Key Account Director Financial Services - jobs at Salesforce in Singapore, Singapore

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Overview of the Role:

Salesforce is looking for a curious and energetic Mid Market Account Executive with knowledge of technology and value-based solution selling. This Business Unit sells the entire Salesforce platform into set of named accounts. Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer. You will drive the overall account strategy and revenue growth by working closely with other product specialists. You will have technical support from solutions architects and sales engineers. This role will be responsible for the Singapore territory.

Required Skills and Qualifications:

• Revenue: Proven success in quota-carrying, technology solution-based direct sales

• Account Planning and Strategy: Develops and executes plans to meet sales objectives by identifying and qualifying opportunities in the Singapore market

• Research and Discovery: Analyzes prospects’ current processes, identifies business challenges, and aligns with strategic goals based on customer use cases and value hypotheses

• Solutioning: Crafts compelling value propositions by aligning technology solutions with customer needs

• Customer Communication: Engages customers clearly, concisely, and promptly through writing, speaking, presenting, and using tools such as whiteboarding, Google Slides, and Zoom

• Resource Utilization: Drives results by leveraging all available tools and resources effectively

• Team Selling: Collaborates with account teams and partners to support deal execution and ensure customer success

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Posting Statement

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If you are anWe are currently looking for a driven and enthusiastic experienced Sales professional with knowledge of technology and proven B2C and/or B2B sales and account management experience! You will be selling our Service Cloud, AI and Agentforce products across a regionally aligned portfolio of accounts. As a Sales Account Executive, you will work in partnership with the existing Account owners and carry quota for the product sales to develop business opportunities and revenue growth:
Cloud Account Executives (sellers)want to get involved in the power that AI and Agentforce will bring to our Service Cloud offering. As a Service Cloud Account Executive, you will leverage the untapped potential of Service Cloud by partnering with existing account owners (Core Account Executives) and be responsible for achieving a dedicated quota for Service Cloud product sales.You will formulate and implement a strategic sales approach within an assigned region, driving revenue growth by penetrating the existing customer base and developing new opportunities, positioning the incredible value of key Service Cloud solutions. Establishing yourself as a trusted advisor for the Services industry, you will work closely with customers to deeply understand their unique challenges and goals, identify opportunities where our Service Cloud solution can help them achieve their business objectives, and blaze new trails within their organizations.

Responsibilities:

• Develop and implement successful campaigns across the Service Cloud Field Service, Digital Engagement & install base, prospects, and whitespace.
• Personally build new leads from prospecting efforts and assist others in thoroughly qualifying leads and sales opportunities.
• Leverage business from new and established relationships.
• Strategize, negotiate, and close business deals.
• Understand the commercial aspects of the Service Cloud solution.
• Exceed an annual sales quota by running a full sales cycle to address client problems and transform their business related to their contact center needs.
• Enable and educate internal teams to ensure they can successfully seek Service Cloud opportunities.
• Be customer-facing as required.

Requirements:

• Achiever - provensuccess achieving set sales targetsand familiar with complex deal cycles. Strongsales discipline and tenacity, able to see a path forward despite challenges.
• Passion for Services - experience selling similar solution stacks, or management positions in the customer service industry, or a subject matter expert
• Strategist - Able todevelop and execute strategies, bringing everyone along on the journey. We need you to amplify the Service Cloud message across internal and external stakeholders
• Value selling - demonstrated experience inuncovering customer needs,curious and always asking "why" to unlock how Service Cloud can add value to the customer
• Team seller -collaborate with multiple internal and external stakeholdersto drive the best outcomes for the customer and Salesforce, negotiating & influencing outcomes
• Trusted partner - Passion for working with customers and guiding them on the Salesforce Customer Journey.
• Multi-tasker - able to multi-task & organise time effectively to manage multiple deals simultaneously

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Posting Statement

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Responsibilities

• Serve as the single point of customer accountability who is responsible for the orchestration of all Signature deliverables, experience, and customer health.
• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
• Provide strong Salesforce expertise and insights about the customer’s environments to evangelise the capabilities of Salesforce across all of our clouds, and communicate tailored recommendations and standard practices all of our clouds, encouraging Success Plan expansion across uncovered products
• Accountable for the creation, and overall management of the Customers’ Joint Account Plan, in partnership with Sales and Professional Services, to ensure a cohesive Customer Success strategy and delivery as One Salesforce
• Provides insights and guidance on improving performance via proactive alerts, assessing historical service case history trends, delivering release readiness reviews, and managing key events such as customer launches and critical business events by partnering with relevant teams and resources to drive the best customer outcomes
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

Preferred Qualifications and Skills

• Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture
• Knowledge of Salesforce Marketing Cloud product and platform features, capabilities, and best practices.
• Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization.
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Good to have: Understanding of enterprise architecture principles
  

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Posting Statement

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You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.Responsibilities:

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts

• Develop and drive the overall long-term strategy for the account, aligned with customer business objectives

• Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc.

• Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days.

• Share Salesforce value proposition for existing and/or new customers

• Drive growth within an existing assigned account

Required Qualifications:

• Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities in the local Vietnam market.

• Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.

• Solutioning:Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.

• Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).

• Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.

• Team Selling:Aligns with the full capacities of the account team and partners to support the deal and customer success.

• Language:Fluency in written and spoken English and Vietnamese.

Preferred Qualifications:

• Excellent interpersonal and communications skills.

• Sales Methodology Education.

• Ability to develop cases and service requirements, while crafting and leading strategic alliances.

*LI-MB #LI-KUA

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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Responsibilities

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture

• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio

• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.

• Actively engage in account strategy and be a part of executing the strategy for select accounts.

• Foster executive relationships with covered customers and internally to drive value of Signature investment.

• Ensure the team successfully delivers the obligations and entitlements of the Signature offer

• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.

• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.

• Work closely with peers and selling partners on capacity planning for Signature obligations.

• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.

• Deliver operating unit targets and key performance metrics through operational execution and discipline

• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work

Preferred Qualifications and Skills

• Previous leadership roles with direct experience in customer success and team management.

• Strong technical foundation in MuleSoft, Tableau, Salesforce technologies with experience guiding enterprise customers on implementation best practices, integration strategies, and data visualization frameworks.

• Background in consulting, professional services, or solution advisory, with the ability to translate business needs into scalable technical approaches.

• Proven track record of providing strategic guidance on platform adoption, architecture decisions, and value realization across integration and analytics use cases.

• Proven success in establishing a clear vision and driving change within a customer-facing organisation

• Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.

• Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally

• Experience in building executive relationships and driving/influencing change with complex Enterprises

• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.

• Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment

• Track record of delivering against targets and KPIs

• Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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Responsibilities:

• Establish professional and deep relationships with key personnel in assigned customer accounts
• Leads account planning process that develops account strategy, financial targets and critical milestones for 1–3-year period
• Leads cross functional team within Salesforce to meet customer accounts performance objectives and expectations
• Deep understanding of customer's business environment, proactively assesses, clarifies and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs and generating pipeline for the Salesforce
• Engage with prospect organizations to position Salesforce solutions through strategic value-based selling, business case definition, ROI analysis, references and analyst data.
• Manage the end-to-end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Co-Primes, Executives, Partners etc.
• Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generation.
• Accurate quarterly forecasting and revenue delivery.

Requirements:

• Relevant experience of solution selling within a major IT services or software vendor.
• Candidate must have experience selling into Singapore market
• Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
• Ability to build rapport with customers including CxOs.
• CRM/ or application sales, relevant enterprise experience preferred.
• Adaptability with open mindset, driven, customer focused and a team player
• Have experienced in leading and orchestrating a virtual team across a matrix organization to deliver outcomes for the customer.

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Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

.

Posting Statement