Senior Customer Success Events & Operations Manager jobs at Salesforce in United States, Austin

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About the Role

The BVS team partners directly with senior sales leaders on our largest, most strategic accounts. As Manager / Sr. Manager of Business Value Services, you will engage C-suite and executive stakeholders to shape transformational programs, quantify business outcomes, and drive commercial success. You’ll be instrumental in defining value-based strategies, building executive-ready business cases, developing deal structures, and driving differentiated sales motions.

Responsibilities

• C-Suite Advisory:Engage directly with customer executives to understand their priorities and co-develop strategic investment cases tied to their business goals.

• Strategic Account Planning:Partner with sales leadership on high-priority accounts to shape pursuit strategies, qualify opportunities based on business impact, and accelerate deal cycles.

• Value Discovery & Quantification:Facilitate customer workshops to uncover key business drivers, identify transformational opportunities, and quantify financial outcomes (e.g., ROI, TCO, payback period).

• Business Case Development:Lead the creation of compelling business case narratives and executive presentations that communicate Salesforce’s differentiated impact.

• Commercial Deal Structuring:Partner cross-functionally to shape commercial strategies and support deal negotiations, aligning customer value with Salesforce growth objectives while proactively identifying and mitigating strategic, competitive, and operational risks to accelerate sales outcomes.

• Value Realization:Post-sale, partner with customer success and sales teams to track and communicate realized value, reinforcing Salesforce’s long-term strategic partnership.

• Thought Leadership:

What We’re Looking For

• Proven Executive Engagement Experience:Ability to lead complex value-driven conversations with C-level stakeholders in Consumer Business Services (CBS)

• Commercial Acumen:Track record of shaping deals, influencing commercial strategy, and driving business outcomes across complex, enterprise sales environments.

• Strategic Storytelling Skills:Ability to distill complex data and insights into crisp, executive-friendly narratives that influence decision-making.

• Consultative Mindset:Background in management consulting, corporate strategy, or customer-facing advisory roles with demonstrable success in outcome-based selling.

• Analytical Rigor:Advanced financial modeling and quantitative analysis skills with the ability to simplify and communicate key takeaways.

• Cross-Functional Leadership:Experienced in navigating matrixed organizations, driving alignment across sales, solution engineering, pricing, legal, and customer success teams.

• Technology Curiosity:

Preferred Qualifications

• 10 years of relevant professional experience

• Experience supporting or selling into CBS verticals

• MBA or equivalent advanced degree

• Familiarity with enterprise SaaS business models and Salesforce solutions

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Job Details

• Lead the entire event lifecyclefrom strategy and planning to execution and post-event follow-up.

• Manage project timelines, budgets, and vendor relationshipsto ensure all events are delivered on time and within budget.

• Collaborate with cross-functional teamsand stakeholders to ensure seamless execution and alignment with business goals.

• Oversee all aspects of event production,including creative design, technical and digital teams, and operations.

• Develop a deep understanding of our products, services, and messagingto effectively integrate them into event experiences.

• Negotiate and manage vendor contractsto secure the best services and pricing.

• Plan and execute a diverse range of events,from small, high-touch customer gatherings to large-scale trade shows and conferences.

• Create detailed event plansand manage every element with exceptional attention to detail.

• Innovate and adaptquickly to new challenges and opportunities to deliver memorable experiences.
  

• Proven experience in event planning and management, with a track record of successful events.

• Exceptional project management and organizational skills.

• Experience with budget management and vendor negotiations.

• Strong creative and analytical skills.

• Excellent communication and interpersonal skills.

• The ability to thrive in a fast-paced, collaborative environment.

• A passion for creating exceptional customer experiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Key Responsibilities

• Drive organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives.

• Own the preparation of materials for key meetings, including business reviews, executive briefings and town halls.

• Collaborate with cross-functional teams to ensure rhythm of the business decision-making forums and operational cadences are effective and impactful.

• Support and manage the execution of regular and ad hoc senior executive presentations and reporting.

• Drive impactful event strategy, ensuring appropriate representation at customer, partner and industry events.

• Develop and implement a proactive customer engagement strategy that aligns with the President of Customer Success’ priorities and Salesforce’s growth objectives.

• Partner with Finance, Employee Success and Customer Success Operations to streamline processes and optimize organizational effectiveness.

• Articulate and advocate for the Customer Success vision and strategy.

• Act as a liaison across teams to ensure alignment and coordination across key stakeholders and teams.

Qualifications & Experience

• 10+ years of experience in Customer Success, Marketing, executive relations or a related field in a large global organization.

• Demonstrated success in driving strategy and execution, with experience in Chief of Staff or similar roles.

• Proven ability to shape narratives, craft compelling messages and represent leadership in both internal and external forums.

• Strong interpersonal skills to build relationships across a matrix organization, foster alignment, and inspire trust.

• Ability to influence cross-functional teams and drive alignment across stakeholders.

• Adept at anticipating needs, managing ambiguity and aligning initiatives to organizational goals.

• Exceptional communication skills and executive presence, with the ability to represent senior leadership and engage with stakeholders at all levels.

• Thrives in dynamic environments, managing change with agility and resilience.

• Proactive problem-solver, ability to stay one step ahead.

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Responsibilities:

• Stakeholder Engagement & Management: Build and maintain effective and trusted relationships with internal teams and acquired company stakeholders at all levels. Ensure executive alignment on the integration program, priorities, and roadmap to drive successful outcomes.

• Strategic Narrative & Value Articulation: Translate complex M&A strategies, decisions, and challenges into clear, compelling narratives and communications. Articulate the program's value throughout the M&A lifecycle to manage change and drive the program towards completion.

• Program Leadership & Execution: Define and validate post-announce integration strategy, lead execution planning, and manage resources and timelines for a portfolio of acquisitions. Drive the achievement of V2MOM and program success metrics across the M&A integration lifecycle.

• Cross-Functional Collaboration: Collaborate with a wide range of cross-functional teams, including Corporate Development, Business Technology, Finance, and Field Leadership, to ensure alignment and encourage collaboration throughout the integration journey.

• Influence and Advise: Proactively identify trends, risks, and opportunities to influence and advise the strategy. Highlight key issues to senior leadership, partnering with them to solve problems and make informed decisions.

• Continuous Improvement: Drive continuous learning and organizational excellence in M&A, refining integration frameworks and best practices to enable sustainable and scalable transformations.

Required Experience & Skills:

• 7-10 years of relevant work experience in strategy consulting, management consulting, M&A integration management, or a related field, with a proven track record of success.

• Proven experience in Program Leadership & Execution for large tech acquisitions, demonstrating a deep understanding of the integration process and best practices.

• Demonstrated ability to think strategically while being meticulous, considering the broader business context and implications.

• Exceptional Stakeholder Engagement & Management skills, with a proven ability to build strong relationships, navigate complex organizational dynamics, and drive alignment at all levels.

• Strong strategic and critical thinking skills with a passion for developing solutions to complex business problems.

• Excellent communication skills, with a track record in crafting visually appealing and compelling stories and recommendations for executive-level consumption. Proven ability to translate complex strategies into clear, compelling narratives that drive understanding and action ( Strategic Narrative & Value Articulation ).

• Strong business acumen and analytical approach, with the ability to analyze data, identify trends, and leverage insights to advise integration strategies.

• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously, prioritizing tasks, and delivering high-quality results within established timelines.

• A track record of successfully demonstrating the organization's core values while navigating M&A complexities, fostering trust, and leading an equitable integration process ( Living Our Values ).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Job Duties

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), Technology, Biotechnology, Engineering Technology, or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field.

Special Skill Requirements: (1) Writing use cases and design documents; (2) Coding and unit testing; (3) WSDL; (4) UML; (5) SOA design patterns; (6) Eclipse; (7) XQuery; (8) JAVA and J2EE; (9) SOAP; (10) Python.

Any suitable combination of education, training and/or experience is acceptable.

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Posting Statement

Job Category

Job Details

Job Duties

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering, or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field, OR Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering or closely related quantitative discipline and five (5) years of progressively responsible experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering).

Special Skill Requirements: (1) Apex Language; (2) SOQL; (3) HTML; (4) JavaScript; (5) Maven; (6) Spring Boot; (7) JQuery; (8) Force.com; (9) ANT Integration; and (10) Salesforce deployment experience (2 years). Any suitable combination of education, training and/or experience is acceptable.

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Posting Statement