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As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.

You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.

• User Understanding & Customer Strategy:Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and "as-is" journey maps to identify opportunities for improvement within the customer experience.

• Conversation & Interface Design:Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand's voice. You will define the AI agent's persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.

• Prototyping & Testing:Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and executeconversation-specifictest cases covering primary flows, edge cases, and error scenarios. You'll also use a "Truth Curve" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.

• Collaboration & Implementation:Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You'll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI's behavior.

• Monitoring & Optimization:Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You'll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
  

• Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.

• Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.

• Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).

• Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.

• Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.

• Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
  

• Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.

• Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.

• Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.

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The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.Responsibilities:

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.

• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Respond efficiently to RFPs.

• Lead the technical side of the sales cycle.

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

• 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.

• Experiences of selling into customers across the UK in the Communications, Media, Sports or Gaming sector

• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts

• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.

• Proven oral, written, presentation, and interpersonal communication and relationship skills.

• Proven time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge.

• Loves to be the first to know something and to understand why and how things happen.

• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.

• Good at explaining ideas and finding ways to keep people’s attention.

• Willing and able to travel occasionally.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).

• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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• Define and execute a scalable, outcome-driven regional partner strategy, closely aligning with empowered OUs, MuleSoft Sales, and global strategic objectives.
• Adapt and scale global MuleSoft campaigns regionally to maximize pipeline generation, acceleration, and market growth.
  

• Build executive-level strategic relationships with top GSIs (e.g., Deloitte, Accenture, Capgemini, PwC, IBM) and emerging innovative partners.
• Establish and maintain structured, outcome-driven business plans, including monthly accountability reviews, clear KPIs, and growth metrics.
  

• Drive MuleSoft’s pivotal role in shifting customer mindsets from fragmented Best-of-Breed solutions to Salesforce’s cohesive Best-of-Suite platform.
• Clearly position MuleSoft as the integration solution enabling streamlined IT landscapes, lower integration costs, unified data governance, and accelerated customer outcomes.
• Articulate MuleSoft’s unique capability in supporting comprehensive Salesforce ecosystem adoption (Data Cloud, Slack, Tableau, AgentForce, and Unify).
  

• Strategically drive executive-level engagement with partners and customer CIOs, clearly communicating the value of MuleSoft within a broader Salesforce vision.
• Align regional AVPs closely with GSI partner counterparts, ensuring consistent executive alignment and collaboration.
  

• Collaborate closely with the Alliances Center of Excellence to develop and deploy structured, measurable partner enablement programs.
• Drive clear accountability, enablement outcomes, and reporting transparency to continuously enhance partner effectiveness and growth.

• Measurable growth in partner-sourced pipeline and ACV.
• Strong accountability, clear commitments, and measurable execution from top GSIs.
• Increased adoption of MuleSoft-driven legacy modernization initiatives regionally.
• Enhanced executive-level engagement, demonstrated by C-suite alignment and participation in strategic partner events.

• 10+ years senior-level experience in Alliances, Partner Management, Consulting, or Integration-focused Business Development.
• Proven record in managing and scaling complex partner ecosystems, specifically with GSIs and strategic consultancies.
• Deep experience positioning integration solutions (MuleSoft preferred) for legacy middleware replacement (SAP, IBM, Tibco, webMethods).
• Exceptional skills in building executive-level relationships and influencing senior stakeholders at GSIs.
• Strategic, results-driven mindset with the ability to balance global consistency and local execution agility.
• Proficient at navigating cross-functional internal teams (Sales, Solution Engineers, Marketing, Product) to align efforts and accelerate partner-led outcomes.

• Strategic thinker who excels in dynamic, high-growth environments.
• Excellent communicator and facilitator, skilled in influencing senior stakeholders and driving alignment.
• Self-aware leader known for motivating and inspiring high-performing, collaborative teams.
• Passionate advocate for partner ecosystems, innovation, and customer success.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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our UKI Governmentuse cases and opportunities.

On specific opportunities, partner with the AE and help coordinate the rest of the Opportunity team to help drive the opportunity to close.

• Teaming with specialist teammates, design innovative solutions to address the varied challenges faced by healthcare organisations and build those solutions on the Salesforce platform.

• Present customised story-driven demonstrations aligned with key business value and solution differentiation.

• Proactively research and develop technical points of view in alignment with industry knowledge and understanding of the customer’s enterprise vision

• In pre-sales contexts, present Salesforce platform advantages, including security and cloud infrastructure, to a variety of technical and non-technical audiences including a wide range of stakeholders from line-staff right up to C-level executives

• Contribute to RFP/RFI submissions by coordinating response themes, response ownership, and co-creation of executive summaries alongside the rest of the account team

• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role

• Attain quarterly and annual objectives that you will define collaboratively with your manager

• Function effectively in a fast-paced, high-energy market segment and successfully balance multiple projects (Sales opportunities, enterprise RFPs, SME programs and internal enablement)

If you possess a passion for Public Sector, creating and bringing strategic visions to life, critical thinking skills, and an unwavering commitment to customer success, you may be the ideal candidate for the job

• Prior experience within Central Government, MOD, Justice or Government Agencies and/or enterprise technology sales is highly desirable

• Excellent communication and presentation skills are a must

• Deep experience in the IT industry, with experience in either pre-sales, implementation, or post-sales customer support on the Salesforce platform is desirable

• Knowledge, interest, and/or background in the healthcare space

• The capacity to thrive in a fast-paced, ever-evolving, team-selling tech sales environment

• Ability to work as part of a team to solve business and technical problems at all levels of healthcare institutions,

• Solid verbal, written, presentation, and interpersonal communication skills – in both remote and onsite settings

• Proven time management & prioritisation skills in a dynamic sales environment

• Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams

• (Desirable) Experience within any or all of the following Salesforce product suites: Sales Cloud, Service Cloud, Health Cloud, Platform, and/or Experience Cloud

• (Desirable) Salesforce administrator or technical experience (beyond end-user)

• *Desirable) Salesforce certifications - such as Administrator, Advanced Administrator, Sales Cloud, Service Cloud, etc.

• (Desirable) Salesforce industry cloud / Vlocity experience including but not limited to common capabilities like Omni Studio, Business Rules Engine, Scheduler, Data Processing Engine, etc

• (Desirable) Previous experience in pre-sales consulting as a Solution Engineer, Sales Engineer, Solutions Architect, Solutions Consultant, or other related roles,

• (Desirable) Consulting or professional services experience implementing or at least configuring Salesforce

• (Desirable) Likes to be the first to know something and to understand why and how things work

• (Desirable) Being inquisitive: practice at asking questions and searching out answers. You love solving riddles and challenging puzzles

• (Desirable) Highly driven and self motivated with the ability to learn quickly in an ever-changing environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.Responsibilities:

• Coordinate and lead the entire solution cycle through close collaboration with other teams.

• Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.

• Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.

• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.

• Attain quarterly and annual objectives assigned by management.

• Respond efficiently to RFPs.

• Lead the technical side of the sales cycle.

• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

Required Qualifications:

• 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.

• Experiences of selling into customers across the UK in the Retail and Consumer Goods sector

• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts

• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.

• Proven oral, written, presentation, and interpersonal communication and relationship skills.

• Proven time management skills in a dynamic team environment.

• Ability to work as part of a team to tackle problems in dynamic, energising environments.

• Inquisitive, practical, and passionate about technology and sharing knowledge.

• Loves to be the first to know something and to understand why and how things happen.

• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.

• Good at explaining ideas and finding ways to keep people’s attention.

• Willing and able to travel occasionally.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).

• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended

If you require assistance due to a disability applying for open positions please submit a request via this.

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Credible, inspiring, & relevant industry thought leadership and brand positioning:

• Articulate Salesforce’s value proposition within the Manufacturing & Auto space. Focus on creating market relevant industry sales assets, particularly in key areas (e.g., AI, Data Cloud) leveraging materials from our global Manufacturing & Auto CoE.

• Develop custom presentations and branded assets for key accounts and events for the market, including Salesforce Innovation Centres (SICs).

• Lead industry webinars, create industry publications (blog posts, white papers, case studies, success stories), and engage in industry award events.

Generating demand through customer & event engagements:

• Work directly with key clients across the Manufacturing & Auto business, bringing strong industry understanding, structured problem-solving, strategic clarity, and executive presence (verbal and written) to create pathways forward to deliver growth.

• Represent Salesforce at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders.

• Build strategic relationships with key industry stakeholders, including regulatory bodies and consultants, to establish Salesforce as a leading voice in industry discussions within the market.

• Support customer meetings with tailored content. Become a trusted advisor for our senior Manufacturing & Auto customers, sharing experience from past transformations, customer benchmarks, and best practices.

Turn market insights into improved product and local growth strategy:

• Create transparency for the UKI leadership team on the underlying drivers of industry/market specific performance and trends, highlighting issues and opportunities

• Establish a structured process (meetings, roundtables, QBRs) to collect feedback on critical use cases/product capabilities and their impact on our customers KPIs.

• Refine and prioritise global sales plays to the market context. Support local partner/sales enablement content creation and activities: industry dynamics, customer needs, sales plays - all in industry language.

• Channel relevant feedback from CxO engagements to product leaders (Industry Clouds and the rest of the product portfolio)

Experience/Skills Required:

• Education: BS/BA degree or equivalent experience; MBA preferred.

• Experience: 10+ years of industry experience in Management Consulting, a high-growth SaaS company, or a leading Manufacturing/Auto company. Strong customer orientation and results-driven leader.

• Domain Expertise: Understands industry trends, the high-level technology landscape, and how Salesforce can create value for companies in the industry.

• Initiative & Quality: Self-starter who independently seeks new opportunities and drives work with minimal supervision. Consistently accurate and delivers high-quality work on time.

• Executive Presentations & Influence: Outstanding written, verbal communication, and presentation skills in front of audiences ranging from small executive meetings to very large keynote presentations.

• Demonstrates high EQ: Exhibits emotional intelligence and tact while influencing, negotiating, and navigating productively through conflict. Capable of having courageous discussions and leading cross-functionally at peer level and above to drive decisions forward.

• Managing Ambiguity: Ability to work effectively through a high degree of change, demonstrating consistent ability to set a vision, prioritise, cut through noise, and execute through ambiguity. Comfortable working with limited information and asking questions.

• Strong Analytical Skills for Business Planning: Outstanding problem-solving and analytical skills; demonstrated ability to structure complex problems, develop hypotheses, and present well-supported solutions. Demonstrated ability to analyse and interpret data for value-based discussions.

Experience/Skills Desired:

• Strong understanding of Salesforce products . Experience with deploying or using Salesforce with a compelling vision for how we can change the industry in the age of AI.

• Practical experience in leading digital transformation and large-scale change management efforts.

• Strong understanding of AI and its potential to transform the industry.

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement