Principal Technical Architect Agentforce jobs at Salesforce in Singapore, Singapore

Job Category

Job Details

As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realisation. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

• Strategic Solutioning & Design Leadership:Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesise complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.

• Deployment Ownership & Program Management:Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimisation for long-term reliability, scalability, and security, including the establishment and governance of agent behaviour guardrails.

• Executive Customer Relationship Management:Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.

• AI Strategy & Responsible AI:Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.

• Facilitation & Workshop Leadership:Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.

• Trusted Technical & Strategic Partner:Embed deeply with client teams to truly grasp their operational challenges and strategic goals. Act as a primary technical advisor, providing expert guidance and presenting results and proposals that drive measurable value and adoption.

• Conversation Design & User Experience:Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.

• Organisational Readiness & Change Management:Assess customer organisational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximise the benefits of intelligent agents.

• Product Evolution & Strategic Feedback:

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects.

• Understanding of the Salesforce platform and ecosystem.

• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management.

• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach.

• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact.

• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements.

• Proven experience managing executive customer relationships in a strategic advisory or consulting role.

• Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.

• Ability to travel 25-50% of the time, as needed to customer sites.

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance).

• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).

• Experience with AI/ML concepts beyond LLMs, such as natural language processing.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

We're looking for a highly accomplished and senior-level Agentforce Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimisation.

As a Senior Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

Your Impact:

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimised, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyse, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviours to optimise performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelise engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment.

• Strong background in Computer Science or a related engineering discipline.

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks.

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).

• Significant direct experience with the Salesforce platform, including advanced configuration, customisation, and complex development.

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives.

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.

• Ability to travel 25-50% of the time, as needed to customer sites.

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing and deploying conversational AI solutions within highly regulated industries.

• Expert-level experience with Apex and/or Python coding languages in a professional setting.

• Prior experience in a customer-facing, hands-on technical lead or architect role.

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds).

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development.

• Experience contributing to open-source AI frameworks or libraries.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

YOUR IMPACT

• Ensure scalable and standard methodology solutions to meet and exceed customer needs.

• Guide the evaluation of business and technical requirements.

• Build relationships with key collaborators and team members.

• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.

• Review and guide project vision and direction, implementation approach and key artefacts.

• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.

• Where required, hands-on application configuration to meet customer needs.

• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

• Where required, support pre-sales activities to position Salesforce Services.

• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

REQUIRED QUALIFICATIONS

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages.

• Ability to analyze, design, and optimize business processes via technology and integration.

• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.

• Work independently and as part of a distributed team and a willingness to take ownership of problems.

• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.

• Available to travel regionally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

PREFERRED QUALIFICATIONS

• A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

• Ability to build and maintain key relationships with C-level / mid level and key decision makers.

• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

• At Salesforce, a Technical Architect (TA) inspires our clients by conveying how Technology can be leveraged to enhance their business performance. A TA works at multiple stakeholders’ level and guides them on how to apply Salesforce technology that accelerates business outcomes for them.
• A TA is aware of current business and technology trends and is always ready to engage in conversation with the clients, to help ideate possibilities, make them tangible by applying technology and lay a pathway to progressively deliver measurable results.
• These technologies include (but are not necessarily limited to) products and solutions, such as Salesforce platform, Data and AI services, Application development, APIs, Apex/Visualforce coding, Lightning components, mobile app development, and 3rd party solutions that may need integration.
• TAs simultaneously demonstrate big-picture thinking and in-depth problem-solving traits, with knowledge and skills that are both broad and deep. They take pride in designing enterprise-scale systems that stand up to high volumes and performance requirements and are fail-safe.
• TAs demonstrate a superb growth-mindset, are always learning and challenging themselves to be the best in their domains (at though-leadership levels) and building apersonal/professionalbrand!

• Engage with Public Sector organisations at various stakeholders’ level to understand their vision and translate that into an executable technology roadmap.
• Lead ideation discussions to help identify and prioritise objectives.
• Own the technology track to build top-notch solutions based on Salesforce technology that help the clients visualise a clear path to identified outcomes.
• Collaborate with internal (and client) technology experts to ensure that the solutions designed are production grade and demonstrate critical thinking to anticipate and address risks proactively.
• Hypothesize and co-create value statements and support them with their technical solution’s relevance.
• Demonstrate high standard of storytelling and presentation skills to simplify complex solutions and make them relatable to the stakeholders.
• Be a team-player and collaborate with other stakeholders (such as other Product teams, Professional Services, Client Success managers, Salesforce partners, etc.) who may also engage a client at different stages.
• Liaise with Salesforce product teams to understand product roadmaps, directions, and how that may affect the clients.
• Travel to client sites in the region ~30-50% at times.

• Significant experience with tech sales or pre sales with Public Sector customers in ASEAN
• Expert level understanding of the Salesforce product suite, including Sales, Service, Marketing, and Commerce Clouds.
• Hands-on proficiency in Data management,Analytics/Visualizations,and AI domains (Generative and conventional AI/ML) is advantageous
• Strong background in design/development of large web/mobilesystems/applications,or complete software product lifecycle exposure.
• Experience in integration technologies will be an added advantage.
• Understanding of systems architecture and ability to design scalable high-performance solutions.
• Understanding of key systems design patterns, large data volume limitations, best practices, and application ofprivacy/security/trustby design concepts.
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achieving desired business outcomes.
• Active Salesforce certifications or ability to achieve relevant certifications upon hiring.
• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Role Overview

As an Enterprise Architect, you will play a pivotal role in driving business transformation and delivering exceptional customer success through strategic use of Salesforce technologies. You will serve as a trusted technology and transformation advisor to some of the largest and most complex enterprise customers in the region.

role requires athought leaderwith deep curiosity for technology and broad industry expertise—someone who can look beyond the Salesforce platform and connect deeply with each client’s environment and strategic goals.

Your Impact:With the support of a comprehensive onboarding program—including certifications and internal enablement—you will quickly become a trusted Salesforce expert. As a successful Enterprise Architect, you will:

Apply and advocate for best practices inEnterprise Architecture, Design Thinking, Value Assessment, Delivery Governance, Change ManagementApplication Lifecycle Management
Shape and influencedigital roadmaps and transformation programsby bringing in industry-leading innovations and technology trends.Contribute to broader organizational goals by building strong relationships with both internal and external partners.

Proven experience delivering(especially those involving stakeholder lifecycle management) within major software domains (e.g., CRM, Data, AI).Outstanding interpersonal, communication, and stakeholder management skills.
Demonstrated ability to rapidly learn new technologies.
Strong skills in content creation, facilitation, and executive-level presentations.
Bachelor’s degree in a technical field, or equivalent combination of education, training, and experience

Architectural experience across a broad range of technologies includingCRM, Data, AI, IntegrationMiddleware
Background inenterprise consultingand experience leading complex technology implementations.
Strong ability to build and maintain trusted relationships withC-level stakeholdersDeep industry knowledge in one or more of the following:Financial Services, Telecommunications, Public Sector, Travel & Hospitality, Retail, etc.

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement

Job Category

Job Details

You will provide onsite technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns. As a subject-matter expert in the field, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, and hybrid integration, and API management.What you’ll achieve:
3 months:

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement

• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training

• Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches

• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges

• Begin mentorship and guidance of junior services team members in our services organization

12 months:

• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational lifecycle

• Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to contribute to internal collaboration networks and IP sharing

• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs

• Contribute to technical brown bag sessions and publish reusable content to the field

• Deliver compelling presentations, architectural blueprint documents, andrequirements-gatheringworkshops to influence the strategic direction of our projects and lead customers through solution design

What you’ll need to be successful:

• Hands-on development experience implementing integration solutions

• Hands-on integration development experience with at least one of the following:

• MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, Apigee)

• API Management solutions (Apigee, Mashery, etc)

• one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)

• Demonstrated experience implementing multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end

• Demonstrated ability to effectively implement solutions within a diverse technical team of client, SIs, contractors, and internal teams

• Contribute integration artifacts to internal initiatives to enrich services organization practices

• Working knowledge of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management

• Experience developing, profiling, and troubleshooting Java application code and automated testing tools

• Experience in completing technical design documentation and technical reference materials for client/internal consumption

• Ability to travel up to 25% of the time (varies depending on customer needs, focused within Region)

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Role Description
As an Agentforce Technical Architect, you’ll act as a trusted advisor to our customers, guiding them through the emerging AI solutions and ensuring they realize the full value of the platform. You’ll combine deep technical domain expertise in AI/ML, data infrastructure, and CRM with strong presentation and solutioning skills. Working side by side with our Account Executives, Solutions Engineers, Product, and Product Marketing teams, you will:

Create and deliver relevant content—demos, videos, white-papers, enablement sessions—to both internal and external audiences, establishing yourself as a leader with vision for Agentforce.

Responsibilities

Showcase Real-World Solutions: Partner with Sales and Solutions Engineering to build compelling demos and prototypes that illustrate immediate ROI and practical use.

Develop Cross-Platform Solutions: Integrate data cloud, CRM, analytics tools, and cloud services (REST APIs, SDKs, data pipelines) into scalable, cohesive architectures.

Lead Technical Thought Leadership: Produce best-practice documentation, architectural diagrams, and enablement materials that highlight emerging AI trends and Agentforce innovations.

Requirements

TechnicalPre-Sales/Consulting:Several years in solutions engineering, architecture, or technical consulting, ideally in B2B SaaS.

AI & ML Expertise: Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences.

REST APIs & SDKs: Proven track record to leverage APIs and SDKs to build robust, scalable solutions.

Preferred Requirements

Data & Cloud Platforms: Familiarity with databases (Snowflake, Databricks), ETL processes, and cloud providers (AWS, Azure, GCP).

Advanced AI/ML: Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms (e.g., Google Vertex AI, AWS Sagemaker). Hands-on work with Generative AI, Large Language Models (LLMs), agent-based frameworks, and prompt engineering.

NOTE: This role is office-flexible, and the expectation is to be in-office a minimum of 3 days per week.

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement