (e.g. Spinnaker, Terraform)
* Experience with Agile development methodology (e.g. Scrum) and Test-Driven Development, with attention to code quality, delivering secure code.
* Participation in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available
* Experience in using telemetry and metrics to drive operational excellence
* Meet with the Product Owner and Scrum Lead to propose plans, provide high-level estimates, and assess feasibility in your area of expertise.
* Help manage the complexities of delivering features—slicing stories and epics, defining tasks, and exposing dependencies and risks.
* Provide technical coaching to AMTS, MTS, and SMTS team members to help improve their overall skills and knowledge, primarily by using techniques such as pair-programming and reviews.

Check out what the buzz is about here:

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Here’s how you’ll make an impact:

• Architecting the Core: Drive the end-to-end architecture for mission-critical products and services, ensuring enterprise-grade scalability, maintainability, and reliability. You'll craft overarching architectural principles, frameworks, and standards.

• Planet Scale Systems: Build marketing tools that connect the world’s largest companies with their customers.

• Hands-On Innovation: Maintain your coding edge by dedicating approximately 20% of your time to hands-on development, proof-of-concepts (POCs), and validating new architectural patterns.

• Strategic Partner: Partner directly with SVPs, EVPs, and business leaders to translate complex challenges into actionable technical roadmaps. You'll drive strategic technology initiatives, providing critical input into long-range product requirements and best practices.

• Distributed Systems & Cloud Mastery: Leverage your deep expertise in distributed systems, backend technologies, and diverse cloud environments (AWS, GCP, Alibaba) to architect robust and high-performing solutions.

• Pioneering AI Integration: Spearhead the integration of cutting-edge AI components into our platforms, shaping the future of intelligent CRM.

• Leadership & Mentorship: Cultivate a culture of engineering excellence by actively mentoring and guiding a significant number of engineers (20-100+), fostering their technical development and understanding of complex architectures.

• Cross-Functional Catalyst: Act as a critical liaison, working consultatively across a large engineering organization to improve communication, foster teamwork, and drive technical alignment.

• Continuous Improvement: Champion continuous improvement in platform reliability and serviceability, driving research and prototyping of innovative technologies.

• Operational Excellence: Participate in the team’s on-call rotation, applying your deep expertise to resolve complex real-time challenges and ensure highly available services.
  

Who You Are:

A rare blend of deep technical mastery, strategic vision, and exceptional leadership, ready to tackle the most complex challenges at scale.

• 15+ (ideally 20+) years of hands-on software development experience with a proven track record of designing, building, and delivering large, complex enterprise-grade projects.

• Understanding of Marketing technologies including but not limited to web tracking solutions, email marketing solutions and high scale marketing automation.

• Mastery across multiple programming languages and platforms, with a strong understanding of architectural patterns for highly scalable and resilient systems.

• Demonstrated expertise in architecting and implementing distributed systems, backend technologies, and cloud-native solutions (AWS, GCP, Alibaba experience highly valued).

• A passion for innovation, with experience driving research, POCs, and integrating emerging technologies like AI.

• Exceptional ability to independently craft and deliver strategic technical reports and performance presentations to executive leadership and external audiences.

• Proven success in fostering technical performance architecture that addresses the most complex performance bottlenecks.

• Deep experience in setting long-term design strategies that span multiple complex projects.

• Strong informal mentorship capabilities, with a passion for guiding and developing engineering talent. You build an environment for clear and open discussion, involving the right people to resolve critical issues.

• Comfortable working within short release cycles and the full software development lifecycle, with experience in publicly released, multi-release products.

• Proficiency with Agile development methodologies (e.g., Scrum).

• A related technical degree is required.

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Posting Statement

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Responsibilities:

• Security Solution Architecture:

  • Drive the architecture of robust and scalable security solutions for public cloud environments, utilizing guardrails, policies, and industry-leading practices.

• Security Baselines and Standards:

  • Define and maintain comprehensive security baseline requirements, policies, and standards for public cloud platforms (e.g., AWS, Azure, GCP).

• Security Control Implementation and Automation:

  • Lead the design, implementation, and automation of security controls in public cloud environments, including:

    • IAM (Identity and Access Management)

    • Detection and Monitoring

    • CI/CD Security

    • Configuration Management

    • Container Security

    • Network Security

    • Data Protection

  • Utilize Infrastructure as Code (IaC) tools like Terraform and container orchestration platforms like Kubernetes to automate security configurations and ensure infrastructure is secure by design.

• Cross-Functional Collaboration:

  • Collaborate effectively with cross-functional teams, such as Product Engineering and internal Security teams (CSOC, Enterprise Security, Compliance, others), to seamlessly integrate security solutions, tooling, and risk mitigation strategies into the architecture of public cloud environments.

• Threat Landscape and Trend Analysis:

  • Continuously assess emerging trends in the cybersecurity landscape, including new threats, vulnerabilities, and technologies, to proactively evolve security policies, practices, and architectural patterns.

• Cloud Security Vision and Strategy:

  • Partner with key stakeholders to develop, communicate, and drive a converged cloud security vision and strategy across all public cloud environments, ensuring security parity and a consistent security posture.

• Architecture Reviews and Guidance:

  • Conduct periodic security architecture reviews to identify potential vulnerabilities, assess the effectiveness of existing controls, and provide actionable recommendations for improvement.

  • Serve as a subject matter expert, providing expert guidance and consultation to partners and stakeholders on secure architecture patterns and best practices for developing and deploying cloud-native applications and services.

• Secure Architecture Adoption and Advocacy:

  • Drive the adoption of secure cloud architecture principles, patterns, and services across the organization, promoting a "security by design" mindset.

• Proactive Risk Management:

  • Partner closely with the Security Assessments team to proactively identify, prioritize, and mitigate security risks across public cloud environments, contributing to a continuous risk reduction program.

Qualifications:

• 8-12 years of progressive experience in cloud security architecture and engineering.

• Deep and demonstrable understanding of public cloud platforms (e.g., GCP, AWS,) especially GCP and their native security services.

• Proven experience in designing, implementing, and automating security controls in cloud environments, including IAM, detection and monitoring, CI/CD security, configuration management, container security, and ideally using IaC tools.

• Excellent communication, collaboration, and interpersonal skills, with the ability to effectively communicate complex technical concepts to diverse audiences, including1technical and non-technical stakeholders, partners, andleadership.

• Strong analytical and problem-solving skills, with a proactive and strategic approach to identifying and mitigating security risks in cloud environments.

• Experience with conducting security architecture reviews and providing actionable recommendations.

• Familiarity with cloud-native application architectures and security considerations.

• Strong knowledge of security frameworks (e.g., NIST, CIS, ISO 27001), compliance regulations, and security best practices for cloud environments.

Preferred Qualifications:

• Relevant certifications such as Professional Google Cloud Engineer, Cloud Architect, Cloud Security Engineer, CCSP, CISSP or equivalent.

• Proven hands-on experience with Google Cloud Native Security Services such as Chronicle, Cloud Armor, Cloud Firewall, IDS, Certificate Manager, KMS, Secret Manager, DLP

• Advanced with scripting and automation languages (e.g., Python, Bash).*LI-Y

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