Lead Account Solution Engineer - jobs at Salesforce in Singapore, Singapore

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Overview of the Role:

Salesforce is looking for a curious and energetic Mid Market Account Executive with knowledge of technology and value-based solution selling. This Business Unit sells the entire Salesforce platform into set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will drive the overall account strategy and revenue growth by working closely with other product specialists. You will have technical support from solutions architects and sales engineers. This role will be responsible for the Singapore territory.

Required Skills and Qualifications:

• Revenue: Proven success in quota-carrying, technology solution-based direct sales

• Account Planning and Strategy: Develops and executes plans to meet sales objectives by identifying and qualifying opportunities in the Singapore market

• Research and Discovery: Analyzes prospects’ current processes, identifies business challenges, and aligns with strategic goals based on customer use cases and value hypotheses

• Solutioning: Crafts compelling value propositions by aligning technology solutions with customer needs

• Customer Communication: Engages customers clearly, concisely, and promptly through writing, speaking, presenting, and using tools such as whiteboarding, Google Slides, and Zoom

• Resource Utilization: Drives results by leveraging all available tools and resources effectively

• Team Selling: Collaborates with account teams and partners to support deal execution and ensure customer success

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Posting Statement

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If you are anWe are currently looking for a driven and enthusiastic experienced Sales professional with knowledge of technology and proven B2C and/or B2B sales and account management experience! You will be selling our Service Cloud, AI and Agentforce products across a regionally aligned portfolio of accounts. As a Sales Account Executive, you will work in partnership with the existing Account owners and carry quota for the product sales to develop business opportunities and revenue growth:
Cloud Account Executives (sellers)want to get involved in the power that AI and Agentforce will bring to our Service Cloud offering. As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners (Core Account Executives) and be responsible for achieving a dedicated quota for Service Cloud product sales.You will formulate and implement a strategic sales approach within an assigned region, driving revenue growth by penetrating the existing customer base and developing new opportunities, positioning the incredible value of key Service Cloud solutions. Establishing yourself as a trusted advisor for the Services industry, you will work closely with customers to deeply understand their unique challenges and goals, identify opportunities where our Service Cloud solution can help them achieve their business objectives, and blaze new trails within their organizations.

Responsibilities:

• Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.
• Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
• Leverage business from new and established relationships.
• Strategize, negotiate, and close business deals.
• Understand the commercial aspects of the Service Cloud solution.
• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to their contact center needs.
• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
• Be customer-facing as required.

Requirements:

• Achiever - provensuccess achieving set sales targetsand familiar with complex deal cycles. Strongsales discipline and tenacity, able to see a path forward despite challenges.
• Passion for Services - experience selling similar solution stacks, or management positions in the customer service industry, or a subject matter expert
• Strategist - Able todevelop and execute strategies, bringing everyone along on the journey. We need you to amplify the Service Cloud message across internal and external stakeholders
• Value selling - demonstrated experience inuncovering customer needs,curious and always asking "why" to unlock how Service Cloud can add value to the customer
• Team seller -collaborate with multiple internal and external stakeholdersto drive the best outcomes for the customer and Salesforce, negotiating & influencing outcomes
• Trusted partner - Passion for working with customers and guiding them on the Salesforce Customer Journey.
• Multi-tasker - able to multi-task & organise time effectively to manage multiple deals simultaneously

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Responsibilities:

• Work hand in hand with Senior Executives from the ASEAN ESMB business to ideate and evaluate Go-to-Market changes

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.

• Drive forecast management excellence to ensure sustained, predictable growth across all teams, coordinate weekly forecast calls to track status of sales pursuits.

• Drive a regular operational model and cadence for the regional leadership team including regular business reviews

• Build executive presentations, crafting key recommendations for senior executives in strategic decision making and investment

• Manage a portfolio of projects to identify business growth opportunities and/or improve operational efficiency

• Analyse the health and momentum of the business by tracking and interpreting performance metrics

• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

• Work cross‐functionally with extended teams on transformational projects

• Manage ad hoc requests from top management

Desired Experience/ Skills:

• Strong experience in sales strategy, business analytics, consulting or finance in South East Asia

• Experience in a fast-paced growth global SaaS/PaaS company

• Problem-solving: Ability to structure complex problems, diagnose issues, originate new solutions and make recommendations

• Excellent communication skills: Ability to translate analysis into easily digestible messages and make succinct executive presentations (verbal/ written) for senior leaders

• Flexibility and sense of urgency: Ability to adjust on the fly to new demands and resilience in an environment of ambiguity

• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and drive to work in a rapidly changing growth environment

• Excellent analytical skills: Demonstrated ability to conduct data-driven analysis and draw insights.

• Experience using business intelligence and data visualisation tools such as Tableau or Einstein Analytics is favourable

• High proficiency in Excel, Google Sheets, PowerPoint and Google Slides; basic understanding of multidimensional databases and prior experience with SQL, Business Objects, Tableau, or Tableau CRM (Einstein Analytics) are a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.Responsibilities:

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts

• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.

• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.

• Share Salesforce value proposition for existing and/or new customers

• Drive growth within an existing assigned account

Required Qualifications:

• Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in the local Vietnam market.

• Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning:Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

• Team Selling:Aligns with the full capacities of the account team and partners to support the deal and customer success.

• Language:Fluency in written and spoken English and Vietnamese.

Preferred Qualifications:

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

*LI-MB #LI-KUA

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Responsibilities:

• Establish professional and deep relationships with key personnel in assigned customer accounts
• Leads account planning process that develops account strategy, financial targets and critical milestones for 1–3-year period
• Leads cross functional team within Salesforce to meet customer accounts performance objectives and expectations
• Deep understanding of customer's business environment, proactively assesses, clarifies and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs and generating pipeline for the Salesforce
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business case definition, ROI analysis, references and analyst data.
• Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Co-Primes, Executives, Partners etc.
• Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation.
• Accurate quarterly forecasting and revenue delivery.

Requirements:

• Relevant experience of solution selling within a major IT services or software vendor.
• Candidate must have experience selling into Singapore market
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Ability to build rapport with customers including CxOs.
• CRM/ or application sales, relevant enterprise experience preferred.
• Adaptability with open mindset, driven, customer focused and a team player
• Have experienced in leading and orchestrating a virtual team across a matrix organization to deliver outcomes for the customer.

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Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

.

Posting Statement